Amanda Portal CallQ Agent 2.0 Manuals

Manuals and User Guides for Amanda Portal CallQ Agent 2.0. We have 1 Amanda Portal CallQ Agent 2.0 manual available for free PDF download: User Manual

Amanda Portal CallQ Agent 2.0 User Manual

Amanda Portal CallQ Agent 2.0 User Manual (61 pages)

Call Queuing Package

Brand: Amanda | Category: Software | Size: 1 MB

Table of Contents

Table of Contents
2
1 Introduction

3
2 Setting up the Queue

4
- Queue Rules
  4
3 Installing Callq Agent

7
4 Logging into Callq Agent

9
5 The Queue Menu

10
- Queue Settings
  15
- Greetings Dialog
  17
- Comfort Messages
  18
- Call Time Limits
  19
- Display Settings
  21
- Wrapup Comments and Qcodes
  23
- Call Queue Priority
  26
6 Call Queue Agent Transfer Processes

28
7 Calls in the Queue

31
8 Agent Menu Options

33
- Agent List
  33
- Agent Settings
  36
- Enabling the Call Record Feature
  39
9 Call Menu Options

40
10 Reports Menu Options

42
- Calls
  44
- Calls
  45
- Calls
  46
- Caller ID Report
  46
- All Agents Stats
  47
- Specific Agent Stats
  48
- All Q Specific Agent Stats
  48
- Specific Agent Actions
  48
- Agent Need
  49
- Call List
  50
- Call List
  51
- Call List
  52
11 Window Menu Options

53
- Real-Time Statistics Dashboard Display
  54
Appendix A

57
- Table 1: Call Report Reference Table
  57

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