AT&T MERLIN LEGEND Calling Group Supervizor's Manual page 4

Contents
Calling Group Features
3
Station Hunting
Call Queues
Auto Login and Auto Logout
Calling Group Message Receiver
Calling Group Supervisor Activities
4
Entering and Exiting Supervisor Mode
Monitoring Calls in Queue
Monitoring
Changing Agent Status
ii Contents
Agent Status
3-1
3-3
3-6
3-10
3-11
4-1
4-2
4-4
4-5
4-8