Refresh Corporate Document - Avaya CCC Report Manager User Manual

Report Viewer

Refresh Corporate Document

Refreshing Agent Activity Trace Report
CCC Report Manager
User Manual
When you open a report for the first time, it will contain data captured from
the Avaya database. Refresh allows you to update the data in your report,
so that you work with the latest data from the database. To refresh the
report:
1. From the Data menu, select Refresh Data. You can also click
the toolbar).
2. Select the time scale for the information to be shown in the selected
report.
3. Click the OK button. The screen that appears varies depending upon
the type of report (e.g. Agent, Trunk, etc.) you have selected.
4. Place the cursor in the relevant text boxes and enter the appropriate
information. The Values button will be enabled when you are required
to select information from the database, i.e. a directory number for an
agent, trunk, etc. In the example shown above the Values button
become active when your cursor is in the Enter Agent Name text box.
5. Click the Values button and a new screen appears, see below. This
screen shows the List of Values (i.e. Directory names) for the selected
object. If this is the first time you have viewed the list of values, the
query for the list now connects to the database in order to retrieve the
values. This screen displays the information in either Tabular View (as
above) or Hierarchical View.
6. Click the Refresh button to run the query for the list of values and
retrieve an updated result from the database.
7. Click the required Value and then click OK.
8. From the Enter or Select Values screen click OK.
The status bar at the bottom of the Report Manager screen displays the
progress/process of the Report as it is updating the information. The
duration of updating process for each Report depends upon the Values
that are entered.
During the process of updating a Report, data is being fetched from the
Archiver database. If a field can not be populated because there is no
relevant data then a message may appear. The Query number will
differ depending upon the type of the Report.
9.
This report is a special report and has to be run in the following order:
1. Open the Agent Activity Trace Report.
2. From the Data menu, select Refresh Data. You can also click
3. Fill in the prompts as follows:
Field Title You enter
AgentDN Agent's digit directory number (Can be 2,3 or 4 digits long)
EndDate End Date as mm/dd/yy format (e.g. 12/14/98) and Time at which the
agent logged On
Start Start Date as mm/dd/yy format (e.g. 12/14/98) and Time at which the
Date agent logged Off
4. Click on the OK when you have entered the required details.
Note: This Report does not support the List of Values option. You must type in the
required Agent Dn field.
Refresh Corporate Document
40DHB0002USBD Issue 1 (06/06/2001)
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