Troubleshooting - HP StoreOnce B6000 Series User Manual

3. A report listing inbound copy jobs is displayed.
Table 19 Inbound copy job fields
Item Name
Status
Status Information
Data Size
Copy Throughput
Source Server
Source Store
Source Item Name
Client
Queued Time
Started Time
Stopped Time
To cancel a copy job
It is recommended to cancel copy jobs via the backup application and only use the GUI as a last
resort. This ensures that the backup application catalog stays in sync with the backup images.
NOTE: If you use the GUI to cancel an inbound copy job, it is recommended to cancel the job
in the source outbound copy jobs list first.
1. Select the job to be cancelled in the inbound copy job list.
2. Click Cancel Job.
3. At the confirmation prompt click OK.

Troubleshooting

Since StoreOnce Catalyst is designed to allow maximum control to the client application, any
problems should be remedied by checking job configuration on the client. In the unlikely event that
the StoreOnce Catalyst Status display as Fault, contact HP support services for further advice.
The name of the item being copied to the inbound copy job.
The status of the job, which may be Pending, Running, Paused, Completed or Cancelled. (If it
shows as Cancelled and this action has not been instigated from the backup application or
the Cancel Job button on the GUI, the data connection may have been lost between the HP
StoreOnce Backup System and the media server. This is unlikely to occur.)
Status information.
The amount of data in the copy job.
The copy speed.
The address of the source server.
The name of the source store.
The name of the source item.
The client that initiated the outbound copy job.
The time the job was queued.
The time the job started.
The time the job ended.
Troubleshooting 59