Avaya DEFINITY Guide Manual page 257

Enterprise communications server - guide to acd call centers
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Allow VDN Override? n
Messaging Server Name:
Acceptable Service Level (sec):
VDN of Origin Annc. Extension: 301
Return Destination:
VDN Timed ACW Interval:
BSR Available Agent Strategy: 1st-found
Screen 2-13. Vector Directory Number — Add/Change Form
Name
Tech Support
Customer Serv.
New Orders
Denver
San Francisco
Chicago
Screen 2-14. Vector Directory Numbers — List Form
VECTOR DIRECTORY NUMBER
Extension: 50000
Name:
COR: 59
TN: 1
Vector Number: 234
AUDIX Name:
Measured: none
1st Skill:
2nd Skill:
3rd Skill:
BSR Application:
VECTOR DIRECTORY NUMBERS
VDN
Ext
Ovrd
COR TN Num
50000
y
59
1
50001
n
1
1
50002
y
23
1
50003
y
23
1
50004
y
39
1
50005
y
12
1
Page
1 of
Event
Vec
Orig
Notif
Meas
Annc
Adj 1st 2nd 3rd
234
none
301
1
none
302
5
none
303
123
int
304
123
ext
305
123
both
306
1
Skills

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