Altigen Call Detail Reporting Manual page 76

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Table 9: CDRMAIN
Database
Element
AccountCode
AADuration
RingDuration
QueueDuration
VMDuration
VMRecDuration
HoldDuration
TalkDuration
RecordDuration
AnswerWithinS
LT
ExitState
70 CDR Manual
Definition
Account code
Duration in seconds an
incoming call is
connected to the Auto
Attendant/IVR; multiple
connections to AA/IVR
in a single session
produces multiple
records
Duration in seconds a
call is ringing and in
workgroup queue
Duration in seconds
when a call stays in a
queue.
Duration in seconds after
a call goes into a
voicemail box; includes
greeting, false attempts
at messages, successful
message, and review of
message
Duration in seconds of
recording time for a VM
message that was
completed
Duration in seconds
while a call is on hold
Duration in seconds of
talk time
Duration in seconds of
recording
Call is answered within
Service Level Threshold
State when call is
terminated
Type Specification
CHAR 1—10 digits in length
(11)
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG 1=yes; 0=no
LONG (see end of this table for
specifications for the 34
exit states)