ProScan PS8600P User Manual page 68

3.
Take your unit and your evidence of purchase date, such as a bill of sale, to the exchange location and
you will be provided the new or refurbished unit. Please retain all accessories such as the remote
control hand unit.
4. If the repairs are covered by your warranty, you will not be billed.
If you are not located near an exchange point:
1. Provide your Discover, MasterCard or Visa account number and expiration date to your phone
representative. This is for security purposes only and your account will not be charged at this time.
2. We will send you a replacement unit.
3. If you return the unit to us within 14 days from the date you were provided a Return Authorization
number, only items not covered by warranty will be charged to your account. If your unit is not
received within 14 days, the suggested retail value of the unit will be charged to your credit card.
This amount will be credited if the unit is subsequently received.
4. Ship your defective unit back to us using the replacement unit's carton. Shipping in__.tructions will be
included on the carton along with your RA number which will allow you to easily ship the unit back
to us. Make sure you insure your shipment in case of damage or loss. Include with the shipment:
• Evidence of purchase date such as a bill of sale, to verify your unit's warranty eligibility.
• A brief note describing your unit's problem.
• Your name, address and phone number.
Thomson assumes no responsibility of warranty shipments from the customer to the factory if not
shipped in the manner prescribed by Thomson.
Return transportation, storage, handling and insurance costs are your responsibility. We accept no
responsibility in case of damage or loss.
TO RECEIVE A REPLACEMENT UNIT AFTER WE HAVE RECEIVED
YOUR UNIT:
• Write the RA number on the outside of the carton used to return the unit. Make sure you insure your
shipment in case of damage or loss.
• Carefully pack the unit using the original box and packing material if possible. Please retain all
accessories that were included with your unit such as the remote control hand unit.
• Include with the shipment:
1. Evidence of purchase date such as a bill of sale, to verify your unit's warrarty eligibility.
2. A brief note describing your unit's problem.
3. Your name, address and phone number.
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