AT&T MERLIN LEGEND Calling Group Supervizor's Manual page 73

Index/Glossary
S
SA (System Access) buttons
Three buttons you use to make inside and outside calls. 2-9, 2-10,
2-11
SA Ring - used to make and receive inside and outside calls. 2-10
SA Voice - used to make voice-announced inside calls, receive
voice-announced and ringing inside calls, and make and receive outside
calls. 2-10
SA Originate Only - used to make inside and outside calls. (This button can
be used for either voice-announced or ringing calls.) 2-11
Shared SA button
A button you use to answer calls for co-workers. You can also use
the Shared SA button to join co-workers' conversations. 2-11
station hunting
The method used by
either in a circular or
system manager
A co-worker who was involved with the planning and programming of
the system and is responsible for managing it. 1-2
system operator
A co-worker who
takes messages.
IG-8 Index/Glossary
the system to search for an available agent,
linear order. 3-1, 3-3, 3-4
answers incoming calls and transfers the calls or
1-2, 3-6