Digital Certificate Problem - Dell C3765dnf Color Laser Printer User Manual

Cannot scan using WIA on a Microsoft
®
Windows Server 2003 computer.
Cannot scan using TWAIN or WIA on a
Windows Server 2008 or Windows Server
2008 R2 computer.
Cannot scan using TWAIN or WIA on a
Windows Server 2012 computer.

Digital Certificate Problem

Symptom
The LDAP-SSL/TLS
Communication setting and the
Upload Signed Certificate button
are not displayed.
The certificate import button is
disabled.
The certificate details button is
disabled.
556
Troubleshooting Guide
®
Enable WIA on the computer.
To enable WIA:
Click Start, point to Administrative Tools, and then click Services.
1
Right-click Windows Image Acquisition (WIA), and then click Start.
2
Install the Desktop Experience feature on the computer.
To install Desktop Experience:
Click Start, point to Administrative Tools, and then click Server Manager.
1
Under Features Summary, click Add Features.
2
Select the Desktop Experience check box, click Next, and then click Install.
3
Restart the computer.
4
Install the Desktop Experience feature on the computer.
To install Desktop Experience:
Click Server Manager from the Start screen.
1
The Server Manager screen appears.
Under Manage, click Add Roles and Features.
2
Add Roles and Features Wizard appears.
Click Next to skip the Before you begin page.
3
Ensure that Role-based or feature-based installation is selected, and then click
4
Next.
Ensure that Select a server from the server pool is selected, select the server under
5
Server Pool, and then click Next.
Click Next to skip the Select server roles page.
6
Select the Desktop Experience check box under User Interfaces and
7
Infrastructure, and then click Next.
Click Confirmation from the list on the left.
8
Select the Restart the destination server automatically if required check box, and
9
then click Install.
Restart the computer.
10
Cause
The optional hard disk installed in
the printer is not encrypted.
SSL communication is disabled.
Action
Confirm whether the optional hard disk is
connected correctly, and confirm whether Data
Encryption is enabled from the operator panel or
Dell Printer Configuration Web Tool.
Create a self-signed certificate and enable SSL.