Altigen Call Detail Reporting Manual page 83

Database Definition
Element
NumInAnswered Total WG inbound calls answered
by agents during interval. If a login
agent uses pick call from queue
feature in AltiAgent, this counter is
incremented. If the call is
transferred or parked, this call is
considered out of workgroup.
DurInTalk Talk duration of incoming calls
(NumInAnswered), starting from
the time an agent answered a call
until the call is disconnected,
transferred or parked
DurInAnsQ Total Queue time for answered
inbound WG calls
DurInAnsRing Total ring time for answered
inbound WG calls
NumInXfer Count of transferred incoming
workgroup calls
NumInWrapUp Number of Wrap-ups for
workgroup incoming calls
DurInWrapUp Wrap-up duration for incoming
calls
NumInAbnInQ Total number of calls hang-up in
queue
DurInAbnInQ Total queue time of calls hang-up
in queue
DurInAbnInQ_Ri Total ring time of calls hang-up in
ngTime queue
NumInAbnDuring Number of calls hang-up during
Ring ring (in queue or never in queue)
DurInAbnDuring Total Queue time for calls hang-up
Ring during ring
DurInAbnDuring Total Ring time for calls hang-up
Ring_RingTime during ring (in queue or never in
queue)
Records and Data Schema
Type Specification
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