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Avaya DEFINITY Guide Manual page 287

Enterprise communications server - guide to acd call centers
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adjunct-controlled split
adjunct-monitored call
Adjunct-Switch Application Interface (ASAI)
ADM
administer
Administered Connection (AC)
administration group
administration terminal
Administration Without Hardware (AWOH)
ADU
AE
after-call work (ACW) mode
AG
agent
agent report
AIM
AIOD

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Definity 7

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