Avaya DEFINITY Guide Manual page 127

Enterprise communications server - guide to acd call centers
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MCH example
Table 1-29. MCH Call Delivery Example
Condition
Calls Delivered?
Skill 1
Skill 2
(MCH=
(MCH=
on-request)
one-forced)
Skill 4
Skill 3
(MCH=
(MCH=one
many-
- per-skill)
forced)

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