Call Center System Parameters - Avaya DEFINITY Guide Manual
Enterprise communications server - guide to acd call centers
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Also See for DEFINITY Guide:
- Installation and upgrades (494 pages) ,
- Manual (334 pages) ,
- Installation and test (116 pages)
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Call Center System Parameters
Page 7 of the form
EAS
Expert Agent Selection (EAS) Enabled? n
Minimum Agent-LoginID Password Length:
Direct Agent Announcement Extension: _____
Message Waiting Lamp Indicates Status For: station
VECTORING
Converse Signaling Tone (msec): 100
Interflow-qpos EWT Threshold: 2
SERVICE OBSERVING
Service Observing Warning Tone? n
ASAI
Call Classification After Answer Supervision? n
Screen 2-6. Feature-Related System Parameters form (page 7 of 8)
I
Agent Selection (EAS)
I
Agent Selection (EAS)
I
Agent Selection (EAS
CALL CENTER SYSTEM PARAMETERS
Converse First Data Delay: 0
Prompting Timeout (secs): 10
ASAI
Page 7 of 8
Delay: ___
Second Data Delay: 2
Pause (msec): 70_
Send UCID to ASAI? n
Expert
Expert
Expert
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