Electronic Telephone Displays; General Display Information - Toshiba PERCEPTION 4000 User Manual

Chapter 2
PERCEPTION 4000

ELECTRONIC TELEPHONE DISPLAYS

GENERAL DISPLAY INFORMATION

Toshiba display electronic telephones have a 2 x 16 character display
which indicates the current time and date, as well as call processing and
messaging information. Specific call processing displays include those
denoting calling/called party numbers and names, incoming/outgoing
trunk numbers, and feature names. Messaging displays indicate when
callback or voice mail messages have been left at your station.
The electronic telephone display provides information on two different
display lines. The information indicated on each line depends on the
telephone's current status, the status of the calling/called party, and each
telephone's Class of Service. Display notations that occur in this user
guide indicate the highest level of allowances available to a station. If
your telephone does not display all of the information described, it can be
assumed that restrictions apply based on the status and Class of Service
of your telephone and/or any calling/called telephones.
The details regarding display notations vary somewhat in each calling
situation. In an idle state, the bottom line (line 2) of the display is typically
reserved for date and time information, while the top line (line 1) remains
blank (see Example 1). If messages have been left at the station, then
this indication will replace date/time information on line 2 (see Example
2). Displayed messaging information will indicate that either one or two
messages are awaiting retrieval. A message indication can represent
either one callback message or one voice mail message indication. A
voice mail message indication can represent any number of voice mail
messages that have been left in your voice mailbox. At a station serving
as an ACD agent, line 2 will display the ACD agent queue size (see
Example 3). This queue size information will override any displayed
message indication at the telephone.
An electronic telephone that is involved in call processing, will display
indications pertaining to the type and status of a calling/called party. If a
call is made to an internal party, the name and number of the called
station will appear on line 1 of the display (see Example 4). A call that is
received from an internal party will indicate the name and station number
of the calling party. In both cases, Line 2 of the display will denote the
status (e.g., RINGING, BUSY, FORWARDED) of each calling/called
party.
If a call is made to an external party, the dialed number will be indicated
on line 1 of the display. Depending on system programming, once a trunk
has been accessed, the dialed number display may change to display
2-1