Inter-Tel 8602 User Manual page 57

Problem
You are experiencing
one-way audio on a call
while using the
Plantronics CS50-USB
Wireless Headset.
The green LED of the
Plantronics CS50-USB
Wireless Headset is
solid.
While on a call, the far-
end caller is hearing
choppy or poor audio
from you.
While on a call, the far-
end caller is hearing
their own echo.
NOTICE
If you cannot locate the troubleshooting information you need in this section, contact your local
authorized Inter-Tel provider.
®
Inter-Tel Model 8602 User Guide
Probable Cause
The headset has lost
connection to the base.
You are using a poor quality
headset.
Echo cancellation is enabled
in the Audio and Other
Settings tab of the 8602
Options.
Echo cancellation is disabled
in the Audio and Other
Settings tab of the 8602
Options.
Solution
Reconnect the headset by placing it
into the base, removing, and then
continuing with your call. When you
are on a call and connected, the
green LED flashes.
Make sure that the microphone is not
muted.
Follow the headset documentation on
Resetting or Re-Subscribing your
headset.
Try using another headset.
Disable echo cancellation in the
Audio and Other Settings tab of the
8602 Options. Refer to the online
Help for information on the Model
8602 Options.
Enable echo cancellation in the Audio
and Other Settings tab of the 8602
Options. Refer to the online Help for
information on the Model 8602
Options.
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