Avaya DEFINITY Guide Manual page 245

Page 8 of the form
AGENT AND CALL SELECTION
Service Level Supervisor Call Selection Override? y
REASON CODES
CALL MANAGEMENT SYSTEM
BCMS /VuStats Abandon Call Timer (seconds):
Screen 2-7. Feature-Related System Parameters form (page 8 of 8)
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I
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I
CALL CENTER SYSTEM PARAMETERS
MIA Across Splits or Skills? n
ACW Agents Considered Idle? y
Call Selection Measurement: current-wait-time
Aux Work Reason Code Type: none
Logout Reason Code Type: none
Adjunct CMS Release:
ACD Login Identification Length: 0
BCMS/VuStats Measurement Interval: hour
Validate BCMS/VuStats Login IDs? n
Clear VuStats Shift Data: on-login
Page 8 of 8
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