Maintenance Exchange Procedures - AT&T MERLIN 410 Service Manual

MAINTENANCE EXCHANGE PROCEDURES

If you elect to perform your own troubleshooting to isolate a faulty component of your
MERLIN communications system American Bell offers an exchange service so that you
can obtain working replacements. (See note.) This service is available for all MERLIN com-
munications systems and is offered at no extra charge under your lease agreement or during
the warranty period of a purchased system. We offer two options:
1. Carry-In: Take your faulty equipment to the Exchange Point nearest you. You will
receive a working replacement in exchange.
2. Mail-In: Exchange any item except your control unit by shipping it to an Exchange
Point. A replacement unit will be shipped to you within 24 hours of receipt. (Control
unit exchange is available only under Option 1 above.)
Please call the American Bell HELP number (1-800-628-2888) to obtain the address of your
Exchange Point. If you plan to use mail-in exchange, be sure to specify this, since not all
Exchange Points offer this option. If you plan to go to the Exchange Point yourself, the
HELP number can provide travel directions.
When packing defective equipment for shipment to the Exchange Point, please follow these
steps:
1. Use the original carton and packing material. If these are not available, use a sturdy
carton and cushion the equipment with layers of newspaper, plastic foam, etc. Do not
leave equipment free to move inside the carton.
2. Include your return address inside the carton. Please identify your firm as it appears
on your Service/Purchase agreement with American Bell. Also include your telephone
number so that you can be reached if the return will be delayed.
3. Seal the carton well with strong tape.
Note: On-site maintenance is available from American Bell. You can either purchase
an on-site maintenance contract or arrange for on-site maintenance by calling
the HELP number (1-800-628-2888). There is a charge for on-site mainte-
nance if you do not have an on-site maintenance contract.
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