Inter-Tel 8602 User Manual page 55

Problem
On a call, you are
experiencing no audio or
tones (ring tones, DTMF,
etc.).
Poor audio quality using
the Plantronics CS50-
USB Wireless Headset.
®
Inter-Tel Model 8602 User Guide
Probable Cause
The headset or audio device is
not plugged in, turned on, or
working.
The headset needs to be reset
or re-subscribed.
Solution
If using the Plantronics CS50-USB
Wireless Headset, make sure the
headset is plugged in, turned on, and
working:
•
Blow into the microphone and
make sure that you have
sidetone (that is, when you
blow into the microphone, you
hear something out of the
speaker).
•
Press the Talk/Call Control
button on the headset and wait
for five seconds.
•
Open the Windows Sounds and
Audio Device Settings:
– Under the Audio tab, for the
Sound playback or Sound
recording, select the Volume
button and verify the speaker or
microphone Mute or Mute All
options are not selected.
– Click on the volume slider to
make sure audio is heard when
you release the slider (a chime
is played).
•
Refer to the Plantronics CS50-
USB Wireless Headset System
User Guide or the Plantronics
Voyager 510-USB Bluetooth
Headset System User Guide for
instructions on Resetting or Re-
Subscribing your headset.
Refer to the Plantronics CS50-USB
Wireless Headset System User
Guide or the Plantronics Voyager
510-USB Bluetooth Headset System
User Guide for instructions on
Resetting or Re-Subscribing your
headset.
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