Altigen Call Detail Reporting Manual page 71

For altiware acc release 5.1 and altiware acm release 5.1
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Database
Definition
Element
NodeID
Server ID (System ID) assigned to an
AltiWare system in AltiWare
Administrator
uid
Unique ID to link
AGENTSUMMARY1
CountLogon
Count of workgroups that agent is
WG
logged into
DurAgentLo
The login duration when agent logs
gon
into at least one workgroup
NumAgentA
Number of times agent is available
vailable
DurAgentAv
The duration while agent is in
ailable
available state
Table 8:AGENTSUMMARY4
Database
Definition
Element
The following values are significant only when an agent logs into at least one workgroup. If
an agent doesn't log into any workgroup, all values should be zero.
Version
Version of the record
NodeID
Server ID (System ID) assigned to an
AltiWare system in AltiWare
Administrator
uid
Unique ID link to
AGENTSUMMARY1
NumAgentDND
Number of times agent entered DND
DurAgentDND
Total duration of the DND
NumAgentFWD
Number of times agent enable
extension forward and enter FWD
state
DurAgentFWD
Duration of agent in FWD state
NumAgentError
Number of times agent enter Error
State while login
Records and Data Schema
Type
Specification
LONG
value: 1–100
LONG
LONG
LONG
LONG
LONG
Type
Specification
LONG
2 = OE/ACM
5.0A
LONG
value: 1–100
LONG
LONG
LONG
LONG
LONG
LONG
CDR Manual 65

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