Troubleshooting - Philips WP3870 User Manual

English
20
Problem
The water purifier
leaks.
The hose is not
long enough
to reach the
installation point.
There is no flow
of purified water.
The water
reservoir tap leaks.
The
decompression
button leaks.

troubleshooting

This chapter summarizes the most common problems you may encounter
with your water purifier. If you are unable to solve the problem, contact the
Consumer Care Center in your country.
Cause
One of the connections is
not fitted properly.
The main valve is closed.
The filter has reached the
end of its life.
The valves inside the tap are
soiled with small particles
present in non-purified
tap water or fibres from a
cleaning cloth.
The decompression valve
is soiled with small particles
present in non-purified
tap water or fibres from a
cleaning cloth.
Solution
Locate the connection that leaks. Turn off the main
water valve. Loosen the connection that leaks and
fasten it again in the proper manner. Check again.
Repeat all steps in 'Installation' and 'Preparing for
use', if necessary.
Obtain a longer hose from an authorized Philips
service center or from an authorized dealer. Do not
interconnect two or more hoses, as this may cause
leakage.
Open the main valve.
When the filter has reached the end of its life,
the Ultra Pure Protect lock is activated. The flow
immediately stops for your safety. Buy a new filter
from an authorized Philips service center or from an
authorized dealer.
Open the water reservoir tap and drain the
reservoir in order to flush away the dirt.
Press the decompression button to flush away the
dirt. Collect the water that comes out of the filter
holder cap.