Compaq DA-64CAA-DA - AlphaServer - ES40 Model 2 Specification page 32

QuickSpecs
Options
Step 18 Hardware and Software Support Services for Tru64 UNIX and OpenVMS
Select one of the optional CarePaq™ Priority Service Packages described below that best support the customer's operational
requirements for system availability.
CarePaq Priority Services
Program Features – Principal Server
Priority
Priority 24
Priority Silver
Priority Gold
DA-10392 North America — Version 57 — March 18, 2003
CarePaq Priority Services are available for AlphaServer systems running Tru64
UNIX or OpenVMS operating systems. Priority Services are designed for the
growing number of customers who need support beyond the basic warranty. It
offers five services packages − Priority, Priority 24, Priority Silver, Priority Gold,
and Priority Executive with coverage for both principal server systems and SSPs
(Subsequent System Packages) – that meet a full range of customer support
requirements.
9 x 5 HW/SW support
4-hour response on-site hardware support
2-hour response for Bronze software support
License Subscription for HP O/S software and embedded L/P (i.e., EIS for
OpenVMS, unlimited users, and server extensions for Tru64 UNIX
Consolidated Software Media Update Distribution for OpenVMS or Tru64 UNIX
and their layered products. (Some Layered products are not included on
Consolidated Software Media Update Distribution and can be ordered separately.)
24 x 7 HW/SW support
Named HW engineer
4-hour response on-site hardware support
2-hour response for Bronze software support
License Subscription for HP O/S software and embedded L/P (i.e., EIS for
OpenVMS, unlimited users and server extensions for Tru64 UNIX
Consolidated Software Media Update Distribution for OpenVMS or Tru64 UNIX
and their layered products. (Some Layered products are not included on
Consolidated Software Media Update Distribution and can be ordered separately.)
24 x 7 HW Support. Named Engineer, 4-hour response
24 x 7 Silver SW Support – Named Account Rep, 1-hour response Monday –
Friday, 8AM-5PM local time; 2-hour response remaining hours
License Subscription for HP O/S software and embedded L/P (i.e., EIS for
OpenVMS, unlimited users, and server extensions for Tru64 UNIX
Consolidated Software Media Update Distribution for OpenVMS or Tru64 UNIX
and their layered products. (Some Layered products are not included on
Consolidated Software Media Update Distribution and can be ordered separately.)
Technical newsletter and SW activity review
Proactive Patch Notification
One System Healthcheck per year
24 x 7 HW support with Named Engineer, 4-hour response for on-site support
24 x 7 Gold SW support – Named Account Rep
30-minute callback (critical); 1-hour callback (non-critical)
License Subscription for HP O/S software and embedded L/P (i.e., EIS for
OpenVMS, unlimited users, and server extensions for Tru64 UNIX
Consolidated Software Media Update Distribution for OpenVMS or Tru64 UNIX
and their layered products. (Some Layered products are not included on
Consolidated Software Media Update Distribution and can be ordered separately.)
Technical newsletter, SW activity review and 10 hrs Upgrade impact planning
Proactive Revision Management
Two System Healthchecks per year
Mandatory pre-qualification required
Compaq AlphaServer ES40
Compaq AlphaStation ES40
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