Avaya IP Office (R3.0) 5620SW + EU24 User Manual
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Avaya IP Office (R3.0) 5620SW + EU24 User Manual

Avaya IP Office (R3.0) 5620SW + EU24 User Manual

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IP Office (R3.0)
5620SW + EU24 User's Guide
th
40DHB0002USEP – Issue 1 (13
January 2005)

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Summary of Contents for Avaya IP Office (R3.0) 5620SW + EU24

  • Page 1 IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13 January 2005)

  • Page 2: Table Of Contents

    Logging off the 5620 IP Telephone... 25 Backup/Restore Options ... 25 Changing Feature Key Labels ... 26 Language Selection ... 26 Page ii - Contents IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005)
  • Page 3 GrpPg - Group Paging (!)...41 HdSet - Headset Toggle (!)...42 Here- - Follow Me Here Cancel ...42 Here+ - Follow Me Here ...42 IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Contents - Page iii...
  • Page 4 VMCol - Voicemail Collect ...55 VMOff - Voicemail Off ...55 VMOn - Voicemail On ...55 WUTim - Set Wrap Up Time ...55 Page iv - Contents IP Office (R3.0) 5620SW + EU24 User’s Guide Error! No text of specified style in document.
  • Page 5 Using the EU24 Expansion Module ... 66 Viewing the Alternate Display...66 Selecting a Call Appearance/Feature Button ...66 Understanding Call Appearance/Feature Button Status Icons...66 Index ... 67 IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Contents - Page v...

  • Page 6: The 5620 Ip Telephone

    The 5620 IP Telephone Overview of the 5620 This guide covers the use of the Avaya 5620 telephone, running in Key and Lamp mode, on Avaya IP Office telephone systems operating with Level 3.0 software. The diagram below shows the main 5620 telephone features.
  • Page 7 Used to navigate to or initiate certain features, such as Speed Dial or Call Log, as well as control certain actions within the features. These keys correspond to the text prompts in the display screen immediately above them. IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Hold:...

  • Page 8: Call Appearance Keys

    Page 8 - The 5620 IP Telephone Call Appearance Keys keys. At default, first page of the main call screen contains three Appearance keys remain at their default settings. IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005)

  • Page 9: Call Appearance/Function Key Icons

    • Function Active: The button to the left or right of the function key is active. IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) key answers the call and puts any other current call on key puts the call on hold.

  • Page 10: Basic Call Handling Features

    Redial. Select from up to the last three dialed numbers and press the Drop. You will hear dial tone, unless you are in ‘call centre mode’ of IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) buttons.

  • Page 11: Headset Working

    Press Hang up the handset. Ending a speakerphone call: Press IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Headset. The lamp beside the button is illuminated when Drop. Redial. Select from up to the last three dialed numbers and press the Speaker.

  • Page 12: Mute

    Hold icon is displayed. SpDial softkey. The Speed Dial screen is displayed. Redial and press the call appearance key next to the required IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Mute again.

  • Page 13: Transfer

    Press the call appearance button corresponding to the held call. Press again To leave a conference call: To leave a conference, press IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) telephone system. Conference.

  • Page 14: Speed Dials

    Add allows you to add a new speed dial. See Adding a New Speed Dial Edit to display an existing speed dial and edit it’s current IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Page Left and Page Right keys.

  • Page 15: Using Speed Dials

    When the required entry is displayed, without deleting. Select another entry to delete or press IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) SpDial to display the speed dial directory. symbol is shown if there is more than one page of speed dials. You can...

  • Page 16: Adding A New Speed Dial

    Space – Inserts a space between characters. Cancel - Return back to the speed dial directory without making any IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Add does not appear, then the to move the cursor to the right of Backspace to delete it.
  • Page 17 • changes. When the Number has been entered, press IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) when applicable. For example Save only appears when both a name and number have been entered.

  • Page 18: Using The Call Log

    Overview of the Call Log Page Left and key adjacent to a log entry displays full details of that log entry: IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Log on the display.

  • Page 19: Using The Call Logs

    If the number shown is external but doesn't include the external dialing prefix used by your telephone system, go off-hook, dial the prefix and then press IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Log.

  • Page 20: To Turn A Log Entry Into A Speed Dial

    Missed, InAns or Outgo to select the log. DeleteAll. Delete to delete the log entries. Press Exit. IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Missed, InAns or Missed, InAns or Cancel to return to the call...

  • Page 21: Changing The 5620 Options

    • Enables you to select which of eight languages is used to on your 5620 display. Does not effect the language selected on the IP Office. IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Options button will allow viewing and configuring of certain phone settings.

  • Page 22: Application Options

    Applications Options and then select the Save. Options, Applications Options and then select the Phone Save. Options, Applications Options and then select the Phone Save. IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Cancel.) Cancel.) Cancel.)

  • Page 23: Display Call Timers

    Alerting feature button. It will toggle between No and Yes. Select (To restore the previous setting without changing it, press After saving or canceling, the first Options main screen is displayed. IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Options, Applications Options, Save.

  • Page 24: Personal Ringing

    Page 24 - Changing the 5620 Options Personal Ringing Options and select Personal Ringing. Options and then select IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Save. You will hear a View IP Settings. and select from:...

  • Page 25: Adjusting The Display Contrast

    Due to the technical nature of this feature, it is highly recommended that this feature is only used by the System Administrator. IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Options and then select key to adjust the level of contrast.

  • Page 26: Changing Feature Key Labels

    Changing Feature Key Labels This action is not supported with the 5620 IP Telephone on Avaya IP Office System. Language Selection When the 5620 telephone is first installed, it is set to display screen text in English. You can select the language that you would prefer from the following: English, German (Deutsch), French (Français), Spanish (Español), Italian (Italiano),...

  • Page 27: Function Keys

    See Function Key Programming on page 28. IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) and right hand...

  • Page 28: Function Key Programming

    Ringer Off Send All Calls AD Suppress Timer Time of Day Description Park User Group Dial Hook Flash IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Toggles Data Optional Optional Optional Toggles Data...

  • Page 29: Shorthand Programming Mode

    Press Keep programmed. • Press Delete programmed. IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Admin or Admin 1. key. Use the keys to move through the pages. function will lock the phone for further programming until reset through the telephone system by your System Administrator.

  • Page 30: Longhand Programming

    This function can be programmed through the Admin 1 key. key dials the associated number. IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Function...

  • Page 31: Group (#)

    Acct key can be pressed before or during a call. [User | Digital Telephony | Emulation | Account Code Entry] IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) ) or exit the group monitor ( key calls the user.

  • Page 32: Ad - Abbreviated Dial (!)

    AD. * and # can be entered in the number to match IP Office Admin key. AutCB again cancels the callback. IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) AD key Admin key.

  • Page 33: Busy - Busy

    • FwdNo - Forward Number on page 40. • FwdH+ - Forward Hunt Group Calls On on page 40 IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) BusyH switches the user's 'busy on held' state to either on or off as to backspace.

  • Page 34: Clrcw - Clear Cw

    CnfRV places the extension into the specified conference. Note that the Conf+ places the extension and any calls it has put on hold into a IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Admin key.

  • Page 35: Cpkup - Call Pickup (!)

    [User | Digital Telephony | Advanced | Call | Call Waiting Suspend] See also: • Resum - Resume Call on page 52. IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) CWSus is only supported if the exchange provides a Q.931 suspend call Admin key.

  • Page 36: Dcw - Dial Cw

    - Search for a name match in the telephone systems directory of DNDOn toggles the extension's do not disturb state. When on, DNDOn is IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) DCW will cause the...

  • Page 37: Dndof - Do Not Disturb Off

    [User | Digital Telephony | Emulation | Directed Call Pickup] IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) DNDOf switches the extension's do not disturb state off.

  • Page 38: Drop - Drop (!)

    Page 38 - Function Keys Function Key Features Drop disconnects the caller. FolTo sets the extension's Follow Me To number to the specified IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Admin key. Admin 1 key.

  • Page 39: Fwbno - Forward On Busy Number

    Pressing [User | Digital Telephony | Advanced | Forward | Forward On Busy Off] IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) FwBNo set the extension's forwarding number to that specified by the key FwBOn toggles the extension's forward on busy state and can also be FwBOf switches the extension's use of forward on busy off.

  • Page 40: Fwdh+ - Forward Hunt Group Calls On

    FwdH- switches the extension's use of forward hunt group calls off. Can FwdNo set the extension's forwarding number to that specified by the key FwdOf switches off all the extensions call forwarding options. It does not IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005)

  • Page 41: Fwnon - Forward On No Answer On

    If programmed without a target number, the number must be dialed after the user presses [User | Digital Telephony | Emulation | Group Paging] IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) FwNOn toggles the extension's forward on no answer state. When on, FwNOf switches the extension's use of forward on no answer off.

  • Page 42: Hdset - Headset Toggle (!)

    Here- cancels the use of follow me at the target extension. Here+ sets the target extension's Follow Me To number to that this IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Admin key.

  • Page 43: Hgena - Hunt Group Enable

    [User | Digital Telephony | Advanced | Call | Clear Hunt Group Night Service] IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) HGEna will enable the extension's membership of that group. In this HGNS+ puts the hunt group into night service.

  • Page 44: Hgos+ - Set Hunt Group Out Of Service

    Hold is only supported if the central office provides a Q.931 hold facility. It HoldCW places the current call on hold and connects any call waiting IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005)

  • Page 45: Iauto - Automatic Intercom

    Additionally none of the other extensions involved in the call can have "Cannot be intruded on" status. [User | Digital Telephony | Advanced | Call | Call Intrude] IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Intru intrudes on the call in progress.

  • Page 46: Listn - Call Listen

    Logof logs the current user off the extension. A new user must then log Music plays the telephone system's music on hold through the extension. IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005)

  • Page 47: Natim - Set No Answer Time

    • Park - Call Park to Other Extension (!) on page 48. • Ride - Ride Call on page 52. IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) NATim sets the extension's no answer time to the indicated number of key.

  • Page 48: Park - Call Park To Other Extension (!)

    Park key displays that number. After answering Park parks the call against that extension. PCall is pressed PhyEx. This function cannot be IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Admin key. Park the target for the parked call...

  • Page 49: Picka - Call Pickup Any

    See also: • Dial (#)on page 30. • AD - Abbreviated Dial (!) on page 32. IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) PickA answers any call currently ringing on the telephone system.

  • Page 50: Quota - Clear Quota

    RBak- switches off any set ring back when free. If the ringback was set AutCB key, that key will still appear with a symbol that can be cancelled AutCB key again. IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) AutCB sets a...

  • Page 51: Rbseq - Set Ringback Sequence

    Pressing [User | Digital Telephony | Advanced | Relay | Relay Off] IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Relay switches the specified relay on for 5 seconds and then off.

  • Page 52: Resum - Resume Call

    Ride unparks any call previously parked into the specified system park RngOf key toggles the phones call ringer on/off. When off, IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Resum. This function cannot be Rtriv.

  • Page 53: Sac - Send All Calls (!)

    [User | Digital Telephony | Advanced | Suspend | Suspend CW] See also: • Resum - Resume Call on page 52. IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Spres key toggles the display of dialed digits on/off. When on, Steal when the target extension has a call will take SusCW is only supported if the exchange provides a Q.931 suspend call...

  • Page 54: Suspe - Suspend Call

    Suspe is only supported if the exchange provides a Q.931 suspend call Toggl puts the user's current call on hold and connects a previously held IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Admin key.

  • Page 55: Vmrb+ - Voicemail Ringback On

    See also: • NATim - Set No Answer Time on page 47. IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) WUTim sets the extension's busy wrap up time to the indicated number of...

  • Page 56: System Features

    Page 56 - System Features Introduction IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Feature...

  • Page 57: Call Waiting

    • Dial *11*N# to delete a number from the exception list. Note: Your callers, other than your exceptions, either hear busy tone or are re- directed to your voicemail. IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) System Features - Page 57...

  • Page 58: Voicemail

    Forward Hunt Group Calls On Forward Hunt Group Calls Off Clear Call *53*N# Call Pickup Members *57*N# Forward on busy number *70*N# Dial Physical Extn by Number *71*N# Dial Physical Extn by ID IP Office (R3.0) 5620SW + EU24 User’s Guide...

  • Page 59: Web Browsing

    If the WAP web page uses features that the 5620 does not recognize as valid WML 1.2, the 5620 will display Not a valid WML page. IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Web.

  • Page 60: Web Navigation Controls

    40DHB0002USEP – Issue 1 (13th January 2005) key will activate that link. key to select the link will dial the IP Office (R3.0) 5620SW + EU24 User’s Guide key will...

  • Page 61: Entering Data

    5. When you have completed your text entry, press 6. You can return to text entry by pressing the left-hand entry field again. IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) key, labeled as Submit or similar. The key adjacent to the [ ] text entry field.

  • Page 62: Management And Troubleshooting

    System Administrator for resolution. Ask your System Administrator if your Speakerphone has been disabled. IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Mute button, then...
  • Page 63 OPTIONS: No Options other than “View IP Settings” display IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Suggested Solution See " Phone does not activate when connected for the first time"...

  • Page 64: Resetting The Ip Telephone

    “Restart phone? Because the type of power cycle mentioned in Step 2 involves re- programming certain values, it should only be performed by your System Administrator. 40DHB0002USEP – Issue 1 (13th January 2005) IP Office (R3.0) 5620SW + EU24 User’s Guide...

  • Page 65: Eu24 Expansion Module

    5620 telephone according to the instructions in the EU24 Expansion Module Installation and Safety Instructions (555-233-136). The following diagram shows an overview of these connections. IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Key: 1.

  • Page 66: Using The Eu24 Expansion Module

    Expansion Module. For an explanation of these icons see Call Appearance/Function Key Icons on page 9. Page 66 - EU24 Expansion Module Using the EU24 Expansion Module IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005)

  • Page 67: Index

    Toggle ... 57 Call Pickup Any... 51 Directed... 41 Group ... 51 Members ... 52 IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Call Waiting Clear ... 36 Dial... 38 Hold ... 47 Off ...
  • Page 68 NATime ... 49 Night Service ... 46 No Answer Forward Calls... 43 Time... 49 Number Follow Me To ... 42 Forward Number... 43 Forward On Busy... 42 IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005)
  • Page 69 Ringer Off ... 55 RngOf ... 55 Rtriv ... 55 SAC ... 56 IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Secondary Dial Tone... 41 Self-Administer ... 32 Send All Calls ... 56 Sequence Outside Call ...
  • Page 70 ™ All trademarks identified by the ® or are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements.

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