Database
Element
NumInAbnToApp
WithinSLT
NumInAbnToOth
ersWithinSLT
NumInOverflow
WithinSLT
Table 12:EXTINFORMATION
Database
Definition
Element
Version
Version of the record
NodeID
Server ID (System ID) assigned to an
AltiWare system in AltiWare
Administrator
ExtNum
Extension number
Type
Type of the extension
FirstName
First name of the extension
LastName
Last name of the extension
StartTime
GMT timestamp when extension is
created; seconds since 01/01/1970
00:00:00. 0 means the extension has
been created for the first time. Non-
zero means actual start time.
EndTime
GMT timestamp when the extension
is removed
Definition
Number of calls abandoned to add-
on applications with wait time less
than or equal to Service Level
Threshold within report interval
(QueueTime+RingTime <= SLT)
Number of all other abandoned
calls (for example, Ext/WG/
External/AA/IVR) with wait time
less than or equal to Service Level
Threshold within report interval
(QueueTime+RingTime <= SLT)
WG calls overflowed to other
target with wait time less than or
equal to Service Level Threshold
within report longerval
(QueueTime+RingTime <= SLT)
Records and Data Schema
Type
Specification
LONG
LONG
LONG
Type
Specification
LONG
2 = OE/ACM
5.0A
LONG
value: 1–100
LONG
LONG
CHAR
(64)
CHAR
(64)
LONG
LONG
CDR Manual 81
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