AT&T MERLIN LEGEND Calling Group Supervizor's Manual page 29

Calling Group Supervisor Telephones
You program and use calling group feature buttons for calling
group supervisor activities (see Chapter
Agent Buttons. Each agent's extension in the calling
group requires a button on your phone or, if you have one,
on your DSS. (The DSS is an adjunct to the MLX display
phones or is built into the MERLIN II System Display
Console.) You can label the buttons with the agent's name
or extension and monitor agent availability (status) by
looking at the lights next to their buttons. You can also use
these buttons as Auto Dial buttons to automatically dial the
agents' extensions. (Auto Dial is covered in the user's
guide for your phone.)
Agent Status Buttons. These buttons allow you to change
the status of an agent's extension from your phone. Your
phone needs two status buttons: Available and
Unavailable.
The agents in your calling group can also use
programmed buttons to change their own status. But
agents need only an Available button to switch in and out
of available status.
You can also change the status of agents' phones, and
agents can change their own status, by using feature
codes instead of programmed buttons. (See Chapter 4 for
instructions on using programmed buttons and feature
codes.)
4).
Buttons on Your Phone 2-15