Altigen MAX Communication Server ACM 6.0 Manuals

Manuals and User Guides for Altigen MAX Communication Server ACM 6.0. We have 1 Altigen MAX Communication Server ACM 6.0 manual available for free PDF download: Administration Manual

Altigen MAX Communication Server ACM 6.0 Administration Manual (448 pages)

Brand: Altigen | Category: Server | Size: 7 MB

Table of Contents
3
About Thi Manual
13
Related Publications
13
About this Manual

13
CHAPTER 1 Overview

15
- Technology Enhancements in Release 6.0
  15
  - Microsoft Exchange 2007 Support
    15
  - Hmcp/Media Server Support
    15
  - C Hapter
    15
  - PBX New Features and Enhancements
    16
  - Client Applications New Features and Enhancements
    16
  - Key System Features
    18
    
    IP PBX Features
    18
    
    C Hapter
    20
    
    Automatic Call Distribution Features
    21
    
    Auto Attendant (AA) Features
    24
    
    Voice Mail Features
    24
    
    Internet Integration Features
    25
    
    C Hapter
    25
    
    System and Administration Features
    26
    
    Voice over IP Features
    27
    
    C Hapter
    27
    
    Multi-Site Voip Management - Enterprise Manager
    28
    
    Optional Add-On Software
    29
    
    Capacities
    30
    
    C Hapter
    32
Hapter

33
- System Requirements and Installation
  
  33
  - Minimum System Requirements
    33
    
    Supported Operating Systems
    33
    
    CPU, Memory, and HDD Requirements
    34
  - MAXCS Licenses
    34
  - Preparation for Installation
    36
  - Installing MAX Communication Server
    36
  - Installing Maxadmin on a Network Client
    38
  - Uninstalling MAXCS
    38
  - Troubleshooting (Error Messages)
    39
  - C Hapter
    40
Hapter

41
- Getting Around Maxadministrator
  
  41
  - Logging in and out
    41
  - Changing the Password
    41
  - The Maxadministrator Main Window
    42
    
    The Main Menu
    42
    
    Quick Access Toolbar
    43
    
    Status Bar
    44
  - The View Windows
    44
    
    Boards View Window
    44
    
    Extension View Window
    45
    
    Trunk View Window
    45
    
    Call Log View Window
    47
    
    Workgroup View Window
    47
    
    Current Resource Statistics Window
    48
  - Assigning Client Licenses
    49
  - Stopping the Altigen Switching Service
    50
  - Programs Available from the Windows Start Menu
    51
  - C Hapter
    52
Hapter

53
- System Configuration
  
  53
Hapter

81
- Media Server and Gateway Management
  
  81
CHAPTER 6 Voice Mail Configuration

89
- Managing Messages
  89
  - Setting Message Notification Retries
    90
  - Setting Message Management Options
    91
  - Setting Message Recording Options
    91
  - Setting Exchange Integration Options
    91
  - C Hapter
    92
  - Setting E-Mail Messaging Options
    93
  - Creating Distribution Lists
    94
    
    Defining a Distribution List
    95
    
    C Hapter
    96
Hapter

97
- Auto Attendant Configuration
  
  97
  - Planning Is Essential
    97
    
    Example: AA Planning
    98
  - Adding Auto Attendants
    98
  - Editing Auto Attendants
    100
    
    Configuring Menu Items
    100
    
    Making Auto Attendant Assignments
    104
  - Phrase Management
    104
    
    Using Pre-Recorded Prompts
    104
    
    Recording Custom Phrases from the Altigen Phone
    105
    
    Using Professionally Recorded Phrases
    105
Hapter

107
- Multilingual Configuration
  
  107
Hapter

115
- Call Recording Configuration
  
  115
  - Description of the Recorded File Name
    115
  - Configuring Call Recording
    116
    
    Using a Remote Shared Directory
    117
    
    C Hapter
    121
Hapter

123
- Application Extension Configuration
  
  123
  - Application Extension Setup
    123
    
    Application Failover Plan
    124
    
    Application Information
    125
    
    Readying the Application
    125
    
    C Hapter
    126
CHAPTER 11 Board Configuration

127
- Using the Triton Resource Board
  129
- Using the Triton Meetme Conference Board
  129
- Configuring the Triton Analog Station Board
  129
- Triton Resource Board
  129
- Triton Analog Station Board
  129
- Configuring the Triton Analog Trunk LS/GS and LS Boards
  130
- Triton Analog Trunk LS/GS and LS Boards
  130
- Configuring the Triton Voip Board
  131
- Configuring the Triton T1/E1 Board
  131
  - Triton Voip Board
    131
  - Configuring the Board
    132
  - Setting up Channels on the Triton T1/E1 Board
    137
  - Triton T1/E1 Boards
    137
  - Installing a Channel Service Unit (CSU)
    144
  - Troubleshooting T1/E1-Common Symptoms
    144
  - Configuring Virtual Boards SIPSP and H323SP
    145
    
    Configuring the SIPSP Board
    145
    
    Configuring the H323SP Board
    146
  - Configuring Virtual Board HMCP
    146
    
    Virtual Board HMCP
    146
    
    Assign HMCP Resources to IP Extensions
    149
  - Configuring the MAX Board
    153
  - C Hapter
    154
  - Configuring the Virtual Mobileext Board
    154
Hapter

155
- Trunk Configuration
  
  155
  - Trunks out of Service
    155
  - Channel Identification
    155
  - Opening the Trunk Configuration Window
    156
  - Selecting Trunks to Set Attributes
    157
  - Configuring One or Multiple Trunks
    158
  - Setting General Trunk Attributes
    158
  - H323 Tie Trunk Properties
    162
  - SIP Tie Trunk Properties
    162
  - SIP Trunk Properties
    163
    
    Configuring a SIP Trunk
    163
  - Triton T1/E1 Trunk Properties
    165
    
    Caller ID and DID Incoming Sequence Example
    167
  - Triton Analog Trunk GS/LS Properties
    168
    
    Performing Impedance Match on Your Own
    171
    
    Using the Match Impedance Button
    171
    
    Measuring the Rx Level of a Trunk Channel
    172
    
    If You Need to Improve the Rx Level
    173
    
    If You Don't Have the Milli-Watt Test Number
    173
  - Incoming Call Routing
    177
    
    Regular Trunk Calls
    177
    
    Web IP Calls
    177
  - Outgoing Call Blocking
    178
- In Call Routing Configuration
  
  179
  - Caller ID Routing
    180
    
    Adding and Deleting Caller ID Route Entries
    180
    
    Defining Caller ID Routing
    181
  - DNIS Routing
    181
    
    Adding and Deleting DNIS Route Entries
    182
    
    Defining DNIS Routing
    182
    
    C Hapter
    184
Hapter

185
- Out Call Routing Configuration
  
  185
Hapter

197
- Extension Configuration
  
  197
  - About the Apply to Button
    198
  - Setting up Extensions
    198
    
    Setting Personal Information
    199
    
    Account Code
    201
    
    Call Recording Options
    201
    
    Physical Location and Type
    203
    
    Setting the Line Properties
    203
    
    IP Extension Configuration
    205
    
    Phone Display Options
    205
  - Configuring Group Options for an Extension
    206
  - Setting up Station Speed Dialing
    208
  - Setting the Mailbox Options
    209
    
    Setting an Information-Only Mailbox
    210
    
    Disabling a Mailbox
    210
    
    Assign Exchange Integration License
    210
    
    SMTP/POP3 Setting
    211
    
    Mail Forwarding Options
    211
    
    Setting Message Playback Options
    211
    
    Press "0" Option
    212
    
    Setting Mailbox Capacities
    212
  - Setting Message Notification Options
    212
    
    Setting the Message Types for Notification
    213
    
    Emergency Notification
    214
    
    Unusual VM Activity Notification
    214
    
    Setting the Type of Notification
    215
    
    Setting Notification Timing
    216
    
    Setting Notification Business Hours
    216
    
    Enabling Message Notification
    217
  - Configuring Calling Restrictions
    217
    
    Setting Call Restriction Options
    217
    
    Setting Other Call Restrictions
    218
  - Setting Answering Options
    218
    
    Forwarding All Calls
    219
    
    Do Not Disturb
    220
    
    Handling Busy Calls
    221
    
    Setting Call Waiting Options
    221
    
    Handling Unanswered Calls
    221
  - Configuring One Number Access
    222
    
    One Number Access Options
    223
    
    Call Screening
    224
    
    Setting Caller ID Verification
    224
    
    Specifying Forwarding Numbers
    224
  - Setting up Monitor Lists
    225
    
    Configuring a Monitor List
    225
    
    C Hapter
    226
Hapter

227
- Setting up IP Extensions
  
  227
  - Setting an IP Extension
    231
    
    Setting Voip Codec for IP Extension
    232
    
    C Hapter
    233
Hapter

235
- Altigen IP Phone Configuration
  
  235
  - C Hapter
    238
Hapter

241
- Mobile Extension Configuration
  
  241
  - Mobile Extension Diagram
    242
  - Setting up a Mobile Extension
    242
  - Voice Mail for Mobile Extensions
    249
  - Mobile Extension Limitations
    249
  - C Hapter
    250
Hapter

251
- Hunt Group Configuration
  
  251
  - Overview of Huntgroup Configuration Window
    252
  - Setting up Huntgroups
    252
    
    Establishing Basic Hunt Group Attributes
    253
    
    Setting Call Restrictions
    254
  - Establishing Hunt Group Membership
    254
    
    Setting Login Status for System Restart
    255
  - Setting Hunt Group Mail Management
    255
    
    Disabling a Mailbox
    256
    
    Synchronizing with Exchange Server
    256
    
    Setting E-Mail Options
    256
    
    Setting Mailbox Playback Options
    257
    
    Setting Mailbox Capacities
    257
  - Setting Message Notification Options
    258
    
    Setting the Message Types for Notification
    258
    
    Setting the Type of Notification
    259
    
    Setting Notification Timing
    259
    
    Setting Notification Business Hours
    260
  - Setting Call Handling Options
    260
    
    Handling Busy Calls
    261
    
    Forwarding All Calls
    261
    
    Handling Unanswered Calls
    262
    
    Setting a Hunt Group's Call Distribution Rule
    262
  - Setting Queue Management Options
    264
Hapter

265
- Paging Group Configuration
  
  265
Hapter

269
- Line Park Configuration
  
  269
  - C Hapter
    272
Hapter

273
- Workgroup Configuration
  
  273
  - Workgroup Functionalities
    273
  - Creating and Configuring Workgroups
    276
  - Overview of Workgroup Configuration Window
    276
  - Setting up Workgroups
    277
    
    Establishing Basic Workgroup Attributes
    277
    
    Setting Call Restrictions
    278
    
    Service Level Threshold
    279
    
    Workgroup Recording Options
    279
  - Establishing Workgroup Membership
    281
    
    Log In/Out a Group Member
    283
    
    Setting Login Status for System Restart
    283
  - Setting Business Hours
    283
  - Setting up Skill Based Routing
    285
    
    Setting Rules for Skill Based Routing
    287
  - Setting Workgroup Mail Management
    289
    
    Disabling a Mailbox
    290
    
    Synchronizing with Exchange Server
    290
    
    Setting E-Mail Options
    290
    
    Setting Mailbox Playback Options
    291
    
    Setting Mailbox Capacities
    291
    
    Press "0" Option
    292
    
    Voice Mail Access Option
    292
  - Setting Message Notification Options
    292
    
    Setting the Message Types for Notification
    293
    
    Setting the Type of Notification
    293
    
    Setting Notification Timing
    294
    
    Setting Notification Business Hours
    294
  - Setting Call Handling Options
    295
    
    Handling Busy Calls
    295
    
    Forwarding All Calls
    296
    
    Handling Unanswered Calls
    296
    
    Number of Rings before Handling
    297
    
    Setting Intragroup Call Distribution
    297
  - Queue Management - Basic
    300
    
    Setting Queue Phrase Options
    300
    
    Queue Announcement
    300
    
    Expected Wait Time Sampling
    301
    
    Queue Overflow Forwarding
    301
    
    Quit Queue Option
    302
    
    Priority Promotion
    302
    
    Supervisor Queue Control
    302
  - Queue Management - Advanced
    303
    
    Announcement
    303
    
    Menu Selection
    304
    
    Queue Overflow
    305
  - Application Extension Queue Control
    306
  - Agent Logout Reason Codes
    306
  - C Hapter
    307
Hapter

309
- Managing and Using Meetme Conference
  
  309
  - Setting the Meetme Conference Extension
    310
  - Meetme Conference Window
    310
  - Working in the Meetme Conference Window
    311
  - Creating a Meeting
    312
  - E-Mailing a Meeting Invitation
    315
  - Modifying the E-Mail Template
    316
  - Starting and Stopping a Meeting
    316
    
    Continuing a Meeting Beyond Its Duration Time
    316
  - Joining a Meeting
    317
  - C Hapter
    317
Hapter

319
- Network Configuration Guidelines for Voip
  
  319
  - Isp/Intranet Quality of Service (Qos)
    319
  - WAN Bandwidth
    319
  - WAN Router Configuration
    320
  - Firewall Configuration
    320
  - Network Using NAT
    320
  - Network Configuration Guidelines for Altigen IP Phones
    321
  - Configuration Guidelines for NAT
    321
    
    Private Network Configuration Example
    321
    
    VPN Network Configuration Example
    323
    
    C Hapter
    326
Hapter

327
- Enterprise Voip Network Management
  
  327
Hapter

361
- System Report Management
  
  361
  - System Summary Report
    361
  - IP Cumulative Traffic Statistics
    362
    
    Resetting Cumulative Statistics
    363
    
    C Hapter
    364
Hapter

365
- Microsoft Exchange Integration
  
  365
  - Requirements
    365
  - Exchange Server Configuration
    368
  - Exchange Configuration
    372
  - Enabling the Exchange Server
    376
  - Enable Exchange Integration in Maxadmin
    378
  - Testing the Exchange Server Setup
    379
    
    Troubleshooting Tips
    379
  - Notes
    381
  - Additional Steps for Bridged Access and Native VM Integration
    382
    
    Additional Configuration for Native VM Integration
    385
    
    Troubleshooting
    385
Hapter

387
- TAPI Integration
  
  387
CHAPTER 29 Tools and Applications

395
- Altigen Board Test
  395
- CT-Bus Test Tool
  396
- Backup and Restore Utility
  396
  - Backing up Files
    397
  - Scheduling Backups
    397
  - Restoring Backed up Files
    398
  - Maxadmin & Extension Security Checker
    399
    
    Checking Extension Security
    400
  - Start & Stop All Altigen Services
    402
  - Trace Collector
    402
    
    Limitations
    405
  - Voice File Converter
    406
  - Read Config
    407
  - Work/Hunt Group Converter
    408
APPENDIX A E1-R2 and E1 ISDN PRI Installations

411
- E1 R2 CAS Installation
  411
- E1 ISDN PRI Installation
  423
Ppendix

411
APPENDIX B Required Service Parameters

427
Ppendix

427
APPENDIX C Network Ports

431
- Remote IP Phones Behind NAT
  432
APPENDIX D Technical Support & Product Repair Services

435
- Technical Support
  435
- Product Repair
  436
- Technical Training for Administrators
  436
Ppendix

435
APPENDIX E Troubleshooting

439
- Troubleshooting Voip-Common Symptoms and Solutions
  439
Appendixe

439
Index

441

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Altigen MAX Communication Server ACM 6.0 Manuals

Altigen MAX Communication Server ACM 6.0 Administration Manual (448 pages)

Table of Contents

About this Manual

CHAPTER 1 Overview

Hapter

System Requirements and Installation

Hapter

Getting Around Maxadministrator

Hapter

System Configuration

Hapter

Media Server and Gateway Management

CHAPTER 6 Voice Mail Configuration

Hapter

Auto Attendant Configuration

Hapter

Multilingual Configuration

Hapter

Call Recording Configuration

Hapter

Application Extension Configuration

CHAPTER 11 Board Configuration

Hapter

Trunk Configuration

In Call Routing Configuration

Hapter

Out Call Routing Configuration

Hapter

Extension Configuration

Hapter

Setting up IP Extensions

Hapter

Altigen IP Phone Configuration

Hapter

Mobile Extension Configuration

Hapter

Hunt Group Configuration

Hapter

Paging Group Configuration

Hapter

Line Park Configuration

Hapter

Workgroup Configuration

Hapter

Managing and Using Meetme Conference

Hapter

Network Configuration Guidelines for Voip

Hapter

Enterprise Voip Network Management

Hapter

System Report Management

Hapter

Microsoft Exchange Integration

Hapter

TAPI Integration

CHAPTER 29 Tools and Applications

APPENDIX A E1-R2 and E1 ISDN PRI Installations

Ppendix

APPENDIX B Required Service Parameters

Ppendix

APPENDIX C Network Ports

APPENDIX D Technical Support & Product Repair Services

Ppendix

APPENDIX E Troubleshooting

Appendixe

Index

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