Avaya DEFINITY Guide Manual page 206
Enterprise communications server - guide to acd call centers
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Also See for DEFINITY Guide:
- Installation and upgrades (494 pages) ,
- Manual (334 pages) ,
- Installation and test (116 pages)
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Format Number: 1
Next Format Number: 2
Data Field Character: $
Number of Intervals:
Format Description: STAFF=$$ AV=$$ AUX=$$ WAIT=$$$$$ ASL=$$$
Data Type
1: split-agents-staffed
2: split-agents-available
3: split-agents-in-aux-all
4: split-oldest-call-waiting
5: split-acceptable-service-level
.
.
.
Screen 1-2. Format Description Example
VUSTATS DISPLAY FORMAT
Object Type: agent
Update Interval: 30
Format
m:ss
m:ss
On Change? n
Period
Threshold
Ref
1
1
1
1
1
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