Amanda Work.Place 3 Manuals

Manuals and User Guides for Amanda Work.Place 3. We have 4 Amanda Work.Place 3 manuals available for free PDF download: Installer's Manual, Administrator's Manual, User Manual

Amanda Work.Place 3 Installer's Manual (206 pages)

Brand: Amanda | Category: Software | Size: 1 MB

Copyright and Trademark Notices
2
Conventions
3
Fraudulent Usage Advisory
3
Table of Contents
5
Chapter 1 Introducing Amanda

9
- Specification
  9
- General Uses
  10
- Purpose of this Guide
  11
- Customer Service and Support
  11
  - End User Support
    12
  - System Administration Support
    12
  - Installation Support
    12
  - Application Support
    12
Chapter 2 Installing Your Amanda System

13
- Installation Checklist
  13
- Connecting the Ports
  13
- Attaching a Monitor or a Remote Computer
  14
  - Connecting the Monitor and Keyboard
    14
  - Connecting a Remote Computer
    15
- Using a UPS
  15
Chapter 3 Running the Setup Utility

17
- Running Setup
  17
Chapter 4

19
Defining Dial Codes

19
Chapter 5 Defining Tone Patterns

25
- Using Gettones
  25
- Using Accucall Plus
  26
Chapter 6 Defining Integration Patterns

33
- Using the Trace File for Integration
  33
- Setting up the Trace File
  33
- Creating Test Patterns
  35
- Running the Tests
  35
- Reading the Trace File
  36
- Adding Integration Strings
  38
- Using Character Codes
  40
- Running Integration Helper
  42
  - Placing Test Calls
    43
  - Forward from Ring no Answer Example
    44
  - Direct Call Example
    44
  - Forward from Busy Example
    44
Chapter 7 Configuring Amanda

45
- Using this Chapter
  45
- Using the Questionnaire
  45
- Configuring a New Installation
  53
- Selecting a Type of Notification
  55
- Sharing Amanda
  56
- Using Default and Recommended Mailboxes
  57
Chapter 8 Faxing

61
- Using this Chapter
  61
- Using a Fax Modem
  61
  - Suggested Settings
    64
- Detecting a Fax Machine Automatically
  65
- Sending Faxes
  67
Chapter 9 Using Serial Integration

69
- Serial Integration Overview
  69
- Bellcore Standard SMDI
  69
- NEC 2000 and NEC 2400
  73
- AT&T System 75 or Definity-G3
  75
- Ericsson MD-110
  77
- Generic
  79
Chapter 10 Accessing Amanda Remotely

81
Chapter 11 Programming Amanda

85
- Using Tokens
  85
  - Mailbox Settings
    86
  - Success and Failure
    86
  - Tracing Token Execution
    87
- Kinds of Tokens
  87
  - Literals
    87
  - Variables
    88
    
    Assignment
    88
  - Commands
    89
    
    Parameters
    90
- Syntax
  90
- Files and Directories
  92
- Flow of Control: Branching and Looping
  93
- Examples
  94
  - Customizing the Employee Directory
    94
    
    Application
    94
    
    Translating to Amanda's Tokens
    95
- Token Reference
  97
- Troubleshooting
  131
Chapter 12 Programming Examples

133
- System Paging of a User for Special Callers
  133
  - Application
    133
  - Translating to Amanda's Tokens
    133
  - Result
    134
- Switching and Maintaining Languages
  134
  - Application
    134
  - Using Amanda's Tokens
    135
  - Another Consideration
    136
  - Using Amanda's Tokens
    136
- Order Shipment Information
  137
  - Application
    137
  - Translating to Amanda's Tokens
    138
  - Summary
    138
- One-Call and Two-Call Faxbacks
  139
  - Sending Faxes to Amanda
    139
  - One-Call Faxback
    139
  - Two-Call Faxback
    140
- IVR and Voice Form Applications
  143
  - Making the User Comfortable
    143
  - Using Greetings
    144
    
    Using Menus
    144
    
    Making Requests
    144
    
    Providing Information and Feedback
    145
  - Using the Telephone Keypad
    146
  - Choosing Tokens
    146
  - Using Tokens
    147
    
    Gathering Testing Information
    148
Appendix A: Troubleshooting Amanda

151
- New Problems
  151
- Resetting a Port from the Main Screen
  151
- What to Do When
  151
Appendix B: Adding a Voice Board

157
- Adding an Rdsp/X32 Voice Board
  157
  - Showjump Utility
    159
- Installing Voice Boards
  159
- Connecting Ports
  160
Appendix C: Configuration Reference

161
- General Options
  161
- Fax Options
  184
- Hot Box Options
  187
- Outdial Options
  187
- Per Port Options
  188
- Serial Port Options
  189
- SMDI Options
  190
- T1/DID Options
  192
Index

195

Amanda Work.Place 3 Installer's Manual (200 pages)

Brand: Amanda | Category: Software | Size: 1 MB

Copyright, Trademark, and Other Notices
2
Limited Warranty on Software
2
Conventions
3
Fraudulent Usage Advisory
3
Table of Contents
5
Chapter 1 Introducing Amanda

9
- Specification
  9
- KSU Support
  10
- General Uses
  11
- Purpose of this Guide
  12
- Customer Service and Support
  12
  - End User Support
    12
  - System Administration Support
    13
  - Installation Support
    13
  - Application Support
    13
Chapter 2 Installing Your Amanda System

15
- Installation Checklist
  15
- Connecting the Ports
  16
- Attaching a Remote Computer
  17
- Using a UPS
  18
Chapter 3 Programming Your KSU

19
- Selecting a KSU
  19
- Setting up the KSU
  19
- Starting and Ending Programming
  21
- Using the Templates
  22
- Using the Programming Tables
  24
Chapter 4 Defining Tone Patterns

43
- Using Tone Files
  43
- Defining Tones
  43
  - Reasons for Multiple Results
    50
Chapter 5 Defining Integration Patterns

51
- Selecting a PBX File
  51
- Using Character Codes
  52
Chapter 6 Configuring Amanda

55
- Using this Chapter
  55
- Configuring Amanda for Your KSU
  55
- Using the Questionnaire
  55
- Running Setup
  63
- Configuring a New Installation
  64
- Using Notification
  66
- Using Default and Recommended Mailboxes
  66
- Creating Mailboxes
  68
  - Selecting a Transfer Method
    68
- Sharing Amanda
  69
  - Using the Box_Grt Configuration Option
    72
Chapter 7 Faxing

73
- Using this Chapter
  73
- Using a Fax Modem
  73
  - Suggested Settings
    76
- Detecting a Fax Machine Automatically
  77
- Sending Faxes
  79
Chapter 8 Accessing Amanda Remotely

81
Chapter 9 Programming Amanda

85
- Using Tokens
  85
  - Mailbox Settings
    86
  - Success and Failure
    86
  - Tracing Token Execution
    87
- Kinds of Tokens
  87
  - Literals
    87
  - Variables
    88
    
    Assignment
    88
  - Commands
    89
    
    Parameters
    90
- Syntax
  90
- Files and Directories
  92
- Flow of Control: Branching and Looping
  93
- Examples
  94
  - Customizing the Employee Directory
    94
    
    Application
    94
    
    Translating to Amanda's Tokens
    95
- Token Reference
  97
- Troubleshooting
  132
Chapter 10 Programming Examples

135
- System Paging of a User for Special Callers
  135
  - Application
    135
  - Translating to Amanda's Tokens
    135
  - Result
    136
- Switching and Maintaining Languages
  136
  - Application
    136
  - Using Amanda's Tokens
    137
  - Another Consideration
    138
  - Using Amanda's Tokens
    138
- Order Shipment Information
  139
  - Application
    139
  - Translating to Amanda's Tokens
    140
  - Summary
    140
- One-Call and Two-Call Faxbacks
  141
  - Sending Faxes to Amanda
    141
  - One-Call Faxback
    141
  - Two-Call Faxback
    142
- IVR and Voice Form Applications
  145
  - Making the User Comfortable
    145
  - Using Greetings
    146
    
    Using Menus
    146
    
    Making Requests
    146
    
    Providing Information and Feedback
    147
  - Using the Telephone Keypad
    148
  - Choosing Tokens
    148
  - Using Tokens
    149
    
    Gathering Testing Information
    150
Appendix A: Troubleshooting Amanda

153
- New Problems
  153
- Resetting a Port from the Main Screen
  153
- What to Do When
  153
  - Amanda Does Not Transfer the Call
    154
  - Ports Do Not Work
    154
  - Caller Doesn't Hear the Busy Message or RNA Greeting
    154
  - Notification Does Not Work Correctly
    155
  - Host/Remote Programs Do Not Work
    156
  - System Halts
    156
  - Miscellaneous
    156
Appendix B: Installing Amanda Company Boards

159
- Installation Checklist
  159
- Using an Amanda Company Board with a KSU and Amanda
  159
- Background Information
  160
- Configuring the Boards
  161
  - A Two-Board Arrangement
    161
- Installing the Boards
  162
- Connecting the Ports
  163
- Connecting the Cables
  164
Appendix C: Configuration Reference

165
- General Options
  165
- Fax Options
  183
- Hot Box Options
  186
- Outdial Options
  187
- Per Port Options
  187
- Serial Port Options
  188
- SMDI Options
  189
Index

191

Amanda Work.Place 3 Administrator's Manual (126 pages)

Designed for Norstar

Brand: Amanda | Category: Software | Size: 0 MB

Copyright, Trademark, and Other Notices
2
Limited Warranty on Software
2
Conventions
3
Fraudulent Usage Advisory
3
Table of Contents
5
Chapter 1 Introducing Amanda

9
- What Amanda Does
  9
- How Amanda Operates
  10
- Processing Calls and Mailboxes
  12
  - Processing a Call
    12
  - Processing a Mailbox
    14
- Customer Service and Support
  17
  - End User Support
    17
  - System Administration Support
    17
  - Installation Support
    17
  - Application Support
    18
Chapter 2 Getting Started

19
- Starting Amanda
  19
  - Using Command-Line Options
    19
- Shutting Amanda down
  20
- Changing the Password
  21
Chapter 3 Monitoring Amanda

23
- Using the Main Screen
  23
  - Menu Bar
    23
  - General Information
    24
  - Avoiding Security Problems
    25
- Resetting Ports
  25
- Tracing Port Activity
  26
- Resetting the Date and Time
  26
- Copying Files
  27
Chapter 4 Recording the Greetings

29
Chapter 5 Setting up Mailboxes

41
Chapter 6 Notifying Users

57
Chapter 7 Automatic Scheduling

73
Chapter 8 Generating Reports

81
- Overview
  81
- Managing Reports and Report Templates
  82
Chapter 9 Using the Administrator Mailbox

87
- Administering Amanda by Telephone
  87
  - Managing System Announcements
    87
  - Changing the Busy Hold Music
    88
  - Locking and Unlocking Mailboxes
    88
  - Resetting Mailboxes
    89
  - Shutting Amanda down
    89
  - Listening to System Status
    90
  - Creating System-Wide Mailing Lists
    90
  - Resetting the Date and Time
    91
- Setting up the Administrator Mailbox from the Computer
  91
Chapter 10 Using Utilities

93
- Backing up and Restoring Files
  93
- Deleting Mailboxes and Mailing Lists
  93
  - Deleting Mailboxes
    93
  - Deleting Personal Mailing Lists
    94
- Displaying Message Information
  94
- Validating Notification Templates
  95
- Managing Text Files
  95
  - Searching Text Files
    95
  - Editing a Text File
    96
    
    Examples
    96
    
    JOVE Commands
    97
  - Displaying Text Files (20 Lines at a Time)
    98
  - Displaying the Last N Lines of Text Files
    99
- Performing Operations at Shutdown
  99
- Reviewing Installation History
  99
Appendix A: Setup Sheets

101
- Company Greeting Example
  101
- Caller Instructions Example
  102
- Mailbox with Greetings
  103
- Mailbox with Menu
  104
- General Mailbox Checklist
  105
- Mailbox Settings
  108
- Notification Records
  109
Appendix B

111
Glossary

111
Index

119

Amanda Work.Place 3 User Manual (34 pages)

Brand: Amanda | Category: Software | Size: 0 MB

Copyright and Trademark Notices
2
Fraudulent Usage Advisory
3
Conventions
4
Table of Contents
5
Using Amanda

7
- Introducing Amanda
  7
  - Logging into Amanda
    8
- Setting up Amanda
  9
  - Putting Your Name in the Directory
    10
  - Recording Greetings
    11
  - Sample Greetings
    12
    
    After-Hours Greeting
    13
    
    Away-From-The-Office Greetings
    13
  - Combining a Greeting with a Menu
    13
    
    Sample Menu
    15
  - Managing Recorded Greetings
    15
  - Changing Your Security Code
    16
- Controlling Calls
  16
  - Screening Calls
    16
  - Becoming Unavailable
    17
  - Reviewing Options
    17
  - Scheduling Changes
    17
- Managing Messages
  17
  - Listening to Messages
    18
  - Forwarding Messages
    19
  - Replying to Messages
    22
  - Deleting Messages
    22
  - Sending Messages
    23
- Being Notified about Messages
  23
  - Changing a Pager Number by Telephone
    24
- Leaving a Message for Someone else
  24
- Managing Personal Mailing Lists
  25
- Managing Messages Sent by Fax
  26
- Managing Guest Mailboxes
  27
Index

29
- Quick Reference
  33

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Amanda Work.Place 3 Installer's Manual (206 pages)

Table of Contents

Chapter 1 Introducing Amanda

Chapter 2 Installing Your Amanda System

Chapter 3 Running the Setup Utility

Chapter 4

Defining Dial Codes

Chapter 5 Defining Tone Patterns

Chapter 6 Defining Integration Patterns

Chapter 7 Configuring Amanda

Chapter 8 Faxing

Chapter 9 Using Serial Integration

Chapter 10 Accessing Amanda Remotely

Chapter 11 Programming Amanda

Chapter 12 Programming Examples

Appendix A: Troubleshooting Amanda

Appendix B: Adding a Voice Board

Appendix C: Configuration Reference

Index

Amanda Work.Place 3 Installer's Manual (200 pages)

Table of Contents

Chapter 1 Introducing Amanda

Chapter 2 Installing Your Amanda System

Chapter 3 Programming Your KSU

Chapter 4 Defining Tone Patterns

Chapter 5 Defining Integration Patterns

Chapter 6 Configuring Amanda

Chapter 7 Faxing

Chapter 8 Accessing Amanda Remotely

Chapter 9 Programming Amanda

Chapter 10 Programming Examples

Appendix A: Troubleshooting Amanda

Appendix B: Installing Amanda Company Boards

Appendix C: Configuration Reference

Index

Amanda Work.Place 3 Administrator's Manual (126 pages)

Table of Contents

Chapter 1 Introducing Amanda

Chapter 2 Getting Started

Chapter 3 Monitoring Amanda

Chapter 4 Recording the Greetings

Chapter 5 Setting up Mailboxes

Chapter 6 Notifying Users

Chapter 7 Automatic Scheduling

Chapter 8 Generating Reports

Chapter 9 Using the Administrator Mailbox

Chapter 10 Using Utilities

Appendix A: Setup Sheets

Appendix B

Glossary

Index

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