AT&T MERLIN LEGEND Calling Group Supervizor's Manual page 44

Calling Group Features
Calls-in-Queue Alarm
When the number of calls in queue equals or exceeds a
programmed limit, you and your agents can be alerted by
Calls-in-Queue Alarm so they can try to handle calls more
quickly or so you can assign more people to take calls.
The alarm can be the light next to the Calls-in-Queue Alarm
button or an external alert such as a strobe light or bell.
Calls-in-Queue Alarm Button
The green light next to the Calls-in-Queue Alarm button on
your phone and agent phones goes on when the number of
calls in queue equals or exceeds the programmed limit. When
the number of calls in queue drops below the limit, the green
light goes off.
(Chapter 2 tells you how to program your phone and agent
phones with a Calls-in-Queue Alarm button.)
External Alert
Your company can assign an external alert, such as a strobe
light or bell, to the calling group's extension number. If the
number of calls in queue equals or exceeds the programmed
limit, the external alert is activated and stays on (the strobe
light continues to flash or the bell continues to ring) until the
number of calls in queue drops below the programmed limit.
Calling groups cannot share external alerts.
3-8 Call Queues
the