Amanda @SOHO Version 3.xx Administrator's Manual page 20

14
SOHO Dialcodes Installation Table
Field Label
Name of phone system:
What to dial to put the caller on trans-
fer hold:
What to dial when there is no transfer
dial tone:
What to dial before the mailbox ex-
tension:
What to dial on each port after the
system starts:
What to dial on each port before shut-
down:
What to dial when a port goes off-
hook:
Number of seconds to wait for dial
tone detection:
Number of 1/100 seconds to use for
flash time:
If you selected a telephone switching system using the telephone user interface (TUI),
this field is already filled in. If your intention is to modify this data for another switching
system, you can change the name. If you did not select a telephone switching system us-
ing the TUI, this field displays "Phone System Unspecified." Type in the correct or a
useful name.
The code Amanda dials to ask the telephone switching system to put the caller on trans-
fer hold before she transfers a caller to an extension.
Usually, this code is "F-" (a hookflash followed by a half-second pause). This may need
to be changed to "F--" (a hookflash followed by a one-second pause) or "F," (a hookflash
followed by a two-second pause) for telephone switching systems that are slow to pro-
vide a transfer dial tone after a hookflash. (Don't use the quotation marks in the dial
code.)
The code Amanda dials to return to the caller if both of the following are true:
• You configure Amanda to wait for a transfer dial tone before transferring a call to
an extension
• There is no transfer dial tone
In this case, Amanda treats the attempted transfer as though the extension was not an-
swered and takes a message.
Some telephone switching systems use "F-", others use "-". (Don't use the quotation
marks in the dial code.)
If Amanda needs to dial something after dial tone detection, but before dialing the ex-
tension number, enter that code here.
Usually this is left blank.
If you want Amanda to dial some initialization codes when she first starts up, define
those codes here. For example, you may want to remove call forwarding on the ports.
Usually this is left blank.
If you want Amanda to dial certain codes when she shuts down, define those codes here.
For example, enabling call forwarding on the ports lets a live operator take the calls
when Amanda shuts down.
Usually this is left blank.
If Amanda must dial some special codes as she goes off-hook to enable a special feature,
define those special codes here.
Usually this is left blank.
This is the number of seconds Amanda waits for your telephone switching system to pro-
vide a continuous dial tone for one full second. If your system has few DTMF receivers
or intercom paths for call transfers, one may not be immediately available for Amanda
to transfer a call. In this case, this number should be greater than 0.
Use 0 when Amanda does not wait for a dial tone (as when the telephone switching sys-
tem returns stutter dial tone or silence on a transfer). A good value is 4 (seconds) when
she does wait for a dial tone. The range is 0–127.
Determines how long Amanda remains on-hook while performing a hookflash. The val-
ue is in hundredths of seconds.
The usual value is 55 (just over half a second).
When the flash time is set too short, the hookflash does not happen and the caller hears
DTMF tones; when set too long, the caller is hung up on.
Installing and Administering Amanda@SOHO
Description