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Altigen Call Detail Reporting Manual page 80

For altiware acc release 5.1 and altiware acm release 5.1
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Database
Element
GMTOffset
LocalDay
DayOfWeek
WGNum
CurNumAgent
Cfg
CurNumAgent
UnStaff
CurNumAgent
Logout
CurNumAgent
Error
CurNumAgent
Busy
CurNumAgent
NotReady
CurNumAgent
WrapUp
CurNumAgent
DNDFWD
CurNumAgent
Available
CurLongestQT
ime
CurQLength
74 CDR Manual
Definition
Offset to GMT time, includes daylight
savings, in seconds; ex: Pacific
Summer time 22500
8 digit number representing date
ex: 20040608 = 06/08/2004
Day of the week
Workgroup Number
Total Agent configured to the WG
Total Agents Un-Staffed (Snapshot at
EndTime)
Total Agents Logged Out (Snapshot
at EndTime)
Total Agents Error (Snapshot at
EndTime)
Total Agents Busy (Snapshot at
EndTime)
Total Agents Not Ready (Snapshot at
EndTime)
Total Agents Wrap-up (Snapshot at
EndTime)
Total Agents DND/FWD (Snapshot
at EndTime)
Total Agents Available (Snapshot at
EndTime)
Longest Queue Time (Snapshot at
EndTime)
Number of calls in Queue (Snapshot
at EndTime)
Type
Specification
LONG
LONG
Format:
yyyymmdd
LONG
0 = Sunday
1 = Monday
2 = Tuesday
3 = Wednesday
4 = Thursday
5 = Friday
6 = Saturday
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG

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