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MAX Communication Server ACM 6.0
Altigen MAX Communication Server ACM 6.0 Manuals
Manuals and User Guides for Altigen MAX Communication Server ACM 6.0. We have
1
Altigen MAX Communication Server ACM 6.0 manual available for free PDF download: Administration Manual
Altigen MAX Communication Server ACM 6.0 Administration Manual (448 pages)
Brand:
Altigen
| Category:
Server
| Size: 7 MB
Table of Contents
Table of Contents
3
About Thi Manual
13
Related Publications
13
About this Manual
13
CHAPTER 1 Overview
15
Technology Enhancements in Release 6.0
15
Microsoft Exchange 2007 Support
15
Hmcp/Media Server Support
15
C Hapter
15
PBX New Features and Enhancements
16
Client Applications New Features and Enhancements
16
Key System Features
18
IP PBX Features
18
C Hapter
20
Automatic Call Distribution Features
21
Auto Attendant (AA) Features
24
Voice Mail Features
24
Internet Integration Features
25
C Hapter
25
System and Administration Features
26
Voice over IP Features
27
C Hapter
27
Multi-Site Voip Management - Enterprise Manager
28
Optional Add-On Software
29
Capacities
30
C Hapter
32
Hapter
33
System Requirements and Installation
33
Minimum System Requirements
33
Supported Operating Systems
33
CPU, Memory, and HDD Requirements
34
MAXCS Licenses
34
Preparation for Installation
36
Installing MAX Communication Server
36
Installing Maxadmin on a Network Client
38
Uninstalling MAXCS
38
Troubleshooting (Error Messages)
39
C Hapter
40
Hapter
41
Getting Around Maxadministrator
41
Logging in and out
41
Changing the Password
41
The Maxadministrator Main Window
42
The Main Menu
42
Quick Access Toolbar
43
Status Bar
44
The View Windows
44
Boards View Window
44
Extension View Window
45
Trunk View Window
45
Call Log View Window
47
Workgroup View Window
47
Current Resource Statistics Window
48
Assigning Client Licenses
49
Stopping the Altigen Switching Service
50
Programs Available from the Windows Start Menu
51
C Hapter
52
Hapter
53
System Configuration
53
Setting General Parameters
54
Setting a System Number Plan
56
Setting Business Hours
62
Routing Calls on Holidays
63
Configuring System Speed Dialing
65
Defining System Call Restrictions
67
Blocking Calls to Area Codes from All Extensions
68
Setting Unrestricted Area Codes
68
Locking Attacked Extensions
69
Blocking All Outgoing Calls
69
Enabling Hop off for Tie Trunks
69
Setting 10-Digit Dialing Area Codes
69
Creating Account Codes
70
Adding and Deleting Account Codes
70
Setting up Call Reports
70
Internal Database Configuration (Internal Log Service)
71
External (Remote) Logging of Call Data
72
Exporting through a Local Port
72
Country-Relevant Settings
73
Setting Toll Call Prefixes
73
Setting Emergency Numbers
74
Dialing Plan Rules for Non-North American Country
74
Audio Peripheral Configuration
74
Configuring Music on Hold and Recorded Announcements
76
Configuring Overhead Paging
77
Setting Greeting and Update Prompts
77
Activity
77
Feature Profiles
79
Hapter
81
Media Server and Gateway Management
81
Managing Gateways
82
Setting Parameters
83
Adding and Attaching a Gateway
85
Detaching and Deleting a Gateway
86
Changing Gateway ID and Password
86
Media Server/Gateway Configuration Tool
87
CHAPTER 6 Voice Mail Configuration
89
Managing Messages
89
Setting Message Notification Retries
90
Setting Message Management Options
91
Setting Message Recording Options
91
Setting Exchange Integration Options
91
C Hapter
92
Setting E-Mail Messaging Options
93
Creating Distribution Lists
94
Defining a Distribution List
95
C Hapter
96
Hapter
97
Auto Attendant Configuration
97
Planning Is Essential
97
Example: AA Planning
98
Adding Auto Attendants
98
Editing Auto Attendants
100
Configuring Menu Items
100
Making Auto Attendant Assignments
104
Phrase Management
104
Using Pre-Recorded Prompts
104
Recording Custom Phrases from the Altigen Phone
105
Using Professionally Recorded Phrases
105
Hapter
107
Multilingual Configuration
107
Configuration Overview
107
Creating Language Phrase Packages
108
Storing Language Phrase Packages
108
Configuring for a Multilingual System
109
Enabling Multilingual Support in the Auto Attendant
110
Configuring the Extension
111
Extension User Can Change Language Setting
112
Using DNIS to Set the Language
113
Which Language will be Used
114
Hapter
115
Call Recording Configuration
115
Description of the Recorded File Name
115
Configuring Call Recording
116
Using a Remote Shared Directory
117
C Hapter
121
Hapter
123
Application Extension Configuration
123
Application Extension Setup
123
Application Failover Plan
124
Application Information
125
Readying the Application
125
C Hapter
126
CHAPTER 11 Board Configuration
127
Using the Triton Resource Board
129
Using the Triton Meetme Conference Board
129
Configuring the Triton Analog Station Board
129
Triton Resource Board
129
Triton Analog Station Board
129
Configuring the Triton Analog Trunk LS/GS and LS Boards
130
Triton Analog Trunk LS/GS and LS Boards
130
Configuring the Triton Voip Board
131
Configuring the Triton T1/E1 Board
131
Triton Voip Board
131
Configuring the Board
132
Setting up Channels on the Triton T1/E1 Board
137
Triton T1/E1 Boards
137
Installing a Channel Service Unit (CSU)
144
Troubleshooting T1/E1-Common Symptoms
144
Configuring Virtual Boards SIPSP and H323SP
145
Configuring the SIPSP Board
145
Configuring the H323SP Board
146
Configuring Virtual Board HMCP
146
Virtual Board HMCP
146
Assign HMCP Resources to IP Extensions
149
Configuring the MAX Board
153
C Hapter
154
Configuring the Virtual Mobileext Board
154
Hapter
155
Trunk Configuration
155
Trunks out of Service
155
Channel Identification
155
Opening the Trunk Configuration Window
156
Selecting Trunks to Set Attributes
157
Configuring One or Multiple Trunks
158
Setting General Trunk Attributes
158
H323 Tie Trunk Properties
162
SIP Tie Trunk Properties
162
SIP Trunk Properties
163
Configuring a SIP Trunk
163
Triton T1/E1 Trunk Properties
165
Caller ID and DID Incoming Sequence Example
167
Triton Analog Trunk GS/LS Properties
168
Performing Impedance Match on Your Own
171
Using the Match Impedance Button
171
Measuring the Rx Level of a Trunk Channel
172
If You Need to Improve the Rx Level
173
If You Don't Have the Milli-Watt Test Number
173
Incoming Call Routing
177
Regular Trunk Calls
177
Web IP Calls
177
Outgoing Call Blocking
178
In Call Routing Configuration
179
Caller ID Routing
180
Adding and Deleting Caller ID Route Entries
180
Defining Caller ID Routing
181
DNIS Routing
181
Adding and Deleting DNIS Route Entries
182
Defining DNIS Routing
182
C Hapter
184
Hapter
185
Out Call Routing Configuration
185
Configuring out Call Routing
186
Working with Route Definitions
187
Setting Default Routes
188
Working on Dialing Patterns
189
Configuration Example - Solving 10-Digit Dialing
192
Resolving Dialing Delay for Non-Usa/Canada Countries
194
Hapter
197
Extension Configuration
197
About the Apply to Button
198
Setting up Extensions
198
Setting Personal Information
199
Account Code
201
Call Recording Options
201
Physical Location and Type
203
Setting the Line Properties
203
IP Extension Configuration
205
Phone Display Options
205
Configuring Group Options for an Extension
206
Setting up Station Speed Dialing
208
Setting the Mailbox Options
209
Setting an Information-Only Mailbox
210
Disabling a Mailbox
210
Assign Exchange Integration License
210
SMTP/POP3 Setting
211
Mail Forwarding Options
211
Setting Message Playback Options
211
Press "0" Option
212
Setting Mailbox Capacities
212
Setting Message Notification Options
212
Setting the Message Types for Notification
213
Emergency Notification
214
Unusual VM Activity Notification
214
Setting the Type of Notification
215
Setting Notification Timing
216
Setting Notification Business Hours
216
Enabling Message Notification
217
Configuring Calling Restrictions
217
Setting Call Restriction Options
217
Setting Other Call Restrictions
218
Setting Answering Options
218
Forwarding All Calls
219
Do Not Disturb
220
Handling Busy Calls
221
Setting Call Waiting Options
221
Handling Unanswered Calls
221
Configuring One Number Access
222
One Number Access Options
223
Call Screening
224
Setting Caller ID Verification
224
Specifying Forwarding Numbers
224
Setting up Monitor Lists
225
Configuring a Monitor List
225
C Hapter
226
Hapter
227
Setting up IP Extensions
227
Setting an IP Extension
231
Setting Voip Codec for IP Extension
232
C Hapter
233
Hapter
235
Altigen IP Phone Configuration
235
C Hapter
238
Hapter
241
Mobile Extension Configuration
241
Mobile Extension Diagram
242
Setting up a Mobile Extension
242
Voice Mail for Mobile Extensions
249
Mobile Extension Limitations
249
C Hapter
250
Hapter
251
Hunt Group Configuration
251
Overview of Huntgroup Configuration Window
252
Setting up Huntgroups
252
Establishing Basic Hunt Group Attributes
253
Setting Call Restrictions
254
Establishing Hunt Group Membership
254
Setting Login Status for System Restart
255
Setting Hunt Group Mail Management
255
Disabling a Mailbox
256
Synchronizing with Exchange Server
256
Setting E-Mail Options
256
Setting Mailbox Playback Options
257
Setting Mailbox Capacities
257
Setting Message Notification Options
258
Setting the Message Types for Notification
258
Setting the Type of Notification
259
Setting Notification Timing
259
Setting Notification Business Hours
260
Setting Call Handling Options
260
Handling Busy Calls
261
Forwarding All Calls
261
Handling Unanswered Calls
262
Setting a Hunt Group's Call Distribution Rule
262
Setting Queue Management Options
264
Hapter
265
Paging Group Configuration
265
Hapter
269
Line Park Configuration
269
C Hapter
272
Hapter
273
Workgroup Configuration
273
Workgroup Functionalities
273
Creating and Configuring Workgroups
276
Overview of Workgroup Configuration Window
276
Setting up Workgroups
277
Establishing Basic Workgroup Attributes
277
Setting Call Restrictions
278
Service Level Threshold
279
Workgroup Recording Options
279
Establishing Workgroup Membership
281
Log In/Out a Group Member
283
Setting Login Status for System Restart
283
Setting Business Hours
283
Setting up Skill Based Routing
285
Setting Rules for Skill Based Routing
287
Setting Workgroup Mail Management
289
Disabling a Mailbox
290
Synchronizing with Exchange Server
290
Setting E-Mail Options
290
Setting Mailbox Playback Options
291
Setting Mailbox Capacities
291
Press "0" Option
292
Voice Mail Access Option
292
Setting Message Notification Options
292
Setting the Message Types for Notification
293
Setting the Type of Notification
293
Setting Notification Timing
294
Setting Notification Business Hours
294
Setting Call Handling Options
295
Handling Busy Calls
295
Forwarding All Calls
296
Handling Unanswered Calls
296
Number of Rings before Handling
297
Setting Intragroup Call Distribution
297
Queue Management - Basic
300
Setting Queue Phrase Options
300
Queue Announcement
300
Expected Wait Time Sampling
301
Queue Overflow Forwarding
301
Quit Queue Option
302
Priority Promotion
302
Supervisor Queue Control
302
Queue Management - Advanced
303
Announcement
303
Menu Selection
304
Queue Overflow
305
Application Extension Queue Control
306
Agent Logout Reason Codes
306
C Hapter
307
Hapter
309
Managing and Using Meetme Conference
309
Setting the Meetme Conference Extension
310
Meetme Conference Window
310
Working in the Meetme Conference Window
311
Creating a Meeting
312
E-Mailing a Meeting Invitation
315
Modifying the E-Mail Template
316
Starting and Stopping a Meeting
316
Continuing a Meeting Beyond Its Duration Time
316
Joining a Meeting
317
C Hapter
317
Hapter
319
Network Configuration Guidelines for Voip
319
Isp/Intranet Quality of Service (Qos)
319
WAN Bandwidth
319
WAN Router Configuration
320
Firewall Configuration
320
Network Using NAT
320
Network Configuration Guidelines for Altigen IP Phones
321
Configuration Guidelines for NAT
321
Private Network Configuration Example
321
VPN Network Configuration Example
323
C Hapter
326
Hapter
327
Enterprise Voip Network Management
327
Understanding Voip Bandwidth Requirements
328
Opening Enterprise Manager
329
Changing the Enterprise Manager Password
331
Setting Voip Codec Profiles
332
Assigning Codec Profiles to IP Addresses
334
Defining IP Networks
336
Defining Your Network
337
Configuring a Public or Intranet Pipe
338
Configuring Altiserv Behind NAT
339
Defining the IP Dialing Table
340
The Multi-Site Voip Domain
343
Creating a Multi-Site Voip Domain
343
Declaring Additional Servers for the Voip Domain
345
Working with Servers in the Domain
346
Adding a Server to a Voip Domain
347
Rejoining a Server to the Voip Domain
348
Managing Domain Users
349
The Scope of an Extension in the Voip Domain
350
Changing an Extension's Scope from Local to Global
352
Changing an Extension's Scope from Global to Local
353
Relocating a Global Extension
354
Configuring Departments in a Multi-Site Voip Domain
356
Configuring Global Least Cost Routing
358
When Information May be out of Sync
359
C Hapter
360
Hapter
361
System Report Management
361
System Summary Report
361
IP Cumulative Traffic Statistics
362
Resetting Cumulative Statistics
363
C Hapter
364
Hapter
365
Microsoft Exchange Integration
365
Requirements
365
Exchange Server Configuration
368
Exchange Configuration
372
Enabling the Exchange Server
376
Enable Exchange Integration in Maxadmin
378
Testing the Exchange Server Setup
379
Troubleshooting Tips
379
Notes
381
Additional Steps for Bridged Access and Native VM Integration
382
Additional Configuration for Native VM Integration
385
Troubleshooting
385
Hapter
387
TAPI Integration
387
Installing the TAPI Proxy Server
387
Setting up the Client
388
Install the Altigen TAPI Service Provider on the Client
388
Set up Phone and Modem Options
388
Set up Phone Dialer
390
Testing TAPI Service Provider on the Client System
391
Making a Call in Microsoft Outlook
391
Changing TAPI Configuration Parameters
393
CHAPTER 29 Tools and Applications
395
Altigen Board Test
395
CT-Bus Test Tool
396
Backup and Restore Utility
396
Backing up Files
397
Scheduling Backups
397
Restoring Backed up Files
398
Maxadmin & Extension Security Checker
399
Checking Extension Security
400
Start & Stop All Altigen Services
402
Trace Collector
402
Limitations
405
Voice File Converter
406
Read Config
407
Work/Hunt Group Converter
408
APPENDIX A E1-R2 and E1 ISDN PRI Installations
411
E1 R2 CAS Installation
411
E1 ISDN PRI Installation
423
Ppendix
411
APPENDIX B Required Service Parameters
427
Service Parameters/Request Information for T1
427
Service Parameters/Request Information for PRI
429
Service Parameters/Request Information for E1
430
Ppendix
427
APPENDIX C Network Ports
431
Remote IP Phones Behind NAT
432
APPENDIX D Technical Support & Product Repair Services
435
Technical Support
435
Product Repair
436
Technical Training for Administrators
436
Ppendix
435
APPENDIX E Troubleshooting
439
Troubleshooting Voip-Common Symptoms and Solutions
439
Appendixe
439
Index
441
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