AT&T MERLIN LEGEND Calling Group Supervizor's Manual page 54

Calling Group Supervisor Activities
Monitoring Status Using a Phone
with a DSS
If you have an MLX display phone with a DSS or a MERLIN II
System Display Console with a built-in DSS, each Agent button
has only one light instead of two. The lights, which are green
on a MERLIN II System Display Console and red on an MLX
DSS, show the available/unavailable status of the agents:
State
On
Off
To see the busy/not busy (on-a-call/not-on-a-call) status of the
agents, press the Message Status button on the DSS:
State
On
Off
Note: Busy status indicates one of several things: the phone
is busy (agent is on a call), the phone is in programming
mode, or the Do Not Disturb feature is active. (For information
on Do Not Disturb, see the user's guide for your phone.)
To return to monitoring available/unavailable status, press the
Message Status button again.
Meaning
Agent available (signed in)
Agent unavailable (signed out)
Meaning
Agent busy
Agent not busy
Monitoring Agent Status 4-7