HP 1200 series Basic Manual page 55

Issue
I am having problems
connecting to another fax
machine
Chapter 7—Troubleshoot your unit
What You Should Do
• Did you dial the number correctly? Verify that the
number you have is correct and that you entered it
correctly. For example, you might need to dial a 9
to access an outside phone line.
• Is the HP Fax connected to the phone system
correctly? Check that the phone cord is firmly
connected to the port on the phone/fax line
connector. For more information, see "Check for
dial tone."
• Is the telephone wall-outlet working properly? Try
connecting a working telephone and phone cord
into the wall outlet you are using for the HP Fax. If
the phone does not work, call your local phone
company for service. If the phone does work, try
reconnecting the HP Fax to the telephone outlet
using a different phone cord.
• Do you have a noisy phone-line connection? If the
failure was due to noise on the phone line, you may
be able to connect when you try again.
• Do you have extension phones or other equipment
on the same phone line as the HP Fax? Make sure
that extension phones are not off the hook.
Disconnect other phone equipment and try to send
the fax again.
• Is something wrong with the receiving fax
machine? Check with the recipient. The receiving
fax machine may have a problem.
• Are you using an Integrated Services Digital
Network (ISDN) service? The HP Fax is a Group 3
fax machine. It is not designed for direct
connection to an ISDN service. You can use the
HP Fax with an ISDN service by connecting it to an
analog telephone port (also called an R-interface)
on an ISDN terminal adapter.
HP Fax 1200 Series
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