Altigen Call Detail Reporting Manual page 85

Database Definition
Element
DurInAbnQRing DurInAbnInQ_RingTime+DurInA
bnDuringRing_RingTime+DurIn
AbnVmMsg_RingTime+DurInAb
nVmNoMsg_RingTime+DurInAb
nToApp_RingTime+DurInAbnTo
Others_RingTime
DurInAbnQ DurInAbnInQ+DurInAbnDuringR
ing+DurInAbnVmMsg+DurInAbn
VmNoMsg+DurInAbnToApp+Du
rInAbnToOthers
NumInOverflow WG calls overflowed or redirected
to other target
DurInOverflowQ Total Queue time for overflowed
or redirected calls
DurInOverflowRi Total ring time for all overflowed
ng or redirected calls
NumInAnsWithin Total calls answered with wait time
SLT less than or equal to Service Level
Threshold within report interval
(QueueTime+RingTime <= SLT)
NumInHold Number of inbound WG calls were
ever hold by agent (One call on
hold multiple times will count just
one time)
DurInHold Duration of inbound WG calls
were hold by agent
NumInRecord Number of inbound WG calls were
recorded
DurInRecord Duration of inbound WG calls
were recorded
NumOutConnecte Number of WG outbound
d connected calls
DurOutTalk Duration of outgoing WG calls
(NumOutConnected); from the call
enters "Connected" state until
disconnect
Records and Data Schema
Type Specification
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
CDR Manual 79