Configuration Areas Affecting Cdr Information; Routing And Route Name; Multi-Project Naming - Altigen Call Detail Reporting Manual

Configuration Areas Affecting CDR Information

Migration.
If you are upgrading from OE 4.5 or earlier, you will not be
provided with any conversion tool for CDR records stored under OE 4.5 or
prior releases.
Extension-to-Extension Call Reporting.
CDR Search includes
records for internal calls between extensions, and from internal extensions
to workgroups. This is in addition to information on incoming and outgoing
trunk calls.
SMDR Cautions.
SMDR is a Mitel-defined data schema for delivering
basic call information out the RS232 serial port to external recording and
reporting applications. While AltiGen has provided an SMDR interface, it
has had many problems in terms of accuracy and consistency of
information delivery. SMDR is not CDR. CDR is historical, and is a
database containing call records. SMDR is a real time delivery of a subset
of this information. We recommend that you use the new CDR, not the
SMDR, for reporting and billing applications. No improvements or
corrections have been made to SMDR.
Configuration Areas Affecting CDR Information

Routing and Route Name

How calls are routed in outcall routing is reflected in the CDR record. The
route names configured in AltiWare Administrator will appear in the route
table name area of the records.

Multi-Project Naming

Each extension table entry in AltiWare Administrator has a field to identify
the extension owner. If a name is placed in this field, that name will be used
in the CDR record to represent the project or department associated with
the particular extension.
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