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HP 1240 Series User Manual

Hewlett-packard fax machine user guide.
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   Summary of Contents for HP 1240 Series

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    1240 series user guide...

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    1240 series...

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    Publication number: Q5621-90108 First edition: January 2004 notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 5: Table Of Contents

    ......7 open and close the hp fax....... . . 7 open and close the paper tray .

  • Page 6: Table Of Contents

    ......52 change default copy settings ......52 hp fax 1240 series...

  • Page 7: Table Of Contents

    ........61 maintain your hp fax ....... . 63 clean the glass .

  • Page 8: Table Of Contents

    Internet ....125 hp customer support ........125 call in the U.S.

  • Page 9: Table Of Contents

    ........129 returning your hp fax for service ......130 hewlett-packard limited global warranty statement .

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    1240 series...

  • Page 11: Get Started, Get Help, Hp Fax Overview

    The website also provides answers to frequently-asked questions. hp fax overview Your HP Fax is ready to use whenever you are. Tasks such as sending a fax or making a copy of a document or photo can be accomplished quickly and easily from the front panel of your HP Fax.

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    1 the hp fax at a glance feature purpose Automatic document feeder tray Automatic document feeder Document guides Front panel Print-carriage access door Paper tray Paper tray extender Paper guides Document catcher Document catcher extender Handset hp fax 1240 series...

  • Page 13: Front Panel Overview

    feature purpose Power connector 1-LINE port 2-EXT port Handset port Rear cleanout door Rear cleanout door access tab front panel overview feature purpose Answer Mode: Switch between four answer settings, Fax mode (Fax), Telephone (Tel) mode, Fax and Telephone (FaxTel) mode, and Answering Machine (AnswerMachine) mode.

  • Page 14

    Use the Speed Dial button, the arrows, or the keypad numbers on the front panel to navigate to a speed dial fax number. Status Light: Indicates whether the HP Fax is on, off, or busy. Attention Light: Indicates an error condition.

  • Page 15: Menu Overview

    The following provides a quick reference to top-level menus that appear on the HP Fax front panel display. Phone Number * Resolution Lighter/Darker How to Fax Set New Defaults 1: Print Report 2: Speed Dial Setup 3: Basic Fax Setup...

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  • Page 17: Load Paper And Load Originals, Open And Close The Hp Fax

    The HP Fax 1240 Series allows you to load different types and sizes of paper in your HP Fax, including letter, and photo papers. You can also change settings for paper types and paper sizes to get the highest quality copies from your HP Fax.

  • Page 18: Open And Close The Paper Tray

    2 open and close the paper tray The paper tray must be open with paper loaded for the HP Fax to print, copy, and receive faxes. Open the paper tray door. Unfold the paper tray. Only unfold the paper tray extender if you are using Draft or Fast mode and paper is overshooting the paper tray.

  • Page 19: Papers

    The document catcher must be closed before the document feeder tray can be closed. papers You can use several types and sizes of paper in your HP Fax. Review the following recommendations to get the best quality. Whenever you change paper types or sizes, remember to change those settings.

  • Page 20: Recommended Papers, Papers To Avoid

    These are the types and sizes of papers recommended for copying paper types If you want the best print quality, we recommend HP Papers. Using paper that is too thin, paper that has a slick texture, or paper that stretches easily can cause paper jams.

  • Page 21: Load Paper, Load Papers

    Extreme changes in temperature and humidity might result in curled media that does not work well in the HP Fax if the media is not stored properly. Open the paper tray door and unfold the paper tray. See the paper tray If it is open, fold up the document catcher.

  • Page 22: Load Other Types Of Paper In The Paper Tray, Set The Paper Type

    • HP Premium Inkjet Transparency Film: Insert the film so that the white transparency strip (with arrows and the HP logo) is on top and goes into the paper tray first. • HP Greeting Card Paper, HP Glossy Greeting Card...

  • Page 23: Set The Paper Type, Set The Paper Size, Paper Size Setting For Copying

    1 Not all photo papers are compatible. set the paper type The following procedure describes how to set the paper type for the Copy option on your HP Fax. Select the Paper Type setting that matches the paper or transparency film you are using. Copy Press the Press ! until the appropriate paper type appears.

  • Page 24: Paper Size Setting For Receiving A Fax, Avoid Jams

    Make sure the paper guides do not bend the media. • Do not force media too far forward in the paper tray. • Use paper types that are recommended for your HP Fax. hp fax 1240 series...

  • Page 25: Load Originals

    You can copy or fax an original by placing it in the document feeder tray. The following procedure describes how to load originals into the HP Fax automatic document feeder. Note: The document feeder tray holds a maximum of 20 sheets of paper.

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  • Page 27: Use The Fax Features

    Using your HP Fax, you can send and receive faxes, including color faxes. You can set up speed dials to send faxes quickly and easily to frequently used numbers. From the front panel, you can set a number of fax options, such as resolution.

  • Page 28: Enable Fax Confirmation, Send A Fax

    If you need printed confirmation that your faxes are successfully sent, follow these instructions before sending any faxes. The default fax confirmation setting is Every Error. This means that your HP Fax prints a report only if there is a problem with sending or receiving a fax. A confirmation message indicating whether an item was successfully sent appears briefly on the front panel display after each transaction.

  • Page 29: Send A Basic Fax, Send A Color Original Or Photo Fax

    You can fax a color original or photo from your HP Fax. If your HP Fax determines that the recipient’s fax machine only supports black-and-white faxes, the HP Fax sends the fax in black and white.

  • Page 30: Send A Fax Using Speed Dials, Send A Fax Using Redial, Schedule A Fax

    If a number is busy or not answering, the HP Fax follows the settings for Busy Redial and No Answer Redial. If a connection cannot be made, the next number in the group speed dial list is dialed and an error report is generated for your information.

  • Page 31: Cancel A Scheduled Fax, Send A Fax From Memory

    This feature is useful if the fax number you are trying to reach is busy. The HP Fax scans the originals into memory, and sends them once it is able to connect. You can immediately remove the originals from the HP Fax once the pages are scanned.

  • Page 32: Send A Fax Using Monitor Dialing

    If you press Start Color, the fax is sent in black and white and a message appears on the display. The HP Fax scans the originals into memory and sends them when the receiving fax machine is available. to send a fax from memory using the fax button Load your original face down and top first in the document feeder tray.

  • Page 33: Send A Fax Manually From A Telephone

    HP Fax. Note: The extension phone must be connected to the “2-EXT” port on the back of the HP Fax. For information on setting up your HP Fax with your phone, see to send a fax manually using the handset Load your original face down and top first in the document feeder tray.

  • Page 34: Set The Answer Mode

    You can change the Answer Mode to receive faxes manually or automatically, based on the types of equipment and services (if any) share the same phone line with your HP Fax. This section explains the various ways of answering fax calls.

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    See answering on page 27. If the call is a fax call, the HP Fax will receive the fax. If the call is a voice call, the HP Fax will create a special ring to indicate it is a voice call. You will need to answer the incoming voice call using the handset.

  • Page 36

    AnswerMachine The HP Fax will not automatically answer calls. Instead, the answering machine will answer the call and the HP Fax will monitor the line. If fax tones are detected, the HP Fax will receive the fax. Otherwise, the answering machine will record the incoming message.

  • Page 37: Receive A Fax, Set The Number Of Rings Before Answering

    • poll to receive a fax set the number of rings before answering You can specify how many rings should occur before your HP Fax automatically answers the phone. The default is 2 rings (varies by country/region). Note: This setting applies only if you set the Answer Mode to Fax or FaxTel.

  • Page 38: Receive A Fax Manually Using The Handset, Receive A Fax Manually From A Phone

    If your phone is plugged into the back of the HP Fax and you hear fax tones from a sending fax machine, press – If your phone is not plugged into the back of the HP Fax (but is on the same phone line) and you hear fax tones from a sending fax machine, press 1 2 3 –...

  • Page 39: Receive A Fax Manually From The Front Panel, Poll To Receive A Fax

    The HP Fax receives the fax. poll to receive a fax Polling allows your HP Fax to ask another fax machine to send a fax that it has in its queue. When you use the Poll to Receive feature, the HP Fax calls the designated fax machine and requests the fax from it.

  • Page 40: Use The Handset, Answer Incoming Calls Using The Handset, Make Phone Calls Using The Handset

    If the HP Fax is sending or receiving fax data, you will not be able to use the handset for phone calls. If you pick up the handset during faxing, you will not hear a dial tone. Wait for the HP Fax to finish sending or receiving the fax before using the handset.

  • Page 41: Receive Faxes Using The Handset, Send Faxes Using The Handset, Adjust The Handset Volume

    Note: In Hungary, the subscriber identification code (fax header) can be set or changed only by authorized personnel. For more information, contact your authorized HP dealer. Press Setup. Press 3, then press 2. This selects Basic Fax Setup and then selects Fax Header.

  • Page 42: Enter Text, Enter A Phone Number

    !. Tip: The cursor will automatically advance to the right after two seconds. • To enter a three-second pause, press Redial/Pause. Space (#) or !. Symbols (*) repeatedly to scroll to store your entries. hp fax 1240 series...

  • Page 43: Print Reports, Generate Reports Automatically

    HP Fax. By default, your HP Fax is set to print a report only if there is a problem with sending or receiving a fax. A confirmation message that indicates whether a fax was successfully sent appears briefly on the front panel display after each transaction.

  • Page 44

    If you select Send Only, you will also receive error reports if there is any kind of error generated. Press to select a report. Automatic Reports Setup Every Error Send Error Receive Error Every Fax Send Only Error: prints whenever there is a receiving error. hp fax 1240 series...

  • Page 45: Generate Reports Manually

    You can manually generate reports about your HP Fax, such as the status of the last fax you sent, a list of programmed speed-dial entries, or a Self-Test Report for diagnostic purposes. Press Setup, then press 1.

  • Page 46: Set Up Speed Dialing, Create Individual Speed-dial Entries

    20. on page 36 on page 37 on page 37 on page 38 enter text appears, press (Yes), if you want to set up another 2 (No) to exit. on page 32. hp fax 1240 series...

  • Page 47: Add Group Speed-dial Entries, Update Speed-dial Entries

    add group speed-dial entries This feature allows you create groups of up to 50 individual speed-dial entries so that you can send black-and-white faxes to specific groups of people with one speed-dial button. Note: You can only send black-and-white faxes to groups; color faxes and Very Fine resolution are not supported for group faxing.

  • Page 48: Delete Speed-dial Entries, Change Fax Resolution And Lighter/darker Settings, Change The Fax Resolution

    The Fax Resolution setting affects the transmission speed and quality of faxed black-and-white documents. The HP Fax only sends faxes at the highest resolution supported by the receiving fax machine. You can only change the fax...

  • Page 49: Change Lighter/darker Setting

    resolution for faxes that you are sending in black and white. All color faxes will be sent using Fine resolution. The following Fax Resolution settings are available: • Fine: this is the default setting. It provides high-quality text suitable for faxing most documents.

  • Page 50: Set New Defaults

    Press again until display. Press ! to select Yes. Press Start Black The HP Fax uses the new default setting to send your fax. Lighter/Darker appears in the top line of the display. Start Color. load originals on page 15.

  • Page 51: Set Fax Options, Set The Date And Time

    There are numerous fax options that you can set, such as controlling whether the HP Fax redials a busy number automatically. When you make changes to the following options, the new setting becomes the default. Review this section for information on changing fax options.

  • Page 52: Set The Paper Size For Received Faxes, Set Tone Or Pulse Dialing

    Press OK. adjust the ring volume The HP Fax provides four levels for adjusting how loud it will ring when there is an incoming fax or phone call. You can select Off, Low, Medium, or High. The default setting is Medium.

  • Page 53: Adjust The Phone Line Monitor Volume, Forward Faxes To Another Number

    Use the Fax Forwarding feature to forward your received faxes to another fax number. During the period you have Fax Forwarding enabled, your HP Fax will not print received faxes. If a color fax is received, it will be forwarded in black- and-white.

  • Page 54: Change The Answer Ring Pattern (distinctive Ringing), Redial A Busy Or Unanswered Number Automatically

    If you connect your HP Fax to a line with distinctive ringing, have your telephone company assign one ring pattern to voice calls and another to fax calls. We recommend that you request double or triple rings for a fax number.

  • Page 55: Set Automatic Reduction For Incoming Faxes

    Press OK. set automatic reduction for incoming faxes This setting determines what your HP Fax does if it receives a fax that is too large for the default paper size. With this setting on (the default), the image is reduced so that it fits on one page, if possible.

  • Page 56: Use Error Correction Mode, Set The Fax Speed

    Press OK. set the fax speed You can set the fax speed used to communicate between your HP Fax and other fax machines when sending and receiving faxes. The default fax speed is Fast. In certain environments, setting the fax speed to a slower speed might be required.

  • Page 57: Use Caller Id, Block Junk Fax Numbers

    Caller ID service, contact your phone company. In addition to viewing the numbers or names of callers, you can also block numbers so that the HP Fax will not receive faxes from those numbers. For more information on blocking numbers, see Press Setup.

  • Page 58: Set Backup Fax Reception

    If the memory becomes full, the HP Fax overwrites the oldest, printed faxes. All unprinted faxes will remain in memory until they are printed or deleted. When the memory becomes full of unprinted faxes, the HP Fax will not receive any more fax calls until the unprinted faxes are printed. To delete all faxes in memory, including the unprinted faxes, unplug your HP Fax.

  • Page 59: Set The Country And Language, Reprint The Faxes In Memory, Stop Faxing

    Any time the HP Fax begins printing a fax you do not need, press Cancel to stop it from printing. The HP Fax begins printing the next fax in memory.

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  • Page 61: Use The Copy Features, Overview, Use The Copy Features From The Front Panel

    The HP Fax enables you to produce high-quality color and black-and-white copies on plain paper, photo paper, and transparencies. You can enlarge or reduce the size of an original to fit a specific paper size and adjust the copy’s darkness.

  • Page 62: Increase Copy Speed Or Quality, Change Default Copy Settings

    4 increase copy speed or quality The HP Fax provides three options that affect copy speed and quality. • Normal: delivers high-quality output and is the recommended setting for most of your copying. Normal copies faster than Best. •...

  • Page 63: Copy A Two-page Black-and-white Document

    You can use the HP Fax to copy a single- or multiple-page document in color or black and white. In this example, the HP Fax is used to copy a two-page black- and-white original.

  • Page 64: Make Multiple Copies Of The Same Original, Copy A Washed-out Original

    Press If you are copying a stack of originals in the document feeder tray, the HP Fax makes multiple copies of a single page before copying the next page. You will need to sort and staple the copies yourself. copy a washed-out original Use Lighter/Darker to adjust the lightness and darkness of the copies you make.

  • Page 65: Reduce Or Enlarge, Copy A Legal-size Document Onto Letter Paper

    reduce or enlarge Load your original face down and top first in the document feeder tray. For more information, see Position the original in the center of the document feeder tray and move the paper guides next to it. Load letter, A4, or legal paper in the paper tray. Copy Press the Press ! until...

  • Page 66

    Press ! until Press Start Black The HP Fax reduces the size of your original to fit within the printable area of the letter paper, as shown below. copy a full page Load the document face down and top first in the document feeder tray.

  • Page 67: Copy A Document That Has Been Faxed Several Times

    The HP Fax slightly reduces the size of your original to fit within the printable area of the letter or A4 paper, as shown below. copy a document that has been faxed several times The Enhancements feature automatically adjusts the quality of text documents by sharpening edges of black text or photographs by enhancing light colors that might otherwise appear white.

  • Page 68: Enhance Light Areas Of Your Copy

    Color Intensity Set New Defaults Press ! until Start Color Press load originals until Enhancements appears in the top line of the display. Copy Menu Photo appears. Start Black. on page 15. Enhancements Text Photo Mixed None hp fax 1240 series...

  • Page 69: Enhance The Colors Of Your Original, Stop Copying

    You can also press " to make the image more pale. Start Color Press stop copying To stop copying, press The HP Fax immediately stops printing and releases the paper. user guide load originals on page 15. Color Intensity until appears in the top line of the display.

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  • Page 71: Order Supplies, Order Media, Order Print Cartridges, Order Other Supplies

    You can order print cartridges, recommended types of HP paper, and HP Fax accessories online from the HP website. This section contains the following topics: • order media • order print cartridges • order other supplies order media...

  • Page 72

    Asia Pacific Australia New Zealand South Africa U.S. and Canada number for ordering 65 272 5300 61 3 8877 8000 0800 441 147 +27 (0)11 8061030 1-800-HP-INVENT (1-800-474-6836) hp fax 1240 series...

  • Page 73: Maintain Your Hp Fax, Clean The Glass

    Dirty glass from dust, smudges, hair, and so on slows down performance and affects the accuracy of your copies. Turn off the HP Fax, unplug the power cord, and raise the scanner lid. Note: Print all faxes that are in memory before unplugging the power cord.

  • Page 74: Clean The White Strip

    Turn off the device, unplug the power cord, and raise the scanner lid. Note: Print all faxes that are in memory before unplugging the power cord. Faxes in memory will be lost when the power cord is unplugged. See reprint the faxes in memory on page 49. hp fax 1240 series...

  • Page 75: Clean The Exterior, Work With Print Cartridges, Print Cartridge Information

    To ensure the best print quality from your HP Fax, you will need to perform some simple maintenance procedures and, when prompted by a front panel message, replace the print cartridges.

  • Page 76: Print A Self-test Report

    The HP Fax is designed to prevent nozzles from drying out under normal use. • Turn off the HP Fax from the front panel and not from a power strip. • Clean the print cartridges when you notice a significant decrease in print quality or when the print cartridges have not been used for a long time.

  • Page 77: Handle The Print Cartridges, Replace The Print Cartridges

    For information on ordering replacement print cartridges, see cartridges on page 61. user guide on page 67. clean the print cartridge contacts on page 70 and maintain your hp fax replace the clean the print Gold-colored contacts Plastic tape with pink pull tab...

  • Page 78

    6 Turn on the HP Fax, and then lift open the print-carriage access door. The print carriage moves into view. After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of its slot.

  • Page 79

    Once you have removed the plastic tape, install the print cartridge immediately to prevent the ink from drying in the nozzles. Hold the black print cartridge with the HP label on top. Slide the print cartridge at a slight angle up into the right side of the print carriage.

  • Page 80: Align The Print Cartridges, Clean The Print Cartridges

    6 align the print cartridges The HP Fax prompts you to align print cartridges every time you install or replace a print cartridge. You can also align the print cartridges at any time from the front panel. Aligning the print cartridges ensures high-quality output.

  • Page 81: Clean The Print Cartridge Contacts

    Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the HP Fax. Turn the HP Fax on and open the print-carriage access door. After the carriage stops moving, unplug the power cord from the back of the HP Fax.

  • Page 82: Replace The Telephone Cord, Restore Factory Defaults

    Place the print cartridge back into the carriage. Repeat if necessary for the other print cartridge. Close the print-carriage access door and plug in the HP Fax. replace the telephone cord In some countries/regions you must use a special telephone cord to connect your device to the telephone system.

  • Page 83: Set The Scroll Speed, Set The Prompt Delay Time

    This selects Preferences and then selects Set Prompt Delay Time. 1:Set Scroll Speed 2:Set Prompt Delay Time 3:Set Language & Country/Region Press ! until the delay time appears, then press OK. user guide Preferences Menu Preferences Menu maintain your hp fax...

  • Page 84: Set The Language And Country/region, Self-maintenance Sounds

    6 set the language and country/region Normally the language and country/region for your HP Fax is set when you first set up your device. However, you can change it at any time. Press Setup. Press 6, then press 3.

  • Page 85: Fax Setup

    Please keep your Setup Poster for later use. In this section, you will learn how to set up your HP Fax so that faxing works successfully with any equipment and services you might already have on the same telephone line as your HP Fax.

  • Page 86: Faxing From A Dsl Line

    If you have a digital subscriber line (DSL) service through your phone company, use the instructions in this section to connect a DSL filter between the telephone wall jack and your HP Fax. This filter removes the digital signal that would block your HP Fax from communicating properly with the telephone line.

  • Page 87: Faxing With A Pbx Phone System Or An Isdn Line

    If you are using either a PBX or an ISDN converter, make sure the HP Fax is connected to the port that is designated for fax and phone use.

  • Page 88: How To Choose The Right Fax Setup For Your Office

    HP Fax, and you might also need to change some fax settings before you can fax successfully. To determine the best way to set up the HP Fax in your office, first read through the questions in this section and record your answers. Next, refer to the table in the following section and choose the recommended setup case based on your answers.

  • Page 89

    Do you have a PC modem on the same telephone line as your HP Fax? Yes, I have a PC modem. Here is how to determine if you have a PC modem. If you answer “Yes” to any of the following questions, you are using a PC modem: –...

  • Page 90: Select Your Fax Setup Case From This Table

    Now that you have answered all of the questions about the equipment and services that share the phone line with your HP Fax, you are ready to choose the best setup case for your office.

  • Page 91: Case A: Separate Fax Line (no Voice Calls Received)

    A: separate fax line (no voice calls received) If you have a separate fax line on which you receive no voice calls, and you have no other equipment connected on this phone line, connect your HP Fax as described in this section.

  • Page 92: Case B: Faxing With A Distinctive Ring Service On The Same Line

    Your HP Fax is factory-set to answer all ring patterns. If you do not set the correct ring pattern assigned by the phone company to your fax number, your HP Fax might answer both voice calls and fax calls or it might not answer at all.

  • Page 93: Case C: Shared Voice/fax Line, How Your Hp Fax Will Answer Fax Calls

    Answer setting. If the call is a fax call, the HP Fax will receive the fax. If the call is a voice call, the HP Fax will create a special ring to indicate it is a voice call. You will need to answer the incoming voice call using the handset.

  • Page 94: Case D: Fax Line Shared With Pc Modem (no Voice Calls Received)

    Note: Since your PC modem shares the telephone line with your HP Fax, you will not be able to use both your PC modem and your HP Fax simultaneously. For example, while you are sending and receiving faxes, you will not be able to e-mail or access the Internet.

  • Page 95: How Your Hp Fax Will Answer Fax Calls

    E: shared voice/fax line with PC modem If you receive both voice calls and fax calls at the same phone number, and you also have a PC modem connected on this phone line, connect your HP Fax as described in this section.

  • Page 96: Case F: Shared Voice/fax Line With Answering Machine

    Answer setting. If the call is a fax call, the HP Fax will receive the fax. If the call is a voice call, the HP Fax will create a special ring to indicate it is a voice call. You will need to answer the incoming voice call using the handset.

  • Page 97

    HP Fax. Using the phone cord supplied in the box with your HP Fax, connect one end to your telephone wall jack, then connect the other end to the port labeled “1-LINE”...

  • Page 98: Case G: Shared Voice/fax Line With Pc Modem And Answering Machine

    Note: Since your PC modem shares the telephone line with your HP Fax, you will not be able to use both your PC modem and your HP Fax simultaneously. For example, while you are sending and receiving faxes, you will not be able to send e-mail or access the Internet.

  • Page 99

    Using the phone cord supplied in the box with your HP Fax, connect one end to your telephone wall jack, then connect the other end to the port labeled “1-LINE” on the back of your HP Fax. Caution! If you do not use the supplied cord to connect from the telephone wall jack to your HP Fax, you probably will not be able to fax successfully.

  • Page 100: Case H: Shared Voice/fax Line With Voice Mail, How To Answer Fax Calls Manually

    HP Fax Using the phone cord supplied in the box with your HP Fax, connect one end to your telephone wall jack, then connect the other end to the port labeled “1-LINE” on the back of your HP Fax.

  • Page 101: Case I: Shared Voice/fax Line With Pc Modem And Voice Mail

    Note: Since your PC modem shares the telephone line with your HP Fax, you will not be able to use both your PC modem and your HP Fax simultaneously. For example, while you are sending and receiving faxes, you will not be able to e-mail or access the Internet.

  • Page 102: How To Answer Fax Calls Manually

    You must be available to respond in person to incoming fax calls, or your HP Fax cannot receive faxes. For information about how to receive fax calls manually from your attached phone and from an extension phone, see...

  • Page 103: Troubleshooting Information, Status Lights

    You can use this information to troubleshoot the occasional problems you might encounter while using your HP Fax. The HP Fax alerts you to problems by blinking the Attention light (shaped like !). When you see this, check the display for a message about the problem.

  • Page 104: Installation Troubleshooting

    Insert the front-panel cover tabs into the slots on the top of the device. Snap the front-panel cover down firmly on both front corners. Make sure it is even with the device. Make sure all the buttons can move freely. hp fax 1240 series...

  • Page 105

    Usually, you set the language and country/region language. when you first set up the HP Fax. However, you can change these settings at any time by using the following procedure: I received a message The HP Fax prompts you to align cartridges every time you install on the front panel a new print cartridge.

  • Page 106

    HP Fax to power on – If the HP Fax is plugged in to a power strip, make sure the strip is turned on. – Test the power outlet to make sure it is working.

  • Page 107: Paper Jams

    HP Fax trying to add originals to the document feeder tray while the HP Fax is copying or sending a fax Open the scanner lid.

  • Page 108: Print Cartridge Problems

    First check to see whether the print cartridge is out of ink. To do this, The HP Fax does not print satisfactorily. However, before you do this, check the print cartridge to make sure you have properly removed its packaging. Being careful not to touch the gold-colored contacts or ink nozzles, make sure you have gently pulled the pink tab to remove the plastic tape.

  • Page 109: Copy Problems

    The Lighter/Darker setting for the HP Fax is set too light. See copy a washed-out original on page 54. The Color Intensity setting for the HP Fax is set too pale. See enhance the colors of your original The print cartridges are clogged or out of ink. Print a Self-Test...

  • Page 110

    The paper type setting is incorrect. Change the paper type setting to match the type of paper loaded in the paper tray. The Copy Quality setting for the HP Fax is set to Fast. Check the Copy Quality setting. Use a high print quality (Normal or Best) for your project.

  • Page 111

    A4, or Legal paper and try copying again. user guide The HP Fax is turned off. Look on the HP Fax front panel. If the display is blank and no lights are on, the HP Fax is turned off. Make sure the power cord is connected and plugged into a power outlet.

  • Page 112

    Load only one type of paper at a time. The HP Fax does not have enough paper in the paper tray. – If the HP Fax is out of paper, or has only a few sheets remaining in the paper tray, load more paper in the paper tray.

  • Page 113

    • • user guide The paper tray is empty or the HP Fax has a paper jam. Make sure paper is loaded in the paper tray and that you do not have a paper jam. For information on clearing paper...

  • Page 114: Fax Problems

    HP Fax is sending. • You are out of paper. If the HP Fax runs out of paper, incoming Faxes are received, faxes are stored in memory. For information on loading paper, see but are not printing.

  • Page 115

    Taiwan, Thailand, USA, Venezuela, and Vietnam. If you used a 4-wire cord, disconnect it, find the supplied 2-wire cord, and then connect the 2-wire cord to the HP Fax (at the port labeled “1-LINE”). For more information on how to connect this...

  • Page 116

    (continued) Use the 1-LINE port on the back of the HP Fax to connect to the wall jack, and use the 2-EXT port to connect any other equipment, such as a PC modem or an answering machine. For more information and connection diagrams, see •...

  • Page 117

    • If you have a PC modem on the same phone line with your HP Fax, check to make sure that the modem’s software is not set to receive faxes automatically. Modems with this auto fax receive feature turned on will take over the phone line to receive all incoming faxes, which will prevent the HP Fax from receiving fax calls.

  • Page 118

    • If you are not using a distinctive ring service, check to make sure I cannot receive that the Answer Ring Pattern feature on your HP Fax is set to All faxes, but I can send Rings. For information, see faxes.

  • Page 119: Front Panel Messages, Print Cartridge Messages

    This possible cause/solution applies only in the countries/regions that I hear static on my receive a 2-wire phone cord in the box with the HP Fax, including: telephone line ever Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece,...

  • Page 120: Alignment Messages

    Press OK to print insert a new print cartridge. align page. Make sure plain white paper is loaded in the HP Fax, and then press Place the alignment page print side down with the top in first in the automatic document feeder tray, and then press OK.

  • Page 121: Fax Messages

    Press OK to The HP Fax alerts you to this situation and sends the color fax as black continue. and white instead. The fax could not be completed because of a communication error or Fax send failed.

  • Page 122: Copy Messages

    The HP Fax can only copy on letter, A4, or legal paper. If another paper paper size. Press OK size is loaded in the paper tray, the HP Fax will not be able to make a to continue. copy. Load letter, A4, or legal paper, and then make your copy.

  • Page 123: General Status Messages

    Clear the paper jam, replace the rear cleanout door, and then press OK. You will need to restart the job. For more information, see The HP Fax is out of paper or the paper is not pushed back far enough. Out of paper. Load paper, and then press Make sure paper is loaded in the paper tray and pushed back.

  • Page 124: Automatic Document Feeder Messages, Severe Error Messages

    8 message solution The memory is full or the HP Fax has too many faxes stored in memory. Memory full; press Print the faxes stored in memory. Or, you can unplug the HP Fax to delete all faxes stored in memory.

  • Page 125: Fax Log Error Codes

    fax log error codes Use the table below to help you interpret the codes that appear in the results column of the fax log. See information on printing the fax log. The table also indicates which codes are specific to error correction mode (ECM). If the same error appears repeatedly, try turning off ECM.

  • Page 126

    There was a communication error with the receiving fax machine. (373-377 ECM) 378-380 The telephone connection was lost. The receiving fax machine stopped accepting pages. The telephone connection was lost. 390-391 There was a communication error with the receiving fax machine. hp fax 1240 series...

  • Page 127: Technical Information, Paper Specifications, Paper-tray Capacities, Automatic Document Feeder Paper Capacity

    The technical specifications and international regulatory information for your HP Fax are provided in this section. This section contains the following topics: • paper specifications • fax specifications • physical specifications • power specifications • environmental specifications •...

  • Page 128: Paper Sizes, Print Margin Specifications, Fax Specifications, Physical Specifications

    0.13 inches (11.7 mm) (3.2 mm) depth 8 inches (20.4 cm) 16.7 inches (45 cm) right 0.25 inches (6.4 mm) 0.13 inches (3.2 mm) weight (without print cartridges) 12 lbs (5.5 kg) 12 lbs (5.5 kg) hp fax 1240 series...

  • Page 129: Power Specifications, Environmental Specifications, Environmental Product Stewardship Program

    ENERGY STAR, which is a voluntary program established to encourage the development of energy-efficient office products. ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency. user guide...

  • Page 130: Recycling Program

    HP also conserves resources by refurbishing and reselling some of its most popular products. This HP product contains the following materials that may require special handling at end- of-life: •...

  • Page 131: Regulatory Notices

    For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SDGOB-0306-03. This regulatory number should not be confused with the marketing name (HP Fax 1240 Series) or product number (Q5620A).

  • Page 132

    Pour leur propre sécurité, les utilisateurs doivent s’assurer que les prises électriques reliées à la terre de la source d’alimentation, des lignes téléphoniques et du circuit métallique d’alimentation en eau sont, le cas échéant, branchées les unes aux autres. Cette précaution est particulièrement importante dans les zones rurales. hp fax 1240 series...

  • Page 133

    Le numéro REN (Ringer Equivalence Number) attribué à chaque appareil terminal fournit une indication sur le nombre maximal de terminaux qui peuvent être connectés à une interface téléphonique. La terminaison d’une interface peut se composer de n’importe quelle combinaison d’appareils, à condition que le total des numéros REN ne dépasse pas 5.

  • Page 134: Declaration Of Conformity

    Hewlett-Packard Company, 16399 West Bernardo Drive, San Diego, CA 92127-1899, USA Regulatory model SDGOB-0306-03 number: Declares that the product: Product name: HP Fax 1240 Series (Q5620A) Model number(s): HP Fax 1240 Series (Q5621A) Power adapters: Not Applicable Conforms to the following product specifications: Safety: UL1950/CSA22.2 No.950, 3rd Edition: 1995...

  • Page 135: Hp Fax 1240 Series Support, Get Support And Other Information From The Internet

    If you are unable to find the answer you need in the printed or onscreen documentation supplied with your product, you can contact one of the HP support services listed in the following pages. Some support services are available only in the U.S. and Canada, while others are available in many countries/regions worldwide.

  • Page 136: Call In Canada

    If you are still experiencing problems and need to speak with an HP Customer Support Representative, do the following: a. Have the specific name of your HP Fax, as it appears on the front panel, available. b. Have your service ID and serial number ready.

  • Page 137: Prepare Your Hp Fax For Shipment

    If after contacting HP Customer Support or returning to the point of purchase, you are requested to send your HP Fax in for service, please follow the steps below to avoid further damage to the HP product.

  • Page 138

    This places the HP Fax in its fully closed position, as shown below. If available, pack the HP Fax for shipment by using the original packing materials or the packaging materials that came with your exchange device.

  • Page 139: Warranty Information, Duration Of Limited Warranty, Warranty Service, Warranty Upgrades

    Duration of Limited Warranty (hardware and labor): 1 Year Duration of Limited Warranty (CD media): 90 Days Duration of Limited Warranty (print cartridges): Until the HP ink is depleted or the “end of warranty” date printed on the cartridge has been reached, whichever occurs first.

  • Page 140: Returning Your Hp Fax For Service, Hewlett-packard Limited Global Warranty Statement

    HP does not warrant that the operation of any Product shall be uninterrupted or error free. HP’s limited warranty covers only those defects which arise as a result of normal use of a Product, and does not cover any other problems, including those which arise as a result of (a) improper maintenance or modification, (b) software, accessories, media, or supplies not provided or supported by HP, or (c) operation outside the Product’s...

  • Page 141

    TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

  • Page 142

    11 hp fax 1240 series...

  • Page 143: Index

    HP Fax, call for service error, call waiting, caller ID, cancel copy, fax, scheduled fax, cartridges align, clean, clean contacts,...

  • Page 144

    (ECM), fax specifications, fax speed, forward, header, HP Fax out of memory, lighten or darken, manually receive, monitor dialing, no answer, paper size, pause, photos, poll to receive, problems sending and/or...

  • Page 145

    keypad, enter text, labels load, language setup, light copy, lighten faxes, lights troubleshooting, load paper, maintenance, align print cartridges, clean exterior, clean glass, clean print cartridge contacts, clean print cartridges, clean scanner lid white strip, replace print cartridges, restore factory defaults, self-maintenance sounds, self-test report, set scroll speed,...

  • Page 146

    1240 series...

  • Page 148

    Visit the hp fax information center It has everything you need to get the most value from your HP Fax. • • • • www.hp.com/support © 2004 Hewlett-Packard Development Company, L.P. Printed in the U.S.A. *Q5621-90108* *Q5621-90108* Technical Support Supplies and Ordering Information...

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Fax 1240 series

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