HP StoreOnce B6000 Series User Manual page 5

Email..................................................................................................................................101
To configure email settings................................................................................................102
Events notified by email....................................................................................................102
To manage email notifications...........................................................................................103
Test email.......................................................................................................................103
Support Ticket......................................................................................................................103
Data collection................................................................................................................105
Collects Logs..............................................................................................................106
Download data collection............................................................................................106
Delete data collection..................................................................................................106
14 Events..................................................................................................107
15 Failover...............................................................................................108
What is failover?..................................................................................................................108
Controlled failover...........................................................................................................108
Uncontrolled failover........................................................................................................108
What happens during failover?..............................................................................................108
What does the user need to do?.............................................................................................110
Running failback...................................................................................................................110
16 Restore processes with replication...........................................................111
Recovering a Source Appliance (Virtual Tape devices)...............................................................111
Recovering a Source Appliance (NAS shares)...........................................................................115
Reverse replication using the wizard...................................................................................115
Promoting a Target Share over the WAN using NAS............................................................119
17 Troubleshooting....................................................................................122
Important information about serial numbers..............................................................................122
Recording bundled serial numbers.....................................................................................124
Accessing the CLI.................................................................................................................124
To access the CLI.............................................................................................................124
Power off and power on........................................................................................................124
Power on sequence..........................................................................................................125
Powering up servers.........................................................................................................125
If power up is unsuccessful...........................................................................................125
Power off........................................................................................................................125
Rebooting the system........................................................................................................126
Initiating a controlled failover............................................................................................126
Networking problems............................................................................................................126
Internal network switches...................................................................................................126
Reserved IP address.........................................................................................................127
Problems connecting from the network................................................................................127
Network troubleshooting and failover.................................................................................127
IP addresses and couplet/rack expansipn...........................................................................127
Software update process.......................................................................................................128
Types of software update..................................................................................................128
Before you start...............................................................................................................128
Patch and minor update process........................................................................................128
Pulling a Support Ticket.........................................................................................................129
Configuring Support Ticket options.....................................................................................130
Data collection................................................................................................................130
Equivalent CLI commands.............................................................................................131
Licensing.............................................................................................................................132
Multiple users.......................................................................................................................133
Hard disk replacement..........................................................................................................133
Identifying a failed disk....................................................................................................133
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