Toshiba DP5000-Series User Manual
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Toshiba DP5000-Series User Manual

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Telecommunication Systems Division
®
DP5000-Series
Telephone User Guide
November 2008

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Summary of Contents for Toshiba DP5000-Series

  • Page 1 Telecommunication Systems Division ® DP5000-Series Telephone User Guide November 2008...
  • Page 2 Toshiba Telecommunication Systems Division sells its products through Authorized Dealers. Our Dealers are certified in Sales and Technical Training for Toshiba products, and focus on providing the best possible customer experience. Dealer services include: network assessments, product recommendations, installations, and ongoing technical and sales support.
  • Page 3 TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Telecommunication Systems Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEMS PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER.
  • Page 4 TAIS and which are not compatible or are of inferior quality, design, or performance. The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement of such defective or missing parts as are causing the malfunc- tion by TAIS or its authorized dealer with new or refurbished parts (at their option).
  • Page 5 Toshiba Strata CIX. Toshiba does not endorse, warrant nor assume any liability in connection with such third party products or services.
  • Page 6 This page is intentionally left blank.

  • Page 7: Table Of Contents

    Chapter 2 — The Basics Customizing Your Telephone ....................11 Volume Control ......................11 Volume Control for the Single Line Telephone .............12 LCD Contrast........................13 Brightness Control ......................13 Backlight On/Off ......................14 Keystrip Labels ........................15 Ring Tones .........................15 Strata CIX DP5000-series Telephone UG 11/08...
  • Page 8 Advisory Messages ......................29 Alarm Notification Button ....................30 Automatic Busy Redial ......................30 Automatic Callback ......................31 Background Music ......................32 Call Forward ........................33 System..........................33 Station ..........................33 Station Call Forward Categories..................34 Call Forward Settings .....................34 Station Call Forward Procedures ..................35 Strata CIX DP5000-series Telephone UG 11/08...
  • Page 9 Microphone Cut-Off ......................54 Off-hook Call Announce....................55 Override Calls ........................56 Busy Override.........................56 Do Not Disturb Override ....................56 Executive Override ......................57 Destination Restriction/Traveling Class Override............57 Class of Service Override ....................57 Privacy Override......................58 Paging ..........................58 Answering a Page ......................58 Strata CIX DP5000-series Telephone UG 11/08...
  • Page 10 DSS Console ........................74 DSS Buttons........................74 Calling a Station ......................74 Transferring to an Idle Station..................75 Call Transfer with Camp-on ...................76 Call Answering (Outside Line)..................76 Speed Dial........................76 Paging ..........................77 Call Forward Override (DSS Override)................77 Night Transfer Button.....................77 Strata CIX DP5000-series Telephone UG 11/08...
  • Page 11 DNIS Name ........................98 System Features .........................99 Direct Inward System Access (DISA) Security Code ............99 Date and Time Setting .....................101 Telephone Programming Mode ..................102 Initialize Telephone Settings ..................102 Call Waiting and Camp-on Ring Tone Over Handset/Headset Option......103 Strata CIX DP5000-series Telephone UG 11/08...
  • Page 12 Appendix A – References Initialize or Adjust LCD Contrast.................103 DKT2000 Mode On/Off ....................104 Step 1: Turn DKT2000 Mode On/Off ..............104 Step 2: Connect Cordless Telephone to DP5000-series Telephone ........104 Single Line Telephone .....................105 Buttons..........................105 Redial / Feature Button Activation / Deactivation ............106 Msg / Feature Button Activation / Deactivation............106...

  • Page 13: Introduction

    Introduction This user guide describes how to use the Toshiba DP5000-series telephones with the Strata CIX1200, CIX670, CIX200, CIX100, CIX100-S, and CIX40 telephone systems. These include: • Strata DP5000-series digital telephones shown in Table 2 on Page • Strata Digital Add-on Modules.

  • Page 14: How To Use This Guide

    Centrex features which may be available with your Strata CIX system. How to Use This Guide This guide provides in-depth instructions for the DP5000-series telephones and their features. Most telephone users can use the “Strata CIX DP5000-series Quick Reference Guide” instead of this guide.
  • Page 15 Means “through.” Example: 350~640 Hz frequency range. ä Denotes the step in a one-step procedure. ä Denotes a procedure. Start > Settings > Denotes a progression of buttons and/or menu options on the Printers screen you should select. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 16: Related Documents/Media

    Publication Information on the back of the document’s title page. Refer to the following for more information: • Strata CIX General Description • Strata CIX DP5000-series Telephone Quick Reference Guide • Strata CIX Installation and Maintenance Manual • Strata CIX Programming Manual - Volume 1 •...

  • Page 17: Chapter 1 - The Grand Tour

    The Grand Tour The DP5000-series digital telephones connected to a Strata CIX telephone system include a wide selection of digital telephone models and matching digital add-on modules and a 60-button DSS Console. See Table 1 for more details. Through dynamic soft key assignments, the LCD telephones provide easy access to...
  • Page 18 • Half duplex Speakerphone • Headset I/F • Ringing LED • Non-display 10 Button Digital Telephone: • 4 line LCD with back light option • Half duplex Speakerphone • Headset I/F • Ringing LED Strata CIX DP5000-series Telephone UG 11/08...
  • Page 19 • Half duplex Speakerphone • Headset I/F • Ringing LED 10 Button with Electronic LCD Labels: • 9 line LCD with back light • Half duplex and Full duplex Speakerphone options • Headset I/F • Ringing LED Strata CIX DP5000-series Telephone UG 11/08...
  • Page 20 The Grand Tour The DP5000-series telephone upgrade options include: Table 2 DP5000 Series Add-on Modules Description Image 10 Button ADM for DP5000-series • LCD programmable key strip with back light 20 Button ADM for DP5000-series • Paper Key Strip 60 Button DSS for DP5000-series •...

  • Page 21: Dp5000-Series Telephone Overview

    The Grand Tour DP5000-series Telephone Overview DP5000-series Telephone Overview The illustration of the DP5000-series telephone shown below gives a general idea of the basic attributes found on most of these telephones. The positioning of the buttons varies per telephone model.

  • Page 22: Fixed Buttons

    Fixed Buttons The fixed buttons on the dial pad help perform standard functions quickly and easily. Layouts Fixed buttons are laid out differently on the DP5000-series telephones. Single Line Telephone 9-line LCD Telephone Fixed buttons are located below the dial pad.
  • Page 23 See “Speed Dial” on page Redial Press to dial the last telephone number called (internal or Redial external). If you have Automatic Line Selection, lift the handset first. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 24: Programmable Feature Buttons

    Note Programmable Feature Buttons are numbered bottom to top, left to right (shown right). Key Strip The key strips on the DP5000-series telephones and add-on modules are either electronic (programmable) or paper (refer to Table 1 Table Programmable Feature Button...

  • Page 25: Lcd

    A plus sign + on the LCD indicates there is more data to display. Press advance through the information. Lines 4~8 will indicate Programmable Feature Button labels. Line 9 will display the Soft Keys (See “Soft Keys” on page 10). Strata CIX DP5000-series Telephone UG 11/08...

  • Page 26: 4-Line Lcd Display

    The dynamic feature associated with the Soft Key is displayed on the bottom line of the LCD display directly above each Soft Key button. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 27: Chapter 2 - The Basics

    The Basics This chapter reviews the basic operations of the DP5000-series telephones. The instructions apply to all telephone models, except when noted otherwise. Customizing Your Telephone Volume Control Note The Volume Control instructions for the Single Line Telephone are on the next page.

  • Page 28: Volume Control For The Single Line Telephone

    To adjust Ring Tone Make sure the telephone is idle and the handset is on-hook. Press the Vol s to increase volume and Vol t to decrease volume. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 29: Lcd Contrast

    3. Press softkey to decrease brightness. 4. Lift the handset off-hook / on-hook to save the settings. Bright Note Use the buttons in steps 2 and 3 on the 10 button LCD Add-on Module. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 30: Backlight On/Off

    Synchronized Synchronized Synchronized Synchronized Synchronized Synchronized 30 (Default) Synchronized Synchronized Always Off None Note FB1 is the lower left key, FB2 in the next up, FB3 is above FB2, and FB4 is above FB3. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 31: Keystrip Labels

    5. Press the same button that you pressed in Step 2 ( or extension). Two beeps is a confirmation tone and “DATA PROGRAMMED” displays on your LCD. 6. Lift the handset off-hook/on-hook to save settings. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 32: Dial Pad And Button Beeps

    On/Off. Msg LED On: buttons beep. Msg LED Off: buttons do not beep. Hold 4. Press to set the option. 5. You must also go off-hook, then on-hook to exit the program mode. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 33: Speakerphone/Microphone Sensitivity Adjustment

    When you are using the speakerphone, high ambient noise levels may cause the party you are talking with to be to cut off frequently. If this happens, follow these steps to lower the sensitivity of the microphone on a DP5000-series telephone. The default is normal sensitivity.
  • Page 34 For this room environment, please consider the DP5130-SDL model (half duplex speakerphone). • When using a SIP Trunk backbone Toshiba recommends the IP5131-SDL model, which is optimized for a full IP environment.

  • Page 35: Telephone Terminology

    The Basics Telephone Terminology Telephone Terminology When making or receiving calls on your DP5000-series telephone you may experience one or more of the following call features depending on how your telephone is configured. • Line – is synonymous with trunk which is the line that connects you to the PSTN (Public Switched Telephone Network).

  • Page 36: Making A Call

    The extension button, Spkr and Mic LEDs light. Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the speaker. 2. When connected, continue using the speakerphone or lift the handset to continue the conversation. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 37: Dial Directory

    The Basics Making a Call Dial Directory This feature is supported on DP5000-series telephones with an LCD display running on CIX R5.1 (or higher) software. Calls can be made by selecting a name from the alphabetical telephone directory. To access the Directory 1.

  • Page 38: Answering A Call

    Perform the same steps you normally would to answer a call: press the Spkr button, the flashing DN button or lift the handset. • Handsfree MIC setting needs to be enabled by your System Administrator. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 39: On A Call

    This feature enables you to place a call on hold so that only you can retrieve it. Hold While on a call, press twice. That line’s LED flashes green while appearances of the line at other stations are steady red (in use). Strata CIX DP5000-series Telephone UG 11/08...
  • Page 40 Consultation Hold Cnf/Trn 1. While on a call, press . The call goes on hold. 2. Dial another line. Line 3. Transfer the call or return to the held call by pressing its button. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 41: Led Indicator Details

    After disconnecting first call... 10 pulses/second 2 pulses/second Conference 10 pulses/second steady Note LEDs on the telephone flash at different speeds depending on the function performed. Flash rates can be found under “LED Indicator Details” on page Strata CIX DP5000-series Telephone UG 11/08...

  • Page 42: Chapter 3 - Feature Operations

    Feature Operations This chapter gives you more details about your DP5000-series telephone’s advanced functions. An alphabetical list of supported features has been compiled in this chapter for fast and easy reference. Account Code Calls Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications.

  • Page 43: Forced Account Codes

    You can bypass Forced Account Code requirements with three emergency numbers, including 911. See your System Administrator for these numbers: _______ _______ Strata CIX DP5000-series Telephone UG 11/08...

  • Page 44: Voluntary Account Codes (Verified/Non-Verified)

    . LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.” 3. Enter the account code digits. The prompt disappears upon entry of the first account code digit. After the account code is entered, the connection is restored and the LCD shows the time. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 45: Advisory Messages

    To clear the registered message 1. Go off-hook or press your extension button to hear dial tone. #412 2. Press Spkr 3. Go on-hook or press to release the line. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 46: Alarm Notification Button

    (five to 60 seconds) after a connection is made, you hear a muted ring for another 30 seconds, then the call disconnects. To cancel Automatic Busy Redial Auto Busy Redial #442 Press or extension + Strata CIX DP5000-series Telephone UG 11/08...

  • Page 47: Automatic Callback

    If you were attempting to make an outside call, the telephone number is automatically dialed, including the account code or override codes that were used. To cancel ACB Auto Callback #431 Press or extension button + Strata CIX DP5000-series Telephone UG 11/08...

  • Page 48: Background Music

    To enable background music over your external paging speakers #492 Press an extension button + + n + , where n is the music source 1~15. To cancel background music over your external paging speakers #493 Spkr Press an extension button + Strata CIX DP5000-series Telephone UG 11/08...

  • Page 49: Call Forward

    Call Forward must be set prior to receiving the call. The following calls to your station can be forwarded: • Internal calls • Auto Attendant calls • Outside lines that ring only your station • Transferred internal or incoming line calls Strata CIX DP5000-series Telephone UG 11/08...

  • Page 50: Station Call Forward Categories

    DND mode or when you don't answer a call within a preset number of rings. • Call Forward Cancel – Cancels the set Call Forward feature. Notice that each category of Call Forward has a different code for canceling. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 51: Station Call Forward Procedures

    Note Table 15 on Page 107, (tone) refers to three short tones used as a confirmation tone and will play at that point in the sequence to confirm your input was accepted. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 52: Call Forward Examples

    = Call Forward Passcode for other telephone + = Outside Line Access Code 1 949 5553000 = 1 + Area Code + Telephone Number = Must press after entering an outside destination number = Ring time in seconds before Call Forwards Strata CIX DP5000-series Telephone UG 11/08...

  • Page 53: Call Park Orbits

    When a parked call recalls your telephone, the LCD shows the line or extension that is recalling and the orbit number. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 54: Call Pickup

    If these types of calls occur at the same time, the pickup priority is station-to- station and then Page calls in the order of occurrence. In some systems, this feature can be applied to pick up All Call Page exclusively. Strata CIX DP5000-series Telephone UG 11/08...
  • Page 55 • If more than one call is on hold, the call on the telephone’s lowest button number is picked up. • Ringing calls are picked up over held calls as a priority. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 56: Call Transfer

    3. Transfer with Camp On: If the station to which you want to transfer the call is busy, you may hang up and the transferred trunk or station will be camped on to the busy destination. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 57: Call Waiting

    . The existing call is placed on hold. The camped-on line rings your station (the Line LED flashes green - incoming call). This disconnects the current call and connects you to the transferred call. The extension or Line LED flashes green (in-use). Strata CIX DP5000-series Telephone UG 11/08...

  • Page 58: Caller Id

    When the Master of the conference hangs up, the control is automatically transferred to the first internal station added to the conference call. If no other internal stations are included in the conference call, the call will be disconnected. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 59: Adding Voice Mail To A Conference

    Now, all parties in the conference can listen to or record a message to this voice mailbox. Only the Master can control the VM with touchtones or Soft Keys. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 60: Supervising A Tandem Call

    You must be a conference master to perform the Add, Split and Drop features. The conference master is the person that initiates the conference call. If that person drops from the conference, the first person added to the conference becomes the conference master. Strata CIX DP5000-series Telephone UG 11/08...
  • Page 61 4. Press the blinking DN where the first caller/Conference was placed on hold. Cnf/Trn 5. Press twice to join all parties together. To Split from a conference 1. While in a conference call on a DP5000-series phone, press the (Split) soft SPLT key or Split button. 2. Press the...

  • Page 62: Direct Inward System Access (Disa)

    The original party is put on-hold. You can call a station even if the DSS LED shows busy (steady red). Release 2. Announce the call...or transfer the call by hanging up or pressing Note You can transfer the call to an idle or busy station. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 63: Do Not Disturb

    Success Tone). The LED lights steady red and DND mode is activated for that extension on your telephone. To deactivate DND Do Not Disturb #6092 Press (hear Success Tone). The LED lights goes out and DND mode is de-activated. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 64: Setting Dnd For Another Extension

    Press the specific button or + the Door Lock Number (see above table). The door unlocks for three~30 seconds (set in system programming). The Unlock Door LED is lit while the door is unlocked. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 65: Door Phone(S)

    (in-use) and you are connected to the door phone..or to pick up door phone calls ringing someone else’s telephone, press your #5#5 extension + + directory number of the ringing phone. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 66: Emergency Call

    If your telephone has this assignment, your line LED will flash green when someone makes a call. When you answer the call, you can listen in and participate in the conversation. See your System Administrator for more information on this feature. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 67: Emergency Ringdown

    Enter the Change Language access code + the Language Code (see below). : English date format – MM/DD (/YY) : British English – DD/MM (/YY) : French – DD/MM (/YY) : Spanish – DD/MM (/YY) Strata CIX DP5000-series Telephone UG 11/08...

  • Page 68: Message Waiting

    • If there is a + on the LCD, press the Soft Key to scroll through the messages sent to that extension. • To see who has sent you messages, or to retrieve the messages, press the flashing button. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 69: Turning On/Off Mw Led On Another Extension

    Spkr 2. Press or hang up to end the call. Method 2 1. Dial the extension that has the Message LED on. 2. Press Spkr 3. Press or hang up to release your telephone. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 70: Microphone Cut-Off

    When the feature is OFF, the LED is not lit and your microphone Microphn Cut-off works. The functions on Handsfree Answerback and speaker OCA calls for privacy. To turn the microphone ON/OFF Microphn Cut-off Press to toggle between ON/OFF. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 71: Off-Hook Call Announce

    You can toggle as often as you choose. If you do not want the first caller to hear your conversation with the second caller, cover the mouthpiece of your handset. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 72: Override Calls

    . A tone signal is heard at the DND station, indicating a call is coming in. On your station, the LCD shows the station number you have overridden. Your LCD displays DND OVR DENY, if the station you called denies DND Override. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 73: Executive Override

    3. Enter the COS Override Code (four digits). You hear dial tone. 4. Dial a telephone number. Note For security reasons, the override codes are only available on a selected basis. See your System Administrator. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 74: Privacy Override

    Page Zone number (01~08, depending on your telephone system). #5#36 To answer an External Page Zone, lift the handset off-hook, dial and enter the Page Zone number (01~08, depending on your telephone system). Strata CIX DP5000-series Telephone UG 11/08...

  • Page 75: All Call Page

    An Emergency Page overrides Group Pages or All Call Pages to telephone and external paging devices. To make an Emergency Page, lift the handset off-hook, dial To make an Emergency Page to a group, lift the handset off-hook, dial enter the Group number. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 76: Privacy

    Privacy on Line ...or press again to cancel the feature. The LED turns Off. Redial Use this button to redial the last number dialed from your telephone. Redial To redial the last number, press Strata CIX DP5000-series Telephone UG 11/08...

  • Page 77: Speed Dial

    Making a Call Using Speed Dial There are two ways to begin a Speed Dial Call. Spdial 1. Press on a DP5000-series digital telephone ...or press the button on any telephone. 2. Dial the Station or System Speed Dial Number. Station Speed Dial numbers occupy numbers 100~199.

  • Page 78: Storing A System/Station Speed Dial Number

    1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD). 2. Refer to Table 10 on page 63 to see how to enter into a speed dial phone number. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 79: Advanced Speed Dial Operation

    SD location. If SD 100 contains 40 digits, then 8 of those digits would be stored in SD 101. If you save other digits to SD101 they will over-write the eight digits automatically stored there. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 80: Storing Personal Speed Dial Names

    Personal SD directory 5859 (nine characters max). Notes You can enter • To store #, press alphanumeric characters • To store *, press from the dial pad (shown right and in Table 11). Strata CIX DP5000-series Telephone UG 11/08...
  • Page 81 7. Go off hook. The telephone exits User Programming Mode. 8. Test the Personal SD entry by pressing the Personal SD Soft Key. Look for the name in the entry and press the Soft Key associated with that name. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 82: Tone First / Voice First Signalling

    The ability to switch between the two is setup by the System Administrator. To change the signalling method while placing the call 1. Enter the extension number 2. Press to turn on Tone First Signaling. 3. Press to turn on Voice First Signaling. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 83: Tone/Pulse Dialing

    The Tone LED lights steady red and you are able to send touchtones with your dial pad. The feature is cancelled when the call is completed. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 84: Uniform Call Distribution

    The caller may hear the Music on Hold (MOH) or Ring Back Tone (RBT) depending on the configuration. If the call cannot be answered within the preconfigured time, the call is routed to an overflow destination. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 85: Login/Logout

    #6062 Logout - from Agent Station #6161 Login - Agent Station (DN) from another station #6162 Logout — Agent Station (DN) from another station where DN = the Directory number of the agent station. Strata CIX DP5000-series Telephone UG 11/08...
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  • Page 87: Chapter 4 - Adm/Dss Console

    ADM/DSS Console This chapter provides an overview of the optional units that can be connected to the DP5000-series telephones (except the Single line telephone). Add-on Modules The following Add-on modules provide additional buttons: • 10 Button LCD Module, up to two supported per telephone.

  • Page 88: Adm

    • A DSS LED will flash red while making a call and turn intermittently green once connected. • An outside Line LED is green when the outside line is in use by your extension. It is red if it is in use by another telephone user. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 89: Adding An Adm

    Please read the caution, if you are connecting the ADM with the telephone or moving the telephone with the ADM. CAUTION! Unplug the line cord from the DP5000-series telephone before attaching the ADM. Plugging the ADM cable in while the DP5000-series telephone is powered will damage or impair the functionality of the telephone, ADM or both.

  • Page 90: Dss Console

    A station call with a DSS button can be made on-hook or off-hook, and with Voice First or Tone signaling. After pressing the button, treat the call like any other station call made from a digital telephone. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 91: Transferring To An Idle Station

    When the called station answers the call, the DSS LED stays steady red, and the Line LED becomes steady red. 4. If the station does not answer before a period set in system programming, the call recalls your station. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 92: Call Transfer With Camp-On

    Call Transfer with Camp-on You can transfer a call to a busy station from either a DSS console or an ADM. Use the DSS to transfer the call, even though the DSS LED associated with the station you are “transferring to” is red. To transfer call to a busy station 1.

  • Page 93: Paging

    Night Transfer 1. Press 2. Press the desired Mode number: • Press for Day Mode (LED remains off). • Press for Day2 Mode (LED flashes red). • Press for Night Mode (LED is solid red). Strata CIX DP5000-series Telephone UG 11/08...
  • Page 94 This page is intentionally left blank.

  • Page 95: Recommended Headsets

    Headset and Handset Operation The DP5000-series telephone come standard with a built-in headset interface. Recommended Headsets For an extensive list of recommended and supported headsets please visit Toshiba's website at www.telecom.toshiba.com Important! If you experience any electrical interference when using a wireless headset, please follow headset manufacturer's recommendations or ensure the headset base unit is at least six inches from your telephone.

  • Page 96: Auto Or Carbon Setting

    2. Press and press 3. Press to toggle On/Off. Msg LED On: CARBON Msg LED Off: AUTO (default) Hold 4. Press to set the option. 5. Go off-hook, then on-hook to exit the program mode. Strata CIX DP5000-series Telephone UG 11/08...
  • Page 97 2. Press and press 3. Press to toggle On/Off. Msg LED On: Low Msg LED Off: Normal (default) Hold 4. Press to set the option. 5. Go off-hook, then on-hook to exit the program mode. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 98: Headset Transmit Level Adjustments

    Headset and Handset Operation Headset Transmit Level Adjustments Headset Transmit Level Adjustments To set the level of the Headset Transmitter for DP5000-series telephones Hold 1. Press (simultaneously). 2. Press 3. Set the headset transmit level using FB1, FB2 and FB3. For Single Line Telephone (SLT), use 1,2,3 and Msg.

  • Page 99: Handset Level Adjustments

    FB1, LED Off: DP5000 ECM handset (default) Hold 4. Press to set the option. 5. Go off-hook, then on-hook to exit the program mode. To adjust the Handset Transmit Level for DP5000-series telephones Hold 1. Press (simultaneously). Redial 2. Press 3.
  • Page 100 Headset and Handset Operation Handset Level Adjustments To adjust the Handset or Headset Receiver Level for DP5000-series telephones Hold 1. Press (simultaneously). Redial 2. Press 3. Set the level using the buttons shown in the table below. Handset / Headset Receiver Level...

  • Page 101: Chapter 6 - User Programming

    • Enter numbers in your personal Speed Dial list • Program One Touch and Programmable Feature Buttons • Register Call Forward assignments • Assign Message Waiting Keys • Assign the background music (BGM) source to be played over the telephone’s speaker Strata CIX DP5000-series Telephone UG 11/08...

  • Page 102: Programming Feature Buttons

    Programmable Feature Button or through an access code. User Programming enables users to customize these features: • Programmable Feature Buttons – The DP5000-series telephones have 10 or 20 Programmable Feature Buttons to which the user can assign any one of approximately 50 different features.

  • Page 103: Setting/Changing A Programmable Feature Button's Function

    Release Button On hold - Remote Retrieve On hold - Outside Line Retrieve Release/Answer On hold - Directed Extension Retrieve Split On hold and Incoming Speed Dial Incoming - Any External Call User Programming Mode Strata CIX DP5000-series Telephone UG 11/08...

  • Page 104: One Touch Buttons

    • Function buttons, except One Touch or a button. • Handset hooking (on-hook/off-hook) cannot be recorded. 4. Press the One Touch button to save the entry. We suggest labelling the One Touch button on your button strip. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 105: To Use A One Touch Button

    – code for All Call Page which allows the user to page the location of the orbited call. To Use a One Touch Button Press the One Touch button. Setting/Changing a Personal Speed Dial Code “Storing a System/Station Speed Dial Number” on page Strata CIX DP5000-series Telephone UG 11/08...

  • Page 106: Feature Codes

    Incoming - Directed Extension Pickup Ext. button + #5#36 Ext. button + + Page Zone No. (01~08) All Call Page, Group Page and/or External Page Pickup of page #5#5 + Ext. No. of another phone being paged. Strata CIX DP5000-series Telephone UG 11/08...
  • Page 107 LCD Language (Change) Ext. button + + Language No. LCR (Outgoing Call) Ext. button + Message Waiting (MW) #409 Manually turn off MW LED Ext. button + #408 Retrieve a received MW Ext. button + Strata CIX DP5000-series Telephone UG 11/08...
  • Page 108 Emergency Page - Individual Group Ext. button + Emergency Page - All Groups Ext. button + #5#36 + Page Zone No. (01~08) Answer for External Group Page Ext. button + Repeat Last Number Dialed Ext. butt Strata CIX DP5000-series Telephone UG 11/08...
  • Page 109 Table 10 on page 63 to see how to enter into a speed dial number. 4. If your telephone does not have a Spdial button, press the * button, then dial the three digit Speed dial number (nnn). Strata CIX DP5000-series Telephone UG 11/08...
  • Page 110 This page is intentionally left blank.

  • Page 111: Chapter 7 - Administrator Programming

    • LM Key Label – button names on the Add-on module key strip The Admin telephone mode allows speed dial names to be programmed, but the actual speed dial numbers are programmed using the speed dial programming procedures described in the User Guide. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 112: Administrator Mode

    4. Enter the Phone Name that corresponds with that DN ID. Hold 5. Press to register the name and move on to the next Phone name entry. RTRN 6. Press softkey. 7. Repeat steps 1~4 to program additional names. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 113: Door Name

    5. Enter the Speed Dial name/label. Hold 6. Press to save your changes 7. Repeat steps 4~6 to label additional Speed Dials. Phone Key Label and LM Key Label Chapter 4 – ADM/DSS Console. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 114: Station Sd/ Name

    4. Enter the ILG number whose name you wish to change (001~128), if you enter 001 display will show ILG 001 5. Enter the name/label for the ILG. Hold 6. Press to save your changes. 7. Repeat steps 4~6 to change addition ILG names. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 115: System Features

    3. Press , confirmation tone is heard. 4. Enter the new DISA security code + , confirmation tone is heard and display shows Data Programmed. 5. Lift handset off-hook and on-hook to end session. Strata CIX DP5000-series Telephone UG 11/08...
  • Page 116 6. Lift handset off-hook and on-hook to end session. Note The DISA Security Access Code needs to be defined in the Strata CIX by the System Administrator through eManager as it is not set in the default database. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 117: Date And Time Setting

    H=hour, M=minute and S=seconds. Use leading zeros: 060530 = 6:05AM and 30 seconds; 143045 = 2:30PM and 45 seconds. Redial 3. Press You hear a confirmation tone. Spkr 4. Press The telephone returns to the idle mode. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 118: Telephone Programming Mode

    1. Press (simultaneously). Mode 2. Press soft key. 3. Press button. Hold 4. Press Vol s 5. Press button. 6. Press Hold 7. Press 8. Go off-hook, then on-hook to exit the program mode. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 119: Call Waiting And Camp-On Ring Tone Over Handset/Headset Option

    Call Waiting and Camp-on Tones can be sent, as an option, to the telephone handset or headset, in addition to the speaker. Follow these steps to turn handset/headset Call Waiting and Camp-on tone On/Off for a DP5000-series telephone. The default is Off.

  • Page 120: Dkt2000 Mode On/Off

    DKT2000 Mode On/Off Before a cordless telephone (DKT2204-CT or DKT2304-CT) can share a digital station port with a DP5000-series telephone set, the port must be programmed into 2000 mode. If the mode is not changed to 2000-mode, the DP5000 phone will not work and the display will be blank.

  • Page 121: Single Line Telephone

    Administrator Programming Single Line Telephone Single Line Telephone The Single Line Telephone is the smallest telephone set in the DP5000-series family. This telephone has some variations on button functionality compared to the other DP5000-series telephones. These differences are detailed here.

  • Page 122: Redial / Feature Button Activation / Deactivation

    5. Go off-hook, then on-hook to exit the program mode. Note Please see your System Administrator to have Features assigned to the Flex or Msg buttons, this will be done through eManager. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 123: Appendix A - References Call Forward

    #6041 Busy No Answer to Press ext. button + + outside line access code + dest. telephone outside telephone no. no. + + timer ( ) (tone) #6051 Cancel Press ext. button + (tone) Strata CIX DP5000-series Telephone UG 11/08...
  • Page 124 Press ext. button + (tone) + dial the other telephone’s ext. no. + Busy to outside enter other telephone’s Call Forward pass code + + outside line access telephone no. code + dest. telephone no. + (tone) Strata CIX DP5000-series Telephone UG 11/08...
  • Page 125 (tone) + dial the other telephone’s ext. no. + No Answer to outside enter other telephone’s Call Forward pass code + (tone) + outside line telephone no. access code + dest. telephone no. + (tone) + timer ( ) (tone) Strata CIX DP5000-series Telephone UG 11/08...
  • Page 126 Your telephone must be enabled in programming to have the ability to change pass codes. #670 Press ext. button + (tone) + dial the dest. ext. no. (tone) + old pass Change Pass Code code + # (tone) + new pass code (tone) + Strata CIX DP5000-series Telephone UG 11/08...

  • Page 127: Soft Keys

    STA. to dial a station number after you press this key. TALK Makes a voice announcement to a called station that is ringing. TRNS Initiates or completes a Transfer while on an outside call. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 128: Button Labels

    Call Pickup – Press to initiate a ringing Directed Call Pickup of outside line, extension, Pickup and page calls. Do Not Do Not Disturb – Press to lock your station in or out of the Do not Disturb mode. Disturb Strata CIX DP5000-series Telephone UG 11/08...
  • Page 129 Pause/Resume — Press to pause or resume recording a conversation to a voice PS/RES mailbox or when playing back the recording. Record Record to Voice Mail — Press to record current conversation to voice mailbox. Strata CIX DP5000-series Telephone UG 11/08...
  • Page 130 User Feature Code 1 2 3 9 10 11 12 Default Name Label Rename Unused Ext. Prime DN E x t XXXXX (CLID) Secondary/ Ext. Phantom E x t XXXXX DN Key (Caller ID) Strata CIX DP5000-series Telephone UG 11/08...
  • Page 131 APP Key A P P Application 900XX #00-#89 Application Start - A C D ACD LogIn Application Application Start - Unavailabl U n A V Application Application Start - A C D WorkUnit Application Strata CIX DP5000-series Telephone UG 11/08...
  • Page 132 Application Start - A C D ACD Join Application Application Start - A C D Application Monitor Application Start - A C D ACD Shift Application Application Start - A C D Application Status Strata CIX DP5000-series Telephone UG 11/08...

  • Page 133: Appendix B - Hardware Connections

    Hardware Connections DP5000-Series Telephone Tilt Angles The DP5000-series telephones, except the Single Line Telephone have three tilt positions built into the base. There is also a tilt stand extension that adds an additional 20 degrees of tilt. When the telephone is sitting on a desk or table there are a total of six different angles of tilt available.
  • Page 134 Hardware Connections DP5000-Series Telephone Tilt Angles DP5000-Series Desk-top Tilt Angle With Tilt-Stand Extension -10° Tilt 0° (no) Tilt DP5000-Series Wall Mount Angles Strata CIX DP5000-series Telephone UG 11/08...

  • Page 135: Wiring

    Wiring The connectors on the DP5000-series telephones are identified with icons. The connector icons and their meaning are shown below. Connectors Ext. Speaker Line Cord Headset Handset (To CIX System) Speaker (BESCB) Cable Clips Headset Cord Handset Cord AMD Cord The DP5000-series telephones include the special long-tail handset cords required to fit the new tilt bases.
  • Page 136 Wiring When the tilt stand extension is used, simply remove the line cord from under the rear cable clip. This will allow the tilt stand extension to deploy without strain on the line cord. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 137: Appendix C - Centrex Application

    See your Centrex or PBX operations manual for specific details. Ringing Repeat The distinctive ring patterns available in your Centrex system are automatically repeated with your digital telephone, enabling you to answer appropriately for either outside, inside or callback calls. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 138: Delayed Ringing

    Delayed Ringing Delayed Ringing Outside line or Centrex line(s) can be programmed for a 12-second and/or 24-second ring delay at stations to permit alternate answering conditions. Answer the line when your telephone is ringing. Strata CIX DP5000-series Telephone UG 11/08...

  • Page 139: Index

    87, override, callback, station, callback cancel, 87, system, hold, call hold, line selection, calling, automatic hold, call park, orbits, call pickup, 38, 87, background music (BGM), 32, 87, Strata CIX DP5000-series Telephone UG 11/08...
  • Page 140 87, buttons, flexible button, DISA, flexible buttons security code, 91, codes, distinctive ringing, flexible directory numbering, DKT2000 mode on/off, forced account codes (verified/non- DNIS name, verified), do not disturb, 47, override, door lock, Strata CIX DP5000-series Telephone UG 11/08...
  • Page 141 38, access codes, 87, making a call, park, message waiting, 52, park in orbit, message waiting light park in orbit, on another telephone, Strata CIX DP5000-series Telephone UG 11/08...
  • Page 142 7, 61, volume control, 25, access codes, 62, 87, voluntary account codes (verified/non- names, verified), personal, station, system, speed dial (DADM or DSS), Spkr button, answering, split, start application, station speed dial/name, Strata CIX DP5000-series Telephone UG 11/08...

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