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Table of Contents
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Summary of Contents for Avaya Voicemail
- Page 1 IP Office 3.0 Embedded Voicemail User Guide Issue 4a (27th January 2005)
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Page 3: Table Of Contents
Table of Contents Embedded Voicemail User ... 5 Accessing Your Mailbox and Messages... 5 Changing the Mailbox Access Code... 6 Changing Your Greeting Message ... 6 Mailbox Controls... 7 Operator / Reception Transfer... 7 Index... 9 Embedded Voicemail User Guide Page iii IP Office 3.0... -
Page 5: Embedded Voicemail User
The method below is the default method available to all users to access their own mailbox. If you have IP Office Phone Manager or an Avaya digital phone you may be able to access your mailbox using them, refer to the user guide for Phone Manager or the phone. -
Page 6: Changing The Mailbox Access Code
This option can be used to continually play the greeting. Callers will not be able to leave a message. • Hear Help Prompts: Press *4. • Exit to Previous Menu: Press 8. Embedded Voicemail User Guide IP Office 3.0 Page 6 Issue 4a (27th January 2005) -
Page 7: Mailbox Controls
DSS keys, your System Administrator can also assign these functions to DSS keys. • *18: Turn Voicemail On Causes calls to go to voicemail when you are busy or don't answer or the extension to which you forward your calls doesn't answer. •... -
Page 9: Index
Phone Manager 5 Guide 5 Hear Help Prompts 5, 6 IMPORTANT 5 IP Office 5, 7 IP Office dialing 7 Embedded Voicemail User Guide IP Office 3.0 IP Office Phone Manager 5 Loop Greeting 6 Mailbox Access Code Changing 6... - Page 10 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.
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Questions and answers
I forgot my access code and now the mailbox is locked
To reset your access code for the Avaya Voicemail system if your mailbox is locked, follow these steps:
1. Dial into the voicemail system.
2. If prompted, enter your current access code.
3. Dial *04.
4. When asked for the access code, enter your current code followed by #. If you have no current code, just press #.
5. Enter your new access code (at least four digits) followed by #.
- Do not use your extension number.
- Do not use a sequence (e.g., 1234).
- Do not use repeated digits (e.g., 1111).
6. Re-enter the new access code followed by # to confirm.
7. The system will confirm if the change is successful or prompt you if the codes do not match.
If the issue persists, you may need to contact your system administrator.
This answer is automatically generated
HOW TO TRETRIEVE A DELETED MESSAGE
If you delete a voicemail message on an Avaya system, you may be able to recover it using these methods:
1. Immediate Undelete: If you accidentally delete a message and realize it right away, you can press "U" (or "Undelete") to restore it. However, this only works if you have not exited the menu or hung up.
2. Backup Recovery: Most Avaya voicemail systems perform a full backup every night. If the deleted message was from a previous day, it may be stored on the backup tape and could potentially be restored by an administrator.
3. System Settings: Some systems automatically delete old messages after a certain period, as set by the administrator. If a message was deleted this way, recovery options depend on system policies.
If the message was deleted the same day and no backup exists, it is likely unrecoverable.
This answer is automatically generated