Attendant Access - Toshiba PERCEPTION 4000 User Manual

PERCEPTION 4000
To Place a Call to an Attendant
or Attendant Group:
1. Dial the directory number of
the desired attendant console
or attendant group.
. . . or . . .
Enter the universal attendant
access code (usually "0").
. . . or . . .
If you have a hotline directed
to an attendant console or
attendant group, press the line
appearance key assigned to
the hotline, or go off-hook.
will be recorded in SMDR reports. If the system has not been
specified to accept only certain account codes, then any number of
entered digits will be accepted and will be recorded in SMDR.
7. After entering an optional account code via feature access code, you
will be automatically reconnected to the held party by either pressing
the Release (RLS) key or waiting for success tone to time out.
8. At any time before an account code is successfully entered, you can
return to a held call by pressing the RLS key.

ATTENDANT ACCESS

You can call an individual attendant console or attendant group to request
access to restricted trunk groups, to set up conference calls, to make
emergency announcements, or to request attendant information. Access
to a specific attendant console or attendant group is provided by dialing
the attendant or attendant group's directory number or by dialing the
universal attendant access code (the destination of the universal
attendant access code is preassigned in the system database). If your
telephone has a hotline that is directed to an attendant, you can access
the line's associated attendant/attendant group by pressing the hotline's
designated line key, or by taking your telephone off-hook (if provided by
your station's line preference type).
The call will ring the dialed attendant or one of the members of the dialed
attendant group.
If a dialed individual attendant console, or all consoles in an attendant
group, are in Position Busy mode, the call will receive night mode
treatment and will be routed to the night mode destination programmed in
the system database (night answer bell or an alternative answering
position).
NOTES:
1. While connected to an attendant, you cannot place the attendant on
hold, transfer the attendant to another party, or initiate a conference.
2. If a station user places an emergency call to an attendant, the called
FEATURE OPERATION
4-3