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Calling Group Agent
Activities
The agents in a calling group are responsible for handling
calls that come in to the group. To do this, agents need to
know
how to use line buttons to answer calling group calls
how to sign in and sign out of the calling group (letting you
and the system know when they are available to take calls)
how to use a headset
Agents can use any of the MLX, analog multiline, or single-line
phones your company uses.
Calling Group Agent Activities 5-1
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