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Calling Group Supervisor Activities
Monitoring Agent Status
Agent status is the availability of an agent to take calls. Agents
must sign in to let the system, and you, know that they're
ready to take calls (available status) and sign out when they
leave their phones for lunch or breaks (unavailable status).
Agents sign in and out using programmed Available buttons
or by dialing feature codes. See Chapter 2 for information on
Available buttons.
If the calling group has been programmed for Auto Logout, a
built-in safeguard automatically changes the agent's status
from available to unavailable if the phone is not answered
within five rings. When the agent's status is changed to
unavailable, the phone remains unavailable for all calling
group calls until the agent signs in.
Monitoring Agent Status 4-5
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