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About Voice Mail
Voice mail is an application that is part of the Inter-Tel voice processing system. Using
voice mail, you and other callers can send and receive recorded messages from any
supported endpoint on the system. To use voice mail features, each user (or subscriber) is
assigned a mailbox, which usually corresponds to the extension number assigned to your
endpoint. You can, however, have an unassociated mailbox that does not correspond to an
extension. (Unassociated mailboxes are typically used for agents or other personnel who
don't have a permanent office.)
With your mailbox, you can use personal or system greetings to let callers know if you are
out of town, on a call, etc. If a caller reaches your mailbox, they can leave a message, hang
up, or access an attendant.
Inter-Tel voice mail systems support the following types of mailboxes:
•
Advanced Mailbox: If E-Mail Reader is enabled for your mailbox, you have an
advanced mailbox and access to voice mail, e-mail, and fax messages in your
mailbox. You can also customize your personal mailbox options, and access
advanced messaging features. For a voice mail flowchart for advanced mailbox users,
see "Voice Mail Flowchart (Advanced)" on
•
Standard Mailbox: This type of mailbox allows you to send and receive voice mail
messages, record personal greetings, and customize personal mailbox options. A
standard voice mailbox does not allow you to access e-mail and fax messages. For a
voice mail flowchart for standard mailbox users, see "Voice Mail Flowchart (Standard)"
on
page
44.
Depending on the voice mail system, you may also have access to advanced
communication and messaging features such as E-Mail Reader and Automatic
NOTE
Speech Recognition (ASR). For more information about these features, refer to
the Model 8662 User Guide (part no. 550.8117). You can find this user guide on
Inter-Tel's Web site at www.inter-tel.com.
The instructions for many voice mail tasks are identical for standard voice mailbox and
advanced mailbox users. The instructions for the basic mailbox tasks are included in this
User Guide. For advanced mailbox features, refer to the Model 8662 User Guide (part no.
550.8117).
•
Initializing your mailbox (see
•
Recording your personal greetings (see
•
Recording your voice mail directory name (see
•
Accessing your mailbox (see
•
Listening to voice mail messages (see
30
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43.
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31)
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33)
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39)
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39)
34)
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Inter-Tel
Model 8602 User Guide
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