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Amanda Amanda@Work.Group/Windows Version 3.xx Installer's Manual (302 pages)

Brand: Amanda | Category: Software | Size: 2 MB

Table of Contents

5
- Copyright and Trademark Notices
  2
- Assumptions
  3
  - Table of Contents
    5
- Conventions
  3
- Fraudulent Usage Advisory
  3
- Chapter 1 Introducing Amanda
  
  11
  - Specification
    11
    
    Electrical Requirements
    12
    
    Environmental Requirements
    12
    
    General Uses
    12
    
    Upgrade Issues
    12
    
    Customer Service and Support
    13
    
    Purpose of this Guide
    13
    
    Application Support
    14
    
    End User Support
    14
    
    Installation Support
    14
    
    System Administration Support
    14
    
    Logging on to Amanda
    15
    
    Setting up Your Turnkey System
    15
    
    Shutting Amanda down
    17
    
    Using Setup to Define Codes, Integration Patterns, and Other Parameters
    17
    
    Dial Code
    22
    
    Using Accucall Wizard to Create a PCPM Tone Table
    29
    
    Setting up Pcanywhere Software
    30
    
    Attaching Amanda Server to a Network
    31
    
    Running Amanda Server as a Standalone
    31
    
    When Working with a Windows NT or 2000 Domain
    31
    
    When Working with a Windows Workgroup
    31
    
    Backing up the Initial Amanda Settings
    32
    
    Setting Network Properties
    32
    
    Creating an NT Emergency Repair Disk
    33
- Chapter 2 Getting Started
  
  15
  - Defining Dial Codes
    35
    
    Transfer Hold
    38
- Chapter 3
  
  35
- Chapter 4 Defining Integration Patterns
  
  41
  - Using an Integration Pattern to Capture Data
    41
  - Using the Trace File for Integration
    41
  - Creating Test Patterns
    44
  - Running the Tests
    45
  - Reading the Trace File
    46
  - Adding Integration Patterns
    48
    
    Using Setup
    48
    
    Using JOVE
    50
  - Using Character Codes
    51
- Chapter 5 Configuring Amanda
  
  55
- Chapter 6 Defining Tone Patterns
  
  67
  - Using Accucall Wizard
    67
    
    Accucall Wizard Features
    67
    
    System Requirements
    67
    
    Tones
    67
    
    Training the Brooktrout Voice Board
    68
    
    Configuring a Customized Tone
    74
    
    Troubleshooting
    74
    
    Configuration Examples
    76
    
    Pre-Configured Tones
    78
  - Using Accucall for Windows
    80
    
    Starting Accucall for Windows and Opening a Tone (.TON) File
    80
    
    Setting up Your Test Environment
    81
    
    Learning a New Tone
    82
    
    Testing a Tone
    87
    
    Adding a Tone Manually
    89
    
    Editing a Tone
    90
    
    Using Your PCPM Table
    91
    
    Recording a Tone
    92
  - Understanding Call Progress Tones
    92
    
    Recognizing Tones
    93
    
    Responding to Incoming Tones
    93
- Chapter 7 Faxing
  
  95
  - Using a Fax Modem
    95
    
    Suggested Settings
    98
  - Using this Chapter
    95
  - Using the Brooktrout Trufax/200 Board
    99
  - Detecting a Fax Machine Automatically
    100
    
    Creating the Hot Box Mailbox
    101
    
    Modifying the PCPM Tone Table
    101
    
    Setting the Hot Box Options
    102
  - Sending Faxes
    103
  - Bellcore Standard SMDI
    105
- Chapter 8 Using Serial Integration
  
  105
  - Serial Integration Overview
    105
  - Telephone Switching Systems
    107
  - NEC 2000 and NEC 2400
    109
  - AT&T System 75 or Definity-G3
    111
  - Ericsson MD-110
    114
  - Generic
    116
- Chapter 9 Miscellaneous
  
  119
  - Configuring Types of Lines
    119
    
    Telephone Line Options Diagrams
    119
  - Sharing Amanda
    120
  - Queuing Unanswered and Busy Calls
    123
- Chapter 10 Programming Amanda
  
  125
  - Using Tokens
    125
    
    Mailbox Settings
    126
    
    Method Field
    126
    
    Success and Failure
    126
    
    Tracing Token Execution
    127
  - Kinds of Tokens
    127
    
    Literals
    127
    
    Assignment
    128
    
    Variables
    128
    
    Commands
    129
    
    Parameters
    130
  - Syntax
    131
  - Files and Directories
    133
  - Token Programming
    133
  - Flow of Control: Branching and Looping
    134
  - Examples
    135
    
    Application
    135
    
    Customizing the Employee Directory
    135
    
    Translating to Amanda's Tokens
    136
  - T1 Lines
    135
  - Token Reference
    138
  - Tokens
    140
    
    Rotary Training
    144
  - Timed Break Recall
    145
  - Call Screening
    175
  - Troubleshooting
    175
- Chapter 11 Programming Examples
  
  177
  - Overview
    177
  - System Paging of a User for Special Callers
    177
    
    Application
    177
    
    Translating to Amanda's Tokens
    177
    
    Result
    178
  - Switching and Maintaining Languages
    178
    
    Application
    178
    
    Using Amanda's Tokens
    179
    
    Another Consideration
    180
    
    Using Amanda's Tokens
    181
  - Retrieving Order Shipment Information
    181
    
    Application
    181
    
    Translating to Amanda's Tokens
    182
    
    Summary
    183
  - Allowing One-Call and Two-Call Faxbacks
    183
    
    Sending Faxes to Amanda
    183
    
    One-Call Faxback
    184
    
    Two-Call Faxback
    185
  - Using IVR and Voice Form Applications
    187
    
    Making the User Comfortable
    187
    
    Using Greetings
    188
    
    Using Menus
    188
    
    Making Requests
    189
    
    Providing Information and Feedback
    189
    
    Using the Telephone Keypad
    190
    
    Choosing Tokens
    191
    
    Using Tokens
    191
    
    Gathering Testing Information
    192
- Chapter 12 Installing the Clients
  
  195
  - Installing the Administrative Clients
    195
  - Introducing the Clients
    195
  - Adding Client Connections
    197
  - Reviewing Client Connections
    198
- Chapter 13 Configuration Reference
  
  199
  - Global Settings
    199
  - Overview
    199
  - Tmo_Xfer
    206
    
    Dtmf
    206
  - Telephone Number
    211
  - Loop Current Drop
    213
  - Port Is Idle
    225
  - Per Port Settings
    229
  - Telephone Switch Integration Settings
    230
  - Serial Port Settings
    231
  - SMDI Settings
    232
  - Termination String
    233
  - Fax Settings
    234
  - Hot Box Settings
    238
  - Outdial Settings
    238
  - Telephone Lines
    238
- Appendix A: Troubleshooting Amanda
  
  239
  - New Problems
    239
  - What to Do When
    239
    
    Amanda Does Not Transfer the Call
    239
    
    Caller Doesn't Hear the Busy Message or RNA Greeting
    240
    
    Notification Does Not Work Correctly
    241
    
    Pager Company Appears Not to Answer
    242
- Appendix B: Troubleshooting the Clients
  
  243
  - Common Error Messages
    243
  - NIC Configuration
    243
- Appendix C: Installing Rdsp/X32 Boards
  
  245
  - Installation Checklist
    245
    
    Showjump Utility
    245
  - Configuring Rdsp/X32 Voice Boards
    246
  - Installing Voice Boards
    248
  - Connecting Ports
    249
- Appendix D: Installing RDSP/RTNI Boards
  
  251
  - Installation Checklist
    251
    
    Requirements
    252
    
    Showjump Utility
    252
  - Configuring an Rdsp/X000 Voice Board
    252
    
    Configuring MVIP Streams
    254
    
    Understanding MVIP Streams
    254
    
    Configuring the MVIP Termination
    255
    
    Configuring the Base I/O Port
    256
  - Configuring an RTNI-Xati Voice Board
    257
    
    Configuring the MVIP Termination
    258
    
    Configuring the Base I/O Port
    259
    
    Configuring the Line Interface
    260
    
    Physical Connections
    260
  - Installing the Boards
    261
  - Configuring Amanda to Use the ATI Board
    262
  - Installing the MVIP Cable
    262
- Appendix E: Other Cards and Devices
  
  263
  - Installing a LAN Card
    263
  - Using a UPS
    264
- Appendix F: Installing Amanda
  
  265
  - Overview
    265
  - Installing NT
    266
  - Modifying Boot.ini
    268
  - Configuring the Ports
    269
  - Maximizing Throughput
    269
  - Installing Windows NT Service Pack
    270
  - Reinstalling the Brooktrout Drivers
    270
  - Installing Amanda
    281
  - Setting up Pcanywhere Software
    286
  - Installing the Hard Lock Driver
    287
  - Installing the Clients
    288
  - Index
    289
    
    Defining
    292
    
    Dl_Stop
    292
    
    Mailboxes
    292
    
    Messages
    292
    
    Notification
    292
    
    Saving Caller's Entry
    292
    
    Dl_Init
    298
    
    Please Hold
    298
    
    Token Programming Language
    298
29 Dl_Init 215 115

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Amanda Amanda@Work.Group/Windows Version 3.xx Manuals

Amanda Amanda@Work.Group/Windows Version 3.xx Installer's Manual (302 pages)

Table of Contents

Table of Contents

Chapter 1 Introducing Amanda

Chapter 2 Getting Started

Chapter 3

Chapter 4 Defining Integration Patterns

Chapter 5 Configuring Amanda

Chapter 6 Defining Tone Patterns

Chapter 7 Faxing

Chapter 8 Using Serial Integration

Chapter 9 Miscellaneous

Chapter 10 Programming Amanda

Chapter 11 Programming Examples

Chapter 12 Installing the Clients

Chapter 13 Configuration Reference

Appendix A: Troubleshooting Amanda

Appendix B: Troubleshooting the Clients

Appendix C: Installing Rdsp/X32 Boards

Appendix D: Installing RDSP/RTNI Boards

Appendix E: Other Cards and Devices

Appendix F: Installing Amanda

29 Dl_Init 215 115

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