Agent Status Lamp; Using The Answer Agent Feature; Answering An Emergency; Carrier Voip - Nortel 1150E User Manual

36 Supervisor features

Agent Status Lamp

The Agent Status Lamp feature allows the supervisor to connect to an
agent, or monitor the status of an agent's call without interfering with the
call.
The following table shows the meaning of the LCD indicator associated
with the Agent Status Lamp.
Indicator
Off
On
Slow flashing
Fast flashing

Using the Answer Agent feature

Follow this procedure to answer an agent call.
Step
1
2

Answering an emergency

Follow this procedure to answer an emergency call.
Step
1
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Agent Status
No agent logged in at this position.
Busy on an ACD call.
Waiting for an ACD call.
Busy on a non-ACD call.
Action
When the phone rings and the answer agent indicator flashes,
press the Answer Agent key.
You are in Not Ready mode. You are connected to the agent.
See "Using the Not Ready feature" (page
When the call is finished, press the Release key.
Action
Perform one of these actions when the phone buzzes and the
answer emergency indicator flashes:
•
Press the Answer Emergency key.
•
If you are currently on a call and intend to return to it, press
the Hold key before you press the Answer Emergency Call
key.
You are in not-ready mode. The answer emergency indicator
lamp is lit. You are connected to the agent.

Carrier VoIP

Nortel IP Phone 1150E User Guide (CICM)

NN10300-025 04.01 Standard
24 April 2009
31).
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