Amanda Work.Group/DOS 7 Manuals

Manuals and User Guides for Amanda Work.Group/DOS 7. We have 5 Amanda Work.Group/DOS 7 manuals available for free PDF download: Installer's Manual, Administrator's Manual, User Manual

Amanda Work.Group/DOS 7 Installer's Manual (376 pages)

Brand: Amanda | Category: Software | Size: 1 MB

Copyright and Trademark Notices
2
Fraudulent Usage Advisory
3
Assumptions
4
Conventions
4
Table of Contents
7
Chapter 1 Introducing Amanda

13
- Requirements
  13
  - Environmental Requirements
    14
  - Electrical Requirements
    14
- General Uses
  15
- Purpose of this Guide
  16
- Customer Service and Support
  17
  - End User Support
    17
  - System Administration Support
    17
  - Installation Support
    18
  - Application Support
    18
Chapter 2 Installing Rdsp/X32 Boards

19
- Installation Checklist
  19
- Configuring Rdsp/X32 Voice Boards
  20
  - Showjump Utility
    23
- Installing Voice Boards
  23
- Connecting Ports
  24
Chapter 3 Installing RDSP/RTNI Boards

29
- Installation Checklist
  29
  - Requirements
    31
- Configuring an Rdsp/X000 Voice Board
  31
- Configuring an RTNI-Xati Voice Board
  38
  - Configuring the MVIP Termination
    40
  - Configuring the Base I/O Port
    40
  - Configuring the Line Interface
    41
    
    Physical Connections
    42
  - Showjump Utility
    43
- Installing the Boards
  44
- Installing the MVIP Cable
  45
- Configuring Amanda to Use the ATI Board
  45
Chapter 4 Other Cards and Devices

47
- Installing a LAN Card
  47
- Using a UPS
  48
Chapter 5 Installing Amanda Software

51
- Running the Installation Program
  51
- Updating Amanda
  60
Chapter 6 Running the Setup Utility

61
- Running Setup
  61
Chapter 7

63
Defining Dial Codes

63
Chapter 8 Defining Tone Patterns

71
- Using this Chapter
  71
- Using Gettones
  71
- Using Accucall Plus
  74
Chapter 9 Defining Integration Patterns

83
- Using the Trace File for Integration
  83
- Setting up the Trace File
  84
- Creating Test Patterns
  85
- Running the Tests
  86
- Reading the Trace File
  87
- Adding Integration Strings
  91
- Using Character Codes
  94
- Running Integration Helper
  97
  - Placing Test Calls
    98
  - Forward from Ring no Answer Example
    99
  - Direct Call Example
    100
  - Forward from Busy Example
    100
Chapter 10 Configuring Amanda

101
- Using this Chapter
  101
- Using the Questionnaire
  101
- Configuring a New Installation
  125
- Selecting a Type of Notification
  130
- Using Default and Recommended
  131
- Mailboxes
  131
Chapter 11 Faxing

135
- Using this Chapter
  135
- Using a Fax Modem
  135
  - Suggested Settings
    140
- Detecting a Fax Machine Automatically
  141
  - Modifying the PCPM Tone Table
    141
  - Creating the Hot Box Mailbox
    142
  - Setting the Hot Box Options
    144
- Sending Faxes
  145
Chapter 12 Using Serial Integration

147
- Serial Integration Overview
  147
- Bellcore Standard SMDI
  148
- NEC 2000 and NEC 2400
  153
- AT&T System 75 or Definity-G3
  156
- Ericsson MD-110
  158
- Generic
  161
Chapter 13 Miscellaneous

165
- Configuring Types of Lines
  165
  - Telephone Line Options Diagrams
    166
- Sharing Amanda
  167
Chapter 14 Accessing Amanda Remotely

179
- Accessing Amanda from Another Computer
  179
- Setting up Amanda's Computer as a Host
  181
- Setting up the Remote Computer
  182
- Connecting by Null Modem Cable
  183
- Connecting by Modem
  184
Chapter 17 Installing the Clients

187
- Installing from Various Platforms
  187
  - Using Tokens
    187
  - Installing from a File Server
    188
  - Installing from a Floppy Drive on Windows 3.11
    188
  - Installing from a Floppy Drive on Windows 95
    189
    
    Mailbox Settings
    189
    
    Success and Failure
    189
- Adding Client Connections
  190
  - Tracing Token Execution
    190
  - Kinds of Tokens
    191
- Reviewing Client Connections
  192
Chapter 18 Configuration Reference

195
- General Options
  195
  - Files and Directories
    199
  - Customizing the Employee Directory
    202
  - Token Reference
    206
- Fax Options
  231
Appendix A: Troubleshooting

261
- System Paging of a User for Special Callers
  263
- Switching and Maintaining Languages
  264
- Another Consideration
  267
- Order Shipment Information
  269
- Sending Faxes to Amanda
  272
- Ivr and Voice Form Applications
  278
- Making the User Comfortable
  279
- Using Greetings
  279
- Using Menus
  280
- Making Requests
  280
- Providing Information and Feedback
  281
- Using the Telephone Keypad
  283
- Choosing Tokens
  284
- Gathering Testing Information
  286
- Hot Box Options
  337
- Network Options
  338
- Outdial Options
  340
- Per Port Options
  341
- Serial Port Options
  344
- SMDI Options
  346
- T1/DID Options
  349
- Troubleshooting Amanda
  351
- New Problems
  351
- Resetting a Port from the Main Screen
  351
- What to Do When.
  352
Appendix B: Troubleshooting the Clients

359
- NIC Configuration
  359
- Common Error Messages
  360
Index

363

Amanda Work.Group/DOS 7 Installer's Manual (334 pages)

Designed for Norstar

Brand: Amanda | Category: Software | Size: 1 MB

Copyright and Trademark Notices
2
Fraudulent Usage Advisory
3
Assumptions
4
Conventions
4
Table of Contents
7
Chapter 1 Introducing Amanda

11
- Computer Requirements
  11
  - Environmental Requirements
    12
  - Electrical Requirements
    12
- KSU Support
  12
- General Uses
  14
- Purpose of this Guide
  15
- Customer Service and Support
  16
  - End User Support
    16
  - System Administration Support
    16
  - Installation Support
    17
  - Application Support
    17
Chapter 2 Installing Amanda Company Boards

19
- Using an Amanda Company Board with a KSU and Amanda
  19
- Installation Checklist
  19
- Background Information
  20
- Configuring the Boards
  22
  - Running Advisor
    23
  - A Typical Board Arrangement
    27
- Installing the Boards
  29
- Connecting the Ports
  30
- Connecting the Cables
  31
Chapter 3 Programming Your KSU

33
- Selecting a KSU
  33
- Setting up the KSU
  33
- Starting and Ending Programming
  37
- Using the Templates
  38
- Using the Programming Tables
  40
Chapter 4 Other Cards and Devices

63
- Installing a LAN Card
  63
- Using a UPS
  64
Chapter 5 Installing Amanda Software

67
- Running the Installation Program
  67
- Updating Amanda
  75
Chapter 6

75
Defining Tone Patterns

77
- Using Tone Files
  77
- Defining Tones with Smartcall
  78
  - Reasons for Multiple Results
    89
Chapter 7 Defining Integration Patterns

91
- Selecting a PBX File
  91
- Using Character Codes
  93
Chapter 8 Configuring Amanda

97
- Using this Chapter
  97
- Configuring Amanda for Your KSU
  97
- Using the Questionnaire
  98
- Running Setup
  121
- Configuring a New Installation
  122
- Using Notification
  126
- Using Default and Recommended
  127
- Mailboxes
  127
- Creating Mailboxes
  129
  - Selecting a Transfer Method
    130
- Sharing Amanda
  131
Chapter 9 Faxing

141
- Using this Chapter
  141
- Using a Fax Modem
  141
  - Suggested Settings
    146
- Detecting a Fax Machine Automatically
  147
  - Modifying the PCPM Tone Table
    148
  - Creating the Hot Box Mailbox
    149
  - Setting the Hot Box Options
    150
- Sending Faxes
  151
Chapter 10 Accessing Amanda Remotely

153
- Accessing Amanda from Another Computer
  153
- Setting up Amanda's Computer as a Host
  155
- Setting up the Remote Computer
  156
- Connecting by Null Modem Cable
  157
- Connecting by Modem
  158
Chapter 13 Installing the Clients

161
- Using Tokens
  161
- Mailbox Settings
  163
- Success and Failure
  163
- Tracing Token Execution
  164
- Kinds of Tokens
  165
- Files and Directories
  172
- Customizing the Employee Directory
  176
- Token Reference
  180
Appendix A: Troubleshooting

233
- System Paging of a User for Special Callers
  235
- Switching and Maintaining Languages
  236
- Another Consideration
  239
- Order Shipment Information
  241
- Sending Faxes to Amanda
  244
- Ivr and Voice Form Applications
  250
- Making the User Comfortable
  251
- Using Greetings
  251
- Making Requests
  252
- Using Menus
  252
- Providing Information and Feedback
  253
- Using the Telephone Keypad
  255
- Choosing Tokens
  256
- Gathering Testing Information
  258
- Installing from Various Platforms
  261
- Adding Client Connections
  263
- Reviewing Client Connections
  266
Chapter 14 Configuration Reference

269
- General Options
  269
- Fax Options
  297
- Hot Box Options
  301
- Network Options
  302
- Outdial Options
  304
- Per Port Options
  305
- Serial Port Options
  307
- SMDI Options
  309
- T1/DID Options
  310
- Troubleshooting Amanda
  311
- New Problems
  311
- Resetting a Port from the Main Screen
  311
- What to Do When.
  312
  - Amanda Does Not Transfer the Call
    312
  - Ports Do Not Work
    312
  - Ports Do Not Work
    313
  - Caller Doesn't Hear the Busy Message or RNA Greeting
    314
  - Notification Does Not Work Correctly
    315
  - Host/Remote Programs Do Not Work
    316
  - System Halts
    316
  - Miscellaneous
    317
Appendix B: Troubleshooting the Clients

319
- Common Error Messages
  319
- NIC Configuration
  319
Index

323

Amanda Work.Group/DOS 7 Administrator's Manual (264 pages)

Brand: Amanda | Category: Software | Size: 1 MB

Copyright and Trademark Notices
2
Fraudulent Usage Advisory
3
Conventions
4
Table of Contents
5
Chapter 1 Introducing Amanda

11
- What Amanda Does
  11
- How to Use Amanda
  13
- How Amanda Operates
  14
- Processing Calls and Mailboxes
  17
  - Processing a Call
    18
  - Processing a Mailbox
    20
- Customer Service and Support
  24
  - End User Support
    24
  - System Administration Support
    24
  - Installation Support
    25
  - Application Support
    25
Chapter 2 Getting Started

27
- Using Amanda as a Voice Server or a Standalone System
  27
- Starting Amanda
  28
  - Using Command-Line Options
    29
- Shutting Amanda down
  30
- Changing the Password
  31
- Specifying a Time Zone
  32
Chapter 3 Monitoring Amanda

33
- Overview
  33
- Using Amanda Monitor
  34
  - Logging Back on
    36
  - System and Port Information
    36
    
    System Information
    36
    
    Port Information
    37
  - Using the Menus
    38
    
    Using the Toolbar
    39
  - Resetting Ports
    40
  - Tracing Port Activity
    40
- Displaying a List of Mailboxes
  43
  - Resetting the Date and Time
    44
- Copying Files
  44
- Using the Main Screen
  46
  - Menu Bar
    47
  - General Information
    48
  - Resetting Ports
    50
  - Resetting the Date and Time
    51
- Copying Files
  52
Chapter 4 Recording the Greetings

53
Chapter 5 Setting up Mailboxes

77
- Overview
  77
  - Using a Template
    78
  - Using Templates with an Amanda/Norstar System
    79
  - Asking the User for Preferences
    79
  - Using Mailboxes
    82
    
    Personal Mailboxes
    82
    
    Informational Mailboxes
    83
- Using Amanda Administrator
  83
- Using the Users Screen
  107
Chapter 6 Notifying Users

127
- Overview
  127
- Selecting a Port for Notification
  128
- Planning Your Notification Records
  129
- Managing Notification Records and Templates
  130
- Using Amanda Administrator
  131
- Using the Notify Screen
  142
- Examples of Notification Methods
  153
  - Controlling a Message Light
    153
    
    Using %U and %V Instead of %E
    154
  - Using Voice Notification
    154
  - Calling a Pager
    155
  - Relaying Information to a Pager
    156
  - Calling Home
    158
  - Norstar Notification Records
    161
- Emergency Lists
  162
Chapter 7 Automatic Scheduling

163
- Overview
  163
- Managing Automatic Call-Processing Changes
  165
- Using Amanda Administrator
  166
  - Creating Scheduling Records
    166
  - Modifying Scheduling Records
    171
  - Disabling a Scheduling Record
    173
- Using the Auto Screen
  174
  - Creating Scheduling Records
    175
  - Modifying Scheduling Records
    177
  - Disabling a Scheduling Record
    179
- Example: Changing User's Greetings
  180
Chapter 8 Generating Reports

183
- Overview
  183
  - Example Report
    184
- Managing Reports and Report Templates
  185
- Using Amanda Administrator
  185
  - Creating Reports and Report Templates
    185
  - Creating Reports from Templates
    188
  - Printing Reports
    189
  - Saving Reports as Files
    190
- Using the Reports Screen
  190
  - Creating Reports and Report Templates
    192
  - Creating Reports from Templates
    194
  - Printing Reports
    196
  - Saving Reports as Files
    196
Chapter 9 Using the Administrator Mailbox

199
- Administering Amanda by Telephone
  199
  - Managing System Announcements
    200
  - Changing the Busy Hold Music
    201
  - Locking and Unlocking Mailboxes
    201
  - Resetting Mailboxes
    202
  - Listening to System Status
    203
  - Creating System-Wide Mailing Lists
    203
  - Resetting the Date and Time
    204
- Setting up the Administrator Mailbox from the Computer
  205
Chapter 10 Using Utilities

209
- Backing up and Restoring Files
  209
- Deleting Mailboxes and Mailing Lists
  210
  - Deleting Mailboxes
    210
  - Deleting Personal Mailing Lists
    210
- Displaying Message Information
  211
- Validating Notification Templates
  212
- Managing Text Files
  212
  - Searching Text Files
    212
  - Editing a Text File
    213
    
    Examples
    214
    
    JOVE Commands
    215
  - Displaying Text Files (20 Lines at a Time)
    217
  - Displaying the Last N Lines of Text Files
    218
- Performing Operations at Shutdown
  218
- Reviewing Installation History
  219
Appendix A: Setup Sheets

223
- Company Greeting Example
  223
- Caller Instructions Example
  224
- Mailbox with Greetings
  225
- Mailbox with Menu
  226
- General Mailbox Checklist
  227
- Mailbox Settings
  230
- Notification Records
  231
Appendix B

233
Glossary

233
Index

249

Amanda Work.Group/DOS 7 User Manual (84 pages)

Workstation features

Brand: Amanda | Category: Software | Size: 0 MB

Copyright and Trademark Notices
2
Fraudulent Usage Advisory
3
Conventions
4
Table of Contents
5
Chapter 1 Installing Amanda Clients

9
- Installing Amanda Messenger and Amanda Dialer
  9
- Installing Amanda Fax
  10
  - In Windows 3.11
    10
  - In Windows 95 or 98
    11
Chapter 2 Using Amanda Messenger

15
- Logging on to Amanda Voice Server
  15
  - Logging Back on
    16
  - More than One Logon
    16
  - Changing Your Security Code
    17
- Message Windows
  17
- Setting up Amanda Messenger
  22
- Managing Messages
  25
  - Playing or Viewing a Message
    25
  - Saving a Message
    25
  - Deleting a Message
    26
  - Composing a Message
    27
  - Using Message Components
    29
  - Sending a Message
    29
  - Forwarding a Message
    31
  - Replying to a Message
    35
  - Managing Fax Messages
    36
  - Managing Mailing Lists
    39
  - Viewing Message Statistics
    40
- Controlling Call Processing
  40
- Miscellaneous
  56
  - Viewing General Mailbox Information
    57
  - Managing Guests
    58
  - Using the Menus
    58
    
    System Menu
    59
    
    Edit Menu
    59
    
    View Menu
    59
    
    Messages Menu
    60
    
    Play Menu
    61
    
    Fax Menu
    62
    
    Options Menu
    63
    
    Window Menu
    63
    
    Help Menu
    64
  - Using Toolbar Buttons
    64
  - Using Player Controls
    65
Chapter 3 Using Amanda Dialer

67
- Getting Started
  67
  - Starting and Exiting Amanda Dialer
    67
  - Setting Options
    68
- Dialing Numbers from Windows Applications
  71
  - With Windows 3.11
    71
  - With Windows 95 or 98
    71
- Redialing a Number
  72
Chapter 4 Using Amanda Fax

75
- Introducing Amanda Fax
  75
- Sending a Fax
  76
- Saving a Fax as a File
  77
- Sending a Fax Message
  78
- Caveats
  79
Index

81

Amanda Work.Group/DOS 7 User Manual (30 pages)

Telephone Features

Brand: Amanda | Category: Software | Size: 0 MB

Copyright and Trademark Notices
2
Fraudulent Usage Advisory
3
Conventions
4
Table of Contents
5
Using Amanda

7
- Introducing Amanda
  7
- Logging into Amanda
  8
- Setting up Amanda
  9
  - Recording Greetings
    9
  - Sample Greetings
    11
    
    After-Hours Greeting
    11
    
    Away-From-The-Office Greetings
    12
  - Managing Recorded Greetings
    12
  - Changing Your Security Code
    13
- Controlling Calls
  13
  - Screening Calls
    13
  - When You Are Unavailable
    14
  - Reviewing Options
    14
  - Scheduling Changes
    14
- Managing Messages
  14
  - Listening to Messages
    15
  - Forwarding Messages
    16
  - Replying to Messages
    19
  - Deleting Messages
    19
  - Sending Messages
    20
  - Being Notified about Messages
    21
    
    Changing a Pager Number by Telephone
    21
- Leaving a Message for Someone else
  21
- Managing Personal Mailing Lists
  22
- Managing Messages Sent by Fax
  23
- Managing Guest Mailboxes
  24
Index

27
- Quick Reference
  29

Amanda Categories

Software

Telephone Telephone Accessories

More Amanda Manuals

Amanda Work.Group/DOS 7 Manuals

Amanda Work.Group/DOS 7 Installer's Manual (376 pages)

Table of Contents

Chapter 1 Introducing Amanda

Chapter 2 Installing Rdsp/X32 Boards

Chapter 3 Installing RDSP/RTNI Boards

Chapter 4 Other Cards and Devices

Chapter 5 Installing Amanda Software

Chapter 6 Running the Setup Utility

Chapter 7

Defining Dial Codes

Chapter 8 Defining Tone Patterns

Chapter 9 Defining Integration Patterns

Chapter 10 Configuring Amanda

Chapter 11 Faxing

Chapter 12 Using Serial Integration

Chapter 13 Miscellaneous

Chapter 14 Accessing Amanda Remotely

Chapter 17 Installing the Clients

Chapter 18 Configuration Reference

Appendix A: Troubleshooting

Appendix B: Troubleshooting the Clients

Index

Amanda Work.Group/DOS 7 Installer's Manual (334 pages)

Table of Contents

Chapter 1 Introducing Amanda

Chapter 2 Installing Amanda Company Boards

Chapter 3 Programming Your KSU

Chapter 4 Other Cards and Devices

Chapter 5 Installing Amanda Software

Chapter 6

Defining Tone Patterns

Chapter 7 Defining Integration Patterns

Chapter 8 Configuring Amanda

Chapter 9 Faxing

Chapter 10 Accessing Amanda Remotely

Chapter 13 Installing the Clients

Appendix A: Troubleshooting

Chapter 14 Configuration Reference

Appendix B: Troubleshooting the Clients

Index

Amanda Work.Group/DOS 7 Administrator's Manual (264 pages)

Table of Contents

Chapter 1 Introducing Amanda

Chapter 2 Getting Started

Chapter 3 Monitoring Amanda

Chapter 4 Recording the Greetings

Chapter 5 Setting up Mailboxes

Chapter 6 Notifying Users

Chapter 7 Automatic Scheduling

Chapter 8 Generating Reports

Chapter 9 Using the Administrator Mailbox

Chapter 10 Using Utilities

Appendix A: Setup Sheets

Appendix B

Glossary

Index

Amanda Work.Group/DOS 7 User Manual (84 pages)

Table of Contents

Chapter 1 Installing Amanda Clients

Chapter 2 Using Amanda Messenger

Chapter 3 Using Amanda Dialer

Chapter 4 Using Amanda Fax

Index

Amanda Work.Group/DOS 7 User Manual (30 pages)

Table of Contents

Using Amanda

Index

Related Products

Amanda Categories