HP HPE StoreOnce 3100 Series Maintenance And Service Manual
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HP HPE StoreOnce 3100 Series Maintenance And Service Manual

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Maintenance and Service Guide for
HPE StoreOnce 3100, 3500 Series
and 5100 Systems
Abstract
This is the Maintenance and Service guide for the HP StoreOnce 3100, 3520, 3540 and 5100 Systems. These products are
single node StoreOnce Systems, running StoreOnce software version 3.14.0 or later. All tasks described in this guide require
an Administrator logon.
Part Number: BB913-90903
Published: December 2015
Edition: 1

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  • Page 1 5100 Systems Abstract This is the Maintenance and Service guide for the HP StoreOnce 3100, 3520, 3540 and 5100 Systems. These products are single node StoreOnce Systems, running StoreOnce software version 3.14.0 or later. All tasks described in this guide require an Administrator logon.
  • Page 2 © Copyright 2015 Hewlett Packard Enterprise Development LP The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Contents 1 Finding part numbers for replacement parts............5 HPE StoreOnce 3100 System Components..................6 HPE StoreOnce 3500 Series Components...................8 HPE StoreOnce 5100 System Components..................11 HPE StoreOnce 5100 System Capacity Upgrade Kit Components............13 Optional Hardware Components......................14 2 General precautions and safety guidelines............16 Required tools.............................16 Component replacement guidelines....................16 Safety precautions..........................16...
  • Page 4 7 Disk replacement....................48 RAID configuration..........................48 Hot spare disk and LEDs on the HPE StoreOnce 5100 System...........49 Ordering the correct replacement disk for a failed disk..............49 Replacing a hot-plug hard disk ......................50 If multiple disks fail and a RAIDset is broken..................52 8 Replacing Optional Hardware................54 Error messages..........................54 Replacing Optional Hardware cards....................55...

  • Page 5: Finding Part Numbers For Replacement Parts

    The following tables provide a checklist with part numbers of all replaceable components that are unique to HP StoreOnce Systems. These parts and their replacement procedures are not referenced in the relevant HPE ProLiant server guide and are described only in this guide.

  • Page 6: Hpe Storeonce 3100 System Components

    HPE StoreOnce 3100 System Components This model is based on an HPE ProLiant DL360 Gen9 server. The following table contains the Spares Part Numbers for the main components in the server unit. NOTE: This is an offline list, created from partsurfer. If there is a problem with these Spares Part Numbers, check the online source at: http://partsurfer.hpe.com/search.aspx.
  • Page 7 Figure 1 HPE 3100 mechanical components Figure 2 HPE 3100 system components Access panel PCI riser blank PCI riser cage Hot plug power supply PCIe riser boards Controller options Heatsink Processor DIMM System I/O board Drive HPE StoreOnce 3100 System Components...

  • Page 8: Hpe Storeonce 3500 Series Components

    HPE StoreOnce 3500 Series Components The HPE StoreOnce 3520 System and HPE StoreOnce 3540 System are based on an HPE ProLiant DL380 Gen9 server. Both models have a base configuration of 12 LFF disks, with basic storage capacity capped at 50% of the available usable capacity. A license is required to make the full storage capacity available for use.
  • Page 9 Table 3 HPE StoreOnce 3500 Series, BB914A and BB922A (continued) Part Spares Part Number Description Hot plug Mini DIMM module 633542-001 SPS-BD DDR3 MINI DIMM MOD 1Gx72 SuperCapacitor (for p1224) 660093-001 SPS-CA CAPACITOR 36in NOTE: Optional hardware — 10GbE Network cards, FC cards, and SFP transceivers are not part of the basic configuration.
  • Page 10 Figure 4 HPE 3500 and HPE 5100 System Components Access panel Fan cage PCI riser Drive cage DIMMs Heatsink Processor Power supply System board assembly Hard drive For a rear view drawing of the the HPE StoreOnce 3500 Series, see Figure 5. Finding part numbers for replacement parts...

  • Page 11: Hpe Storeonce 5100 System Components

    HPE StoreOnce 5100 System Components The HPE StoreOnce 5100 System is based on an HPE ProLiant DL380 Gen9 server. The following table lists Spares Part Numbers for the main components in the head server. See HPE StoreOnce 5100 System Capacity Upgrade Kit components (page 13) for information about components in the storage enclosure.
  • Page 12 Table 4 HPE StoreOnce 5100 System, BB915A (continued) Part Spares Part Number Description Hot plug Processor 762447-001 SPS-PRO E5-2640v3 8C 2.6GHz 90W Memory DIMM 774172-001 SPS-MEMORY DIMM 16GB 2Rx4 PC4-2133R-15 System board 775400-001 SPS-PCA dl380/dl360 Gen9 SYS I/O PCIe riser 1 PCA (for PCIe 777281-001 SPS-PCA dl380 3-S x8 slots 1 to 3)

  • Page 13: Hpe Storeonce 5100 System Capacity Upgrade Kit Components

    6G SAS QR MDL Fan control card cable 740127-001 SPS - Fan interconnect cable HP external 1 m (3 ft) HD 716195–B21 Mini-SAS x 4 to HD Mini-SAS x 4 cable supplied with the product HP external 0.5 m (1.5 ft) 691970–001...

  • Page 14: Optional Hardware Components

    NOTE: A 1 metre SAS cable is supplied with the product. 0.5 metre and 2 metre cables may also be purchased. Cables over 2 metres are not supported. Figure 6 HPE 5100 Capacity Upgrade System components Drive cage Backplane Interface between fan and backplane Airguard Voltage Regulator (VRM) or power module Power supply...
  • Page 15 IMPORTANT: Providing the replacement card is of the same type and is installed in the same slot, no activation or licensing is required. For guidelines about replacing Optional Hardware, Replacing Optional Hardware (page 54). Optional Hardware Components...

  • Page 16: General Precautions And Safety Guidelines

    2 General precautions and safety guidelines Required tools The following items are required for some replacement procedures: T-8 Torx screwdriver T-10 Torx screwdriver T-15 Torx screwdriver Phillips screwdriver Component replacement guidelines CAUTION: Removing a component significantly changes the air flow within the enclosure. Components must be installed for the enclosure to cool properly.

  • Page 17: Preventing Electrostatic Discharge

    If the product sustains damage requiring service, disconnect the product from the AC electrical outlet and refer servicing to an HPE authorized service provider. Examples of damage requiring service include: The power cord, extension cord, or plug has been damaged. Liquid has been spilled on the product or an object has fallen into the product.
  • Page 18 General precautions and safety guidelines...

  • Page 19: Identifying Problems

    3 Identifying problems POST messages and troubleshooting The HPE StoreOnce Management Console (GUI and Command Line Interface) are the primary sources of troubleshooting information. However, they do not capture power-on self-test hardware-related issues. Always refer to the appropriate HPE ProLiant Gen9 Maintenance and Service Guide for Power-On Self-Test (POST) information.

  • Page 20: Viewing The Failed Disk In The Hardware Tree

    Viewing the failed disk in the Hardware tree The following example shows the Hardware tree expanded to show the disk failure in the expansion shelf. Using the StoreOnce CLI to identify a problem The following StoreOnce CLI commands can also be used to identify hardware problems and to navigate the hardware tree for details about a specific component.
  • Page 21 Pools pools-1 DEGRADED Controller 1 50014380266A0140 # hardware show status 5001438030123680 Name Dev-id Status ----------------------- ---------------------- -------- Drive Cage 5001438030123680 DEGRADED Disk 5000C50076A2E72F 5000C50076A2E72F Disk 5000C500768723A7 5000C500768723A7 Disk 5000C500768AF62B 5000C500768AF62B Disk 5000C5007689EC7B 5000C5007689EC7B Disk 5000C50076A07ACB 5000C50076A07ACB Disk 5000C5007687823F 5000C5007687823F Disk 5000C50076A033DB 5000C50076A033DB Drive_Missing_b1000082 MISSING...
  • Page 22 model serialNumber firmwareVersion location = Port: 1I Box: 1 Bay: 8 volumeName = LUN_C3_P1_V1 capacity = 4.00 TB driveType = Unknown ..Disk 5000C5007689C0A3 Dev-id = 5000C5007689C0A3 Status = OK message type = drive model = MB4000FCWDK serialNumber = S1Z07ETP0000K447CUZY firmwareVersion = HPD5 location...

  • Page 23: Using Leds To Diagnose Problems

    Using LEDs to diagnose problems Server LEDs (all models) Front panel LEDs Figure 7 Front panel LEDs, HPE StoreOnce 3100 System UID LED NIC status LED System health LED Power LED and on/off button Figure 8 Front panel LEDs, HPE StoreOnce 3500 Series and HPE StoreOnce 5100 System System health LED Power LED and on/off button NIC status LED...
  • Page 24 Table 7 Description Status Health LED* Solid green = Normal Flashing green (1 Hz/cycle per sec) = iLO is rebooting Flashing amber = System degraded Flashing red (1 Hz/cycle per sec) = System critical** Power On/Standby button and system power LED* Solid green = System on Flashing green (1 Hz/cycle per sec) = Performing power on sequence...

  • Page 25: Rear Panel Leds

    Off = Removing the drive will not cause a logical drive to fail. Systems Insight Display LEDs The HP Systems Insight Display LEDs represent the system board layout. The display enables diagnosis with the access panel installed. Refer to the HPE ProLiant Maintenance and Service Guide for more information.

  • Page 26: Storage Enclosure Leds (Hpe Storeonce 5100 System Only)

    Table 8 Rear panel LED behavior (continued) Item Description Status Flashing blue = System being managed remotely iLO4 LED Right = iLO link LED Left = iLO activity LED NIC link LED Off = No network link Green = Network link NIC activity LED Off = No network activity Solid green = Link to network...
  • Page 27 Table 9 Front panel system status LEDs (continued) Indicator Display Description Locate UID Normal operation Blue on Location requested. Safe to power off. Blue flashing Location requested. Do not power off. Indicates that maintenance is in progress. For example, firmware updating.
  • Page 28 Power supply LEDs Table 11 Power supply module status LED Indicator Display Description Status LED Green on Normal operation Amber on Fault Amber flashing Predictive fault or non-optimal performance Fan LEDs Table 12 Fan module status LEDs Indicator Display Description Status LED Green on Normal operation...
  • Page 29 Table 13 I/O module status LEDs (continued) Indicator Display Description Blue on Location requested. Safe to remove. Blue flashing Location requested. Do not remove. Indicates that maintenance is in progress. For example, firmware updating. Using LEDs to diagnose problems...

  • Page 30: Power On/Off, Firmware Upgrades And Other Processes

    How to check StoreOnce software revisions and obtain updates How to use the StoreOnce CLI to run a confidencecheck report on the system How to reset the system to the default HP password Power on/off requirements Many of the maintenance procedures described in this guide require the system to be powered off.
  • Page 31 Click Scan to perform a check on the currently installed firmware versions for all components associated to the selected node. This will populate the firmware tabs. This may take several minutes to run. NOTE: The scan will fail if a firmware update is already in progress. Look for components that have a Recommended Action of either Upgrade or Downgrade.

  • Page 32: Upgrading Storeonce Software

    [RESULT] PASSED ### SAS CONFIGURATION REPORT ################################################## Sas Configuration Check is supported only on HP StoreOnce multinode, 5500 and 4900 backup products. ### NOTE ###################################################################### For any warning or error messages in this report, please consult the troubleshooting section in the customer user guide and follow the steps to perform corrective action.

  • Page 33: Hpresetpassword Account

    ### END ####################################################################### Command Successful HPresetpassword account The HPresetpassword account provides a method for the local Admin user to recover the Admin password back to a default state. username = HPresetpassword default password = hpresetpassword Best practice is to change the default password after installation. This user account does not provide any access to StoreOnce functions or data that may already be on the system.

  • Page 34: Replacing The System's Motherboard

    5 Replacing the system’s motherboard This chapter highlights the information that is specific to HPE StoreOnce Systems. For detailed, step-by-step instructions on replacing the system’s motherboard, refer also to the appropriate ProLiant Maintenance and Service Guide. IMPORTANT: If the status of the cache module on the failed motherboard is OK, transfer it to the replacement motherboard.

  • Page 35: Motherboard Spares Part Number And System Maintenance Switch

    NOTE: For information about replacing RAID cards and internal SAS cabling, refer to Replacing the RAID controller and components (page 41). For information about DIMM locations see DIMM locations (page 35). Motherboard spares part number and System Maintenance switch The motherboard for the HPE StoreOnce 3100 System, HPE StoreOnce 3500 and 5100 System is the standard DL360/DL380 Gen9 motherboard, spares part number 775400-001.
  • Page 36 Table 14 DIMM slot locations (continued) Model Processor DIMM Slots DIMM 4 Ch4, slot 4, D DIMM 1 Ch1, slot 12, A DIMM 2 Ch2, slot 9, B DIMM 3 Ch3, slot 1, C DIMM 4 Ch4, slot 4, D HPE StoreOnce 3500 DIMM 1 Ch1, slot 12, A...

  • Page 37: After Replacing The Motherboard-Bios And Ilo Configuration

    Figure 17 DIMM locations for HPE StoreOnce 3100 System not used Ch 2 Ch 1 After replacing the motherboard—BIOS and iLO configuration For all products you must: Boot up the StoreOnce System and watch the local console; the iLO4 IP addresses are shown (IPv4 and IPv6).
  • Page 38 Top menu item Sub menu 1 Sub menu 2 state Change to– Boot options Boot Mode UEFI Mode Legacy BIOS mode Power Management HP Power Profile Balanced Power and Maximum Options Performance performance Advanced Options Advanced System Product ID 794750-B21...
  • Page 39 Top menu item Sub menu 1 Sub menu 2 state Change to... Boot options Boot Mode UEFI Mode Legacy BIOS mode Power Management HP Power Profile Balanced Power and Maximum Options Performance performance Performance Advanced Node interleaving Disabled Enabled - i.e Turn...

  • Page 40: Warranty Serial Numbers

    Select Network Options. Configure your network settings and press F10 to save. Press ESC until you exit System Utilities and can continue with the system reboot. Warranty serial numbers After power up, it is necessary to re-write warranty serial numbers into BIOS. Please contact HPE Support for assistance in doing this.

  • Page 41: Replacing The P1224 Raid Controller And Components

    Part numbers Replacement spares part numbers for the p1224 card, SuperCapacitor module and SAS expander card are as follows: HP p1224 RAID controller with 1GB cache module: 842475-001 (minimum firmware revision = 2.50) SuperCapacitor: 660093-001 SAS expander card (not used with HPE StoreOnce 3100 System): 761879-001...

  • Page 42: Hpe Storeonce 3500 Series

    HPE StoreOnce 3500 Series Figure 19 Internal SAS cabling 3500 Series Item From Cable Port 1, RAID controller (slot 3) Port 1, SAS expander (slot 2) 729357–001 Port 5, SAS expander Port 1, backplane 784627–001 (kit for all three SAS expander to backplane cables) Port 4, SAS expander Port 2, backplane...

  • Page 43: Hpe Storeonce 5100 System

    HPE StoreOnce 5100 System Figure 20 Internal SAS cabling 5100 System Item From Spares Part Number Port 1, RAID controller (OS) Rear drive cage 784625-001 Port 1, RAID controller (slot 3) Port 1, SAS expander (slot 2) 729357–001 Port 5, SAS expander Port 1, backplane 784627–001 (kit for all three SAS expander to backplane cables)

  • Page 44: Replacing The Raid Components

    SAS expander card in slot 2 and to the backplane. In the HPE StoreOnce 5100 System it is also connected to any external SAS storage. Figure 21 HP p1224 RAID card Connector to external SAS storage (HPE 5100 only)

  • Page 45: Hpe Sas Expander Card (Hpe Storeonce 5100 System And Hpe Storeonce 3500 Series)

    NOTE: The recommendation is to replace both the SuperCapacitor and RAID cache module at the same time, regardless of which element has failed. NOTE: Never move cache modules from one RAID controller to another within or between systems. If the SuperCapacitor is disconnected on the RAID card in the HPE StoreOnce System, the system will not boot.
  • Page 46 PCIe 10GbE Network or Fibre Channel card in slot 1. Verify that this card has not been dislodged. Replace the PCIe riser cage and the server cover, as described in the appropriate HP ProLiant Maintenance and Service guide.
  • Page 47 warning events will be generated and the GUI Hardware and Events pages will show errors being reported and cleared. 10. Verify the firmware and upgrade, if necessary, as described in Upgrading BIOS or hardware firmware (page 30) Replacing the RAID components...

  • Page 48: Disk Replacement

    Figure 25 Disk numbering in HPE 3500 and 5100 Systems RAID configuration All HPE StoreOnce Systems are supplied with their base storage already configured for use. Table 17 RAID configuration HP StoreOnce Number of disks model (and location) Notes...

  • Page 49: Hot Spare Disk And Leds On The Hpe Storeonce 5100 System

    Note that In the case of the HPE StoreOnce 5100 System: All enclosures of storage must be working for the system to operate; if any RAIDset fails on any one enclosure due to exceeding the maximum amount of failed disks then ALL data is lost. HPE StoreOnce 3500 Series: All 12 disks are used for data storage with or without the license to expand the storage capacity to 100%.

  • Page 50: Replacing A Hot-Plug Hard Disk

    Replacing a hot-plug hard disk WARNING! It is important to replace a failed or predictive failed disks as soon as possible. Multiple disk failures within the same array will result in complete data loss. Note that ALL enclosures of storage must be working for the system to operate; if the RAID fails on any one array due to exceeding the maximum amount of failed disks in a pool then ALL data is lost.
  • Page 51 Remove the front bezel from the HPE StoreOnce System. Turn the key (1) to unlock the security bezel and pull it out (2) and away (3) from the front of the appliance, using the handle (4). (The example shows an HPE StoreOnce 5100 System. Figure 26 Removing the front bezel Remove the disk.

  • Page 52: If Multiple Disks Fail And A Raidset Is Broken

    Figure 28 Installing a replacement hard disk Replace the front bezel. Log in to the GUI and look at the Hardware — Storage Clusters — Storage Cluster 1 — Drive Enclosures — Drives page. While the RAID rebuilds, the drive Status will be DEGRADED and appropriate messages are displayed against it.
  • Page 53 After the delete command has completed rebuild the storage system using the following StoreOnce CLI commands to discover and add storage to the system hardware discover storage Monitor the status of the LUN creation process using the StoreOnce CLI command: hardware show storage status Look for the Formatted and Discovered information under Status.

  • Page 54: Replacing Optional Hardware

    8 Replacing Optional Hardware NOTE: This chapter is not applicable to the HPE StoreOnce 3100 System because it does not support Optional Hardware. The HPE StoreOnce 3500 Series and HPE StoreOnce 5100 System support the addition of 10GbE Network cards and Fibre Channel cards. The StoreOnce CLI and GUI will report any errors to the user.

  • Page 55: Replacing Optional Hardware Cards

    Replacing Optional Hardware cards NOTE: Providing the replacement card is of the same type and is installed in the same slot, no activation or licensing is required. Follow the instructions in the HPE StoreOnce 10GbE Network and Fibre Channel Card Installation and Configuration Guide to install the replacement card.

  • Page 56: Hpe Storeonce 5100 System Capacity Upgrade Expansion Shelves

    9 HPE StoreOnce 5100 System Capacity Upgrade expansion shelves NOTE: This chapter is not relevant for the HPE StoreOnce 3500 Series nor the HPE StoreOnce 3100 System. The HPE StoreOnce 5100 System supports capacity expansion by the addition of up to five Capacity Upgrade Kits.

  • Page 57: Removing And Replacing A Power Supply Module

    Re-tighten the captive retainer thumbscrews Replace the I/O cable(s). SAS IN from RAID controller in server or from previous enclosure SAS OUT to next enclosure Read the LEDs to confirm the unit is operating. See Storage enclosure LEDs (page 26). Removing and replacing a power supply module NOTE: If one of the PSUs is removed and re-inserted, but the power cord is not reattached,...

  • Page 58: Removing And Replacing A Fan Module

    Slide the replacement power supply into the enclosure bay until it clicks into place. Connect the power cable. Check the power supply module status LED to ensure the module is operating properly. See Storage enclosure LEDs (page 26). Removing and replacing a fan module WARNING! To maintain the correct airflow to the HPE StoreOnce system, this procedure should be completed within 3 minutes.

  • Page 59: Replacing The Fan Control Card

    Press the fan module release buttons (1) and slide the module (2) out of the enclosure. Slide the replacement fan module into the enclosure until it clicks into place Check the fan module status LEDs to ensure the module is operating properly. See Storage enclosure LEDs (page 26).

  • Page 60: Removing And Replacing The Power Distribution Board

    Remove the fan control card cable (1). Loosen the captive thumbscrew (2). Slide the fan control card sideways to free it from the retaining pins and lift it out (3). Insert the new fan control card and slide it sideways to engage it with the retaining pins. Tighten the captive thumbscrew.
  • Page 61 Loosen the captive thumbscrew (1) on the air guide. Remove the power cables from the backplane. Lift up the air guide and pull it toward front of enclosure to remove (2). Loosen the captive thumbscrew on the power distribution board. 10.

  • Page 62: Removing And Replacing The Enclosure Backplane

    20. When the enclosure has completed its power on sequence, check all enclosure status LEDs to ensure the enclosure is operating properly. Removing and replacing the enclosure backplane The operation is performed after HPE Support determines that the enclosure backplane is the source of the issue and recommends the backplane be replaced IMPORTANT: After replacement and power up, it is necessary to re-write warranty serial...
  • Page 63 Disconnect the following cables from the backplane: Number Cable Front UID health module Fan control card Fan control card Rear UID health module Power distribution unit Rear UID health module Power supply Power supply 10. Remove the eight drive cage retaining screws. There are four to a side. NOTE: The StoreOnce System has 12 hard disks and the screws are in the 12LFF HDD Cage location.

  • Page 64: Removing And Replacing An Enclosure

    11. Slide the drive cage toward the front of the enclosure and lift free of the enclosure. 12. Remove the two screws attaching the back plane to the drive cage. 13. Slide the back plane toward the top of the drive cage and lift the back plane off the drive cage.
  • Page 65 Disconnect all cables from the enclosure, including the power cables. Depending upon the maintenance task, it may be necessary to carry out some of the following tasks: Remove all the disk drives. Make sure all disks are labeled before removing them to ensure they can be reinstalled in the proper enclosure bays.
  • Page 66 Re-attach the rear hold-down bracket. 10. Re-install any items that were removed prior to removing the enclosure. Install the I/O module. See “Removing and replacing the I/O module” (page 56) Install the power supplies. See “Removing and replacing a power supply module” (page 57) Install the fan modules.
  • Page 67 Figure 29 SAS cabling showing five storage enclosures below the head server JBOD1 JBOD2 JBOD3 JBOD4 JBOD5 SAS connector on RAID controller on head unit P1 connector on I/O module (SAS IN from P2 connector on I/O module (SAS OUT to next head unit or previous expansion shelf) expansion shelf) 12.

  • Page 68: The Qr Iso Image

    HPE recommends that you label the new media for ease of identification. Create a bootable QR USB Stick Use the HP USB Key Utility for Windows to copy the ISO image to a 4 GB USB key using a Windows PC.

  • Page 69: Delete Storage

    To make your drive key bootable and copy the ISO image to it: Place your HP USB drive key (minimum size 4 GB flash stick) in an available USB port. Select the HP USB Key Utility shortcut in the HP System Tools folder.
  • Page 70 ID is the same as the System ID that can be found on the Device Management page of the StoreOnce Management Console. Its value is assigned in the factory set up process and is a 12–character string in the format HP<SerialNumber of Appliance>. This process requires the latest configuration files that should have been saved and copied locally to the local system.
  • Page 71 ------------ ------ ----- Set 1 Running NOTE: The addition of storage will take a minimum of two hours to complete. You will not be able to complete the next steps until storage is formatted. Using an SFTP client copy the saved configuration zip file to the config folder on the appliance.

  • Page 72: Support And Other Resources

    Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page: www.hpe.com/support/AccessToSupportMaterials IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HP Passport set up with relevant entitlements. Websites Website Link Hewlett Packard Enterprise Information Library www.hpe.com/info/enterprise/docs...

  • Page 73: Customer Self Repair

    Subscription Service/Support Alerts www.hpe.com/support/e-updates Software Depot www.hpe.com/support/softwaredepot Customer Self Repair www.hpe.com/support/selfrepair Insight Remote Support www.hpe.com/info/insightremotesupport/docs Serviceguard Solutions for HP-UX www.hpe.com/info/hpux-serviceguard-docs Single Point of Connectivity Knowledge (SPOCK) www.hpe.com/storage/spock Storage compatibility matrix Storage white papers and analyst reports www.hpe.com/storage/whitepapers Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product.

  • Page 74: A Warranty And Regulatory Information

    A Warranty and regulatory information For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at www.hpe.com/support/Safety-Compliance-EnterpriseProducts. Warranty information HPE ProLiant and x86 Servers and Options www.hpe.com/support/ProLiantServers-Warranties HPE Enterprise Servers www.hpe.com/support/EnterpriseServers-Warranties HPE Storage Products www.hpe.com/support/Storage-Warranties...

  • Page 75: Turkey Rohs Material Content Declaration

    Local representative information Kazakh: Russia: Belarus: Kazakhstan: Manufacturing date: The manufacturing date is defined by the serial number. CCSYWWZZZZ (serial number format for this product) Valid date formats include: YWW, where Y indicates the year counting from within each new decade, with 2000 as the starting point;...

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