Call Hold - Toshiba PERCEPTION 4000 User Manual

PERCEPTION 4000
To Place a Call on Hard Hold:
1. Inform the connected party
that he/she is being placed on
hold.
2. Press the HOLD key.
To Place a Call on Exclusive
Hold:
1. Inform the connected party
that he/she is being placed on
hold.
2. Press the HOLD key twice.
To Retrieve a Call on
Hard/Exclusive Hold:
1. Press the line appearance key
on which the call is being held.
4-12
will be immediately forwarded to the Call Forward—Busy/No
Answer destination. Calls to "no answer" lines will be treated as
noted under "Call Forward—No Answer."

CALL HOLD

You can place a current call on hold in order to place a call on another
line, or while waiting for a specific answering party. By using your
telephone's Hold key, you can perform either a "hard hold" or an
"exclusive hold." Hard Hold allows a held call to be retrieved by any
station containing an appearance of the line on which the call is held.
Exclusive Hold restricts call retrieval to the station initiating the hold.
Parties on hold will hear either Music-on-Hold or quiet tone, depending
on your system's configuration.
The LED associated with the line appearance on which the call is held,
will flash red. Other stations with this same line appearance will also
indicate the held call through a flashing red LED.
If a held call is not retrieved within a predetermined time period, the call
will recall your station on the line on which it was held.
The LED associated with the line appearance on which the call is held,
will flash red. Other stations with this same line appearance will indicate
that the line is in use, through a solid red LED.
If a held call is not retrieved within a predetermined time period, the call
will recall your station on the line on which it was held.
The key's LED will light solid red.
FEATURE OPERATION