Altigen Call Detail Reporting Manual page 86

Search Results
Database
Element
NumOutHold
DurOutHold
NumOutRecord
DurOutRecord
NumOutXfer
NumOutWrapUp
DurOutWrapUp
NumInAbnInQWi
thinSLT
NumInAbnDuring
RingWithinSLT
NumInAbnVmMs
gWithinSLT
NumInAbnVmNo
MsgWithinSLT
80 CDR Manual
Definition
Number of outbound WG calls that
were put on hold by agent (One call
on hold multiple times will count
just one time)
Duration of outbound WG calls put
on hold by agent
Number of outbound WG calls that
were recorded
Duration of outbound WG calls
that were recorded
Count of outbound WG calls that
were transferred by agent
Count of agent outbound WG calls
that entered wrap-up state
Total outbound WG Wrap-up
duration
Total number of calls hang-up in
queue with wait time less than or
equal to Service Level Threshold
within report interval
(QueueTime+RingTime <= SLT)
Number of calls hang-up in ring (in
queue or never in queue) with wait
time less than or equal to Service
Level Threshold within report
interval (QueueTime+RingTime
<= SLT)
Number of calls leaving VM and
with wait time less than or equal to
Service Level Threshold within
report interval
(QueueTime+RingTime <= SLT)
Number of calls abandoned
without leaving VM and with wait
time less than or equal to Service
Level Threshold within report
interval (QueueTime+RingTime
<= SLT)
Type Specification
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG