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Problem
Cause
I do not see any
The hole in the Long-
water coming out
life filter is small to
of the Long-life
increase the lifetime
filter.
of the filter. This hole
may be clogged.
The filter
You have used the
replacement
Long-life filter to filter
symbol flashes on
more than 1000 litres
the display.
of water or you have
used it longer than 6
months.
The water flows
This is normal
slowly.
because the water
purifier is gravity-
based.
Removing the non-rechargeable display battery
Remove the non-rechargeable batteries from the battery compartment
(see section 'Replacing the Pure protect alert display battery' in chapter
'Replacement').
guarantee and service
Philips Consumer Lifestyle guarantees this product for a period of
2 years after the date of purchase. For detailed guarantee conditions,
please refer to the separate guarantee leaflet included in the box. If you
have questions about the product you can either consult our on-line
support at www.philips.com/aqua or call the Philips consumer care
hotline (phone number 4008 800 008). We have put maximum effort in
designing, developing and testing this high-quality product. However, in the
unfortunate case that your product needs repair, please call the Philips
consumer care hotline to make an appointment for home repair. Our
service technicians will ensure that hygiene is preserved during repair and
that, after repair, your Philips water purifier gives you safe drinking water
that you can trust.
Troubleshooting
This chapter summarises the most common problems you may encounter
with your water purifier. If you are unable to solve the problem, contact the
Consumer Care Centre in your country.
Solution
Make sure that the hole in the Long-life filter is open. If the
hole is clogged, open it with a toothpick.
Replace the Long-life filter. After you have replaced the
Long-life filter, press the display activation/reset button for
3 seconds to reset the progress bar. The display flashes 3
times. Then the filter replacement symbol disappears and
the display shows all 4 segments of the progress bar again.
Because the water purifier is gravity-based, the water
first flows fast and then flows more slowly. When the
water is being filtered, it has to go through the extremely
small pores of the micro-filtration membrane, which
ensure that the water purifier removes 99.9999% of the
bacteria in the water. Because of the small pores, the
flow of the filtered water may not be as fast as a tap. It
is normal that it takes the water purifier approx. 2 hours
to filter a full raw water tank.
English
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