Calling The Supervisor; Using The Walkaway Feature; Carrier Voip; Nortel Ip Phone 1150E User Guide (Cicm - Nortel 1150E User Manual

2

Calling the supervisor

Follow this procedure to call the supervisor. If you are on a call, that call is
automatically put on hold.
Step
1
2

Using the Walkaway feature

Follow this procedure when you need to walk away from your desk.
Step
To walk away
1
2
To walk away while in not ready mode
3
4
5
Copyright © 2009 Nortel Networks
.
•
When your phone rings and the supervisor indicator lamp
flashes, press the Supervisor key.
•
When you are on a call and you hear a buzz and the
supervisor indicator lamp flashes, do the following:
— Press the Hold key.
— Press the Supervisor key.
Press the In-Calls key to return to the ACD call.
Action
Press the Supervisor key.
If you are on a call, that call is put on hold.
Perform one of these actions:
•
Press the Release key to disconnect from the supervisor.
•
If there is a call on hold, press the In-Calls key to disconnect
from the supervisor and return to the caller.
Action
Press the Hold key.
The in-calls indicator lamp flashes.
Disconnect your headset.
Press the Not Ready key.
Press the Hold key.
Disconnect your headset.

Carrier VoIP

Nortel IP Phone 1150E User Guide (CICM)

NN10300-025 04.01 Standard
24 April 2009
Using the Walkaway feature 33
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